Jessica Taylor

Address - *** SW Clark RD Apt D Blue Springs, MO 64015

Contact -adskrf@r.postjobfree.com 816-***-****

CAREER OBJECTIVE

Motivated and dedicated professional with extensive customer-service skills and proven ability to take initiative is seeking opportunities to add to a robust medical education with a dynamic healthcare provider.

Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Typing Speed: 45 WPM

Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Critical thinking skills; Time management skills; Attention to detail; Customer Service oriented

Honors/Awards: Currently have a 4.0 GPA

Dean's List

April 2018

QUALIFICATIONS

Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Insurance Verification Insurance Claim Processing EOBs Co-Payments Deductibles Manage Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation Medical Billing Medical Coding ICD-9/ICD-10 HCPCS CPT Medical Terminology

Medicare, Medicaid and Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules EXPERIENCE

Superior Renovators – Pleasant Hill, MO

10/2016-09/2021

Administrative Assistant/Secretary

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals

Coordinated calendars, prioritized corporate meetings, and made travel arrangements

Created and edited documents, charts, spreadsheets, and presentations and edited documents and prepared them for approval

Documented information, updated files or paperwork, and maintained documents such as correspondence or other material

Operated office equipment, such as fax machines, copiers, or phone systems

Provided excellent customer service to both staff and visitors

Scheduled and confirmed appointments for clients, customers, and supervisors

Set up and managed paper or electronic filing system

Used computer for various applications, such as database management or word processing Main Street Laundry and Dry Cleaning – Lexington, MO 06/2011-08/2016

Manager

Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action

Trained or instructed employees in job duties or company policies or arranged for training to be provided

Discussed job performance problems with employees to identify causes and issues and to work on resolving problems

Implemented corporate or departmental policies, procedures, and service standards in conjunction with management

Interpreted and communicated work procedures and company policies to staff

Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes

Recruited, interviewed, and selected new employees

Resolved customer complaints or answered customers' questions regarding policies and procedures

Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance

Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2018 Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program. VOLUNTEER WORK

Menorah Medical Center – Kansas City, MO

06/1993-08/1994

Volunteer Candy Striper

Worked in the admitting office greeting new patients

Filing, answering phones, and other clerical work.

Pushed patients to different departments within the hospital in wheelchairs.

Visited with patients if they felt like having a visitor.

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