Customer Service Account Analyst
Resume:
CURRICULUM VITAE OF
Natalie Antonette Jacobs
PERSONAL INFORMATION
NAME: Natalie
SURNAME: Jacobs
IDENTITY NUMBER: 811**********
DATE OF BIRTH: 13 November 1981
GENDER: Female
MARITAL STATUS: Married
CITIZENSHIP: South African
ADDRESS: 10 Johannes Appels Street,
Blydeville
2740
CELLPHONE: 082*******
EMAIL: **************@*****.***
HEALTH: Excellent
LANGUAGES SPOKEN: Afrikaans, English
EMPLOYMENT HISTORY
POSITION: Fresh Food Manager
COMPANY: The Shoprite Checkers Group
CITY: Lichtenburg
DUTIES: Managing the 4 different segments under the Fresh Department. Ordering stock, house keeping, managing staff, giving through new and updated info to the team and ensuring implementation. Checking quality of production and if quantities were produced according to plan.
LENGTH OF EMPLOYMENT: 1 YEAR
REASON FOR LEAVING: Still employed
REFERENCE:. Galima Lowe
CELL NO:. 076-***-****
POSITION: Restaurant Manager
COMPANY: The Cookie Jar
CITY: Welkom
DUTIES: Day to day running and managing of the restaurant
I was responsible for the quality of the food served to the customers, a role that begins before the food even reaches the customer. I ordered the inventory of food in the kitchen, made sure food was handled and cooked according to health and safety regulations, and was served correctly and in proper portion sizes to the customers. Managers also handle and investigate any complaints about food quality. Dealing with dissatisfied customers. I handled the hiring -- and, the dismissing -- of all employees in the company. It was also up to me to set the example for delivering excellent customer service, making sure that I am always well presented as well as employees know how to present themselves, how to be pleasant and cheerful and remain so even under fire, and how to wear our uniform so I/we look clean and tidy. I received customer payments and processed transactions. I cleared and cleaned tables and coffee shop area promptly according to proper sanitation standards.
LENGTH OF EMPLOYMENT: 2 years
REASON FOR LEAVING: Business closed
REFERENCE: Mr. TW Jacobs
CELL: 064*******
POSITION: Personal Banker (Prestige) & Sales Consultant
COMPANY: Standard Bank
CITY: Welkom
DUTIES: Managing a portfolio of customers. Handling their queries. Servicing them personally and presenting financial solutions in their various financial needs eg, homeloans, VAF, loans, investments etc.
Arranging facilities, submitting and motivating credit applications.
Presentations to various institutions as a sales strategy.
LENGTH OF EMPLOYMENT: January 2010 – June 2014
REASON FOR LEAVING: To pursue a different career avenue
REFERENCE: Tobie Weideman
*****.********@************.**.**
POSITION: Account Analyst/ Account Support officer
ORGANISATION: Standard Bank
CITY: Welkom
DUTIES: Finalising account opening documents. Scanning for Fica. Checking documents for correctness and filing documents. Resolving queries.
LENGTH OF EMPLOYMENT: June 2008- January 2010
REASON FOR LEAVING: Higher position
REFERENCE: Tobie Weideman
POSITION: Customer Service Consultant
ORGANISATION: Standard Bank
CITY: Welkom
DUTIES: Servicing customers, at the Enquiries desk. Resolving queries.
LENGTH OF EMPLOYMENT: June 2005- January 2008
REASON FOR LEAVING: Higher position
REFERENCE: Tobie Weideman
POSITION: Teller & Bulk Teller & Checker
ORGANISATION: Standard Bank
CITY: Welkom
DUTIES: Checking deposits, payments, bank cheques & balancing
LENGTH OF EMPLOYMENT: February 2000- January 2005
REASON FOR LEAVING: Higher position
REFERENCE: Tobie Weideman
EDUCATION
SCHOOL: Welkom High School
DURATION: January 1996- December 1999
QUALIFICATION OBTAINED: Grade 12
SCHOOL: Carleton Jones High School
DURATION: January 1995- December 1995
QUALIFICATION OBTAINED: Grade 8
HIGHER EDUCATION
I completed several courses at Standard Bank. A service course, a Teller course, Queries resolution course, Sales courses, Prestige banker curriculum.
I also completed my RE1 exam with Moonstone.
INTERESTS AND HOBBIES
I love cooking and baking.
I enjoy swimming, running and keeping fit.
I love reading.
I love listening to music
DECLARATION CLAUSE
I Natalie Jacobs hereby declare that all of the information mentioned in my curriculum vitae is the truth.
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