Quality assurance and customer service

Chloë Vancol

**** ****. **** ********, **, H*E *G9

*****.******@*****.***

Objective

Solution-focused, motivated, and ambitious candidate that strives to utilize creativity and customer service skills to gain long-term experience. Seeking a customer service position that will effectively utilize my acquired skills in the areas of communications and media studies.

Skills

- Multi-tasking in a fast-paced environment to achieve daily tasks and increase customer satisfaction.

- Working independently or as part of a team to fulfill company goals and encourage client loyalty.

- Receiving instructions, implementing new learning methods, and completing tasks in a timely fashion to promote an efficient work environment.

- Communicating with others in a professional manner on and off the phone to create a respectful and welcoming atmosphere.

Training: Smart Serve certification and familiarized with most POS systems

Computer: Microsoft Word, Excel, Power Point, Outlook Core

Competencies

- Analytical problem solving

- Quality control

- Time management

- Customer service

- Personable client engagement

- Communication skills

- Clear and articulate phone manner

- Organizational skills

- Creativity

Education

Carleton University (Ottawa, ON 2015 - 2019) - Bachelor of Communications and Media Studies

Holy name of Mary CSS (Brampton, ON 2011 - 2015) - Ontario Secondary School Diploma OSSD

Additional Skills

Knowledge in the English and French language

Work History

Keywords Studios

Game tester for Technical quality assurance August 2019 – 2022

- Entering data into a computerized system

- Inputting, extracting, compiling, and processing data utilizing automated systems and software

- Acting manager for 3 months

- Quality control:

- Ensured intellectual property was not being infringed upon

- Ensured technical gameplay information matched the product being sold.

- Entered dialogue with game developers to ensure all concerns were addressed and all rules were being followed

Swiss Chalet

Cashier, Hostess and Server, May 2018 – June 2019

- Took food orders and relayed orders to kitchens or serving counters so they could be filled

- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

- Maintained complete knowledge of the restaurant menu, including daily specials.

- Routinely carried large loads of dishes to the kitchen for washing.

- Monitored food preparation or serving techniques to ensure proper procedures were followed

- Total checks, present them to customers, and accept payment for services.

Waste Connections

Inside Sales Representative, February 2018 – April 2018

- Cold and warm calling prospective clients to prospect new business.

- Maintain up to date knowledge of industry practices and products.

- Write up and draft new contracts

Volunteer Ottawa

Programs and Promotions Assistant, October 2017 – December 2017

- Search and contact various media outlets to promote events hosted by the company.

- Drafting content and design for promotional advertisement (brochures, business cards, catalogs), encouraging volunteer participation and increasing company growth.

- Creating and scheduling social media posts to engage volunteers and nonprofits.

- Inputting, extracting, compiling, and processing data utilizing automated systems and software

- Answering incoming calls and greeting volunteers at the front desk when necessary.

Subway

Cashier and Sandwich Maker, November 2016 – September 2017

- Greeting clients, collecting order information, and assuring customer satisfaction

- Listening to customer instructions when making sandwiches and suggesting popular combinations

- Performing multiple transactions, refilling the register

- Answering questions and promoting new products to build client loyalty

- Following processes and formulas, ensuring consistency

- Practicing proper customer care in conflicts and properly diffusing heated situations.

Sutton Group Central

Receptionist, 2015

- Scheduled appointments and maintained security for storage and filing areas

- Answered, made, and transferred calls, maintaining a professional attitude

- Handled any incoming paperwork and handed them out to their owners

- Entering data into a computerized system

- Inputting, extracting, compiling, and processing data utilizing automated systems and software

Contact this candidate