Customer Service Substitute Teacher

Cassidy Blissett

*** ******* ** ****** ******, GA. 912-***-**** • ***************@*****.***

Objective

To excel in an industry where my experience with order management, logistics analysis and customer service skills will be utilized in an environment that promotes professional growth.

Summary of Qualifications

●Specialized capacity in customer service activities on all levels

●Computer proficient in Windows and IOS certifications including office

●Proven ability to exhibit analytical and problem-solving skills

●Development and execution of a plan/process in high pressure and time sensitive situations

●Confirmed ability to multi-task and follow specific direction

Experience

KB Kitchen & Bath Concepts July 2017- April 2019

Warranty Administrator

Communicate with builders such a DR Horton, Hilton Head Customs, Village Park Homes, Ashwood Fine Homes, Grey Hawk, Landmark Builders, and Southern Low Country homes. Schedule appointments to assess each house individually. The information provided by case files, warranty administrators from the building companies, the homeowner and then the field service technicians findings are used to place orders, plan for drop off, installation, and inspection of new items before delivery. To create estimates for new products needed and bill the builder or installer for new inventory ordered or installation. Great written and verbal communication was used daily when speaking to customers. I also check over co-workers orders and daily work to make sure everything is running smoothly, as their work pours into mine.

Amazon Jan. 2015 to June 2017

Project Manager – Vandelay Industries ATL

Tasked with inventory control measures to streamline Lean standards in a competitive environment. Increased sales by 125% in less than 6 months through a sourcing effort to reduce costs and increase sales. Implemented an inventory tracking system that most efficiently tracks product sales and cost related to potential opportunities. Established relationships with suppliers and customers to ensure the best service is provided in an efficient, time-oriented manner.

NCR Dec. 2013 to May 2016

Order Management/ Logistics Analysist

In charge of orders flowing through our system. Appointed by supervisor to correct ineffective behavior to ensure processes are followed efficiently, deadlines are met, proper billing is implemented and conduct customer service follow-up to ensure overall business activities are accomplished in an efficient and effective manner. Increased our SLA by 5% through a streamlined shipping process for Sears and Kmart.

Fayette County Board of Education Jan 2013 to Dec. 2013

Title One Para-pro/ Substitute Teacher

Implemented organization of educational activities intended to capture attention as well as mold and enlighten the minds of 20+ children by developing a plan using guidance factors for math and reading. By establishing strong relationships with co-workers, parents and students, I orchestrated a dynamic plan which could be readily implemented as a substitute teacher standard. Through effective relationship building and influential action I remained at the top of the recommended substitute list for the Fayette County Elementary school system for the academic years during 2013.

Convergy’s - Call center Rep. Jan. 2004-May 2006

Valdosta, GA

Our customer was DirecTV.

Education

B.S. Business Administration Concentration in Marketing - South University and Valdosta State

Computer Skills

Microsoft Office Suite, Oracle, Windows, Skype business, D1, SLS Mining database, UPS WorldShip, FedEx Shipping program, HAZMAT Certified, Extranet Programs, Smartsheet

Activities and Interests

Family, interior design and renovation, finding new ways to relate to my children, painting, crafting

REFERENCES AVAILABLE UPON REQUEST

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