Medical Billing Customer Service
Resume:
Jessica Taylor
Address - *** SW Clark RD Apt D Blue Springs, MO 64015
Contact -**********@*****.*** 816-***-****
CAREER OBJECTIVE
Motivated and dedicated professional with extensive customer-service skills and proven ability to take initiative is seeking opportunities to add to a robust medical education with a dynamic healthcare provider.
Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Typing Speed: 45 WPM
Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Critical thinking skills; Time management skills; Attention to detail; Customer Service oriented
Honors/Awards: Currently have a 4.0 GPA
Dean's List
April 2018
QUALIFICATIONS
Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Insurance Verification Insurance Claim Processing EOBs Co-Payments Deductibles Manage Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation Medical Billing Medical Coding ICD-9/ICD-10 HCPCS CPT Medical Terminology
Medicare, Medicaid and Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules EXPERIENCE
Superior Renovators – Pleasant Hill, MO
10/2016-09/2021
Administrative Assistant/Secretary
Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals
Coordinated calendars, prioritized corporate meetings, and made travel arrangements
Created and edited documents, charts, spreadsheets, and presentations and edited documents and prepared them for approval
Documented information, updated files or paperwork, and maintained documents such as correspondence or other material
Operated office equipment, such as fax machines, copiers, or phone systems
Provided excellent customer service to both staff and visitors
Scheduled and confirmed appointments for clients, customers, and supervisors
Set up and managed paper or electronic filing system
Used computer for various applications, such as database management or word processing Main Street Laundry and Dry Cleaning – Lexington, MO 06/2011-08/2016
Manager
Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action
Trained or instructed employees in job duties or company policies or arranged for training to be provided
Discussed job performance problems with employees to identify causes and issues and to work on resolving problems
Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
Interpreted and communicated work procedures and company policies to staff
Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Recruited, interviewed, and selected new employees
Resolved customer complaints or answered customers' questions regarding policies and procedures
Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2018 Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program. VOLUNTEER WORK
Menorah Medical Center – Kansas City, MO
06/1993-08/1994
Volunteer Candy Striper
Worked in the admitting office greeting new patients
Filing, answering phones, and other clerical work.
Pushed patients to different departments within the hospital in wheelchairs.
Visited with patients if they felt like having a visitor.
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