Service Representative Front Desk
Resume:
Mohammed Shamoosi
Austin, TX *****
*******@*****.***
Anesthesia. Certified Personal Trainer ( national council on strength and fitness). Certified Hair Stylist Work Experience
Hair Stylist
J CLIPS - Austin, TX
July 2015 to Present
from 07/2015
TO present.
Bilingual Customer Service Representative
Logistic care - Austin, TX
June 2021 to December 2021
As a CSR agent I take multiple calls in English and Arabic, I set up transportation for clients who have Medicaid and listen carefully to fully make a great reservation for them. Personal Trainer
Gold's Gym - Austin, TX
March 2019 to May 2021
• Personal Trainer at Gold’s gym 03/2019- 05/2021.
• Evaluating customers’ physical needs.
• Assigning appropriate exercise activities.
• Track customers’ fitness progress.
• Evaluate clients’ fitness levels and health conditions.
• Build individualized exercise programs.
• Explain exercises in detail and suggest alternatives if needed.
• Monitor progress of clients’ fitness levels.
• Explain safe and proper use of gym equipment.
• Lead both individual and group training sessions.
• Research on new exercise techniques and trends.
• Promote the gym’s fitness packages and plans.
• Perform CPR and administer first aid in case of emergencies.
• Inform clients about on gym safety and hygiene guidelines.
• Build a positive and trusting relationship with customers.
• Advise customers on how to change nutritional and lifestyle habits as needed Front Desk Agent
JW Marriott Hotel - Austin/TX
February 2015 to July 2015
● Provide the highest quality of service to the guest at all times. ● Respond to each call in a timely, courteous, and efficient manner. ● Maintain a daily log of all calls.
● Follow up on all room service deliveries after delivery time to ensure guest satisfaction.
● Maintain communication with team members on a daily basis issues in supplies shortages.
● Maintain a pass-on log for the next shift.
● Understand and utilize service recovery techniques.
● Ensure security and confidentiality of all guests. Anesthesiologist Assistant
Al-Karama Teaching Hospital - Baghdad/Iraq
February 2012 to February 2013
● Provide airway management such as tracheal intubation.
● Respond to emergency situations by providing intravenous medication.
● Verify availability of operation room supplies, medications, and gasses.
● Pre-test and calibrate anesthesia delivery systems and monitors. Education
Diploma in Anesthesia
Baghdad Medical College - Baghdad, IQ
October 2009 to July 2011
High school diploma
Skills
• In depth knowledge of team building practices.
• Friendly team player.
• Suburb customer service skills.
• Devoted employee mentality.
• Excellent communication skills in English and Arabic.
• Personal Training
• Multilingual
• Hair Styling
• Translation
• Hospital Experience
Certifications and Licenses
Anesthesia Certification
Certified Personal Trainer
Contact this candidate