Front Desk Customer Service

Pauline Stallings

The Bronx, New York (***) *** – 4997 ***************@*****.*** linkedin.com/in/stallings-Pauline-5522641b9

PROFESSIONAL SKILLS PROFILE

Intercultural Fluency & Interpersonal Effectiveness

Communicate Sensitive Topics

Actively Listens to Better Empathize with Others

Facilitate Inclusive Conversations to Build Rapport

Accurately Document Confidential Information

Leadership & \Mentoring Abilities

Experience with Crisis Intervention & Advocacy

Mental Health Professional –Trainee

EDUCATION

BS in Developmental Psychology, Liberty University, Lynchburg, VA June 2022

Minor: Christian Counseling

Honors: alpha lambda delta, Dean’s List

Relevant Coursework: Social Psychology; Behavior Modification; Psychology of Personality; Multicultural Counseling & Research Issues; Abnormal Psychology; Psychology of Childhood; Psychology of Adolescence; Psychology of Adulthood

AA in Executive Office Specialist, Drake Business School, Bronx, NY May 2002

Honors: Dean’s List

RELEVANT EXPERIENCE

Front Desk Receptionist, Bronx Physical Therapy, Bronx, NY May 2005 – August 2017

Greeted, welcomed, & assisted patients with their needs in person & on the phone

Provided overall performance and customer service satisfaction

Scheduled appointments, picked up and sorted daily incoming correspondence

Verified medical insurance & authorizations from insurance carriers via phone and web portals

Physical Therapy Aid, Bronx Physical Therapy, Bronx, NY May 2002 – May 2005

Monitored patients before, during, and after therapy and reported notes to the Physical Therapist

Worked closely with a Physical Therapist to provide rehabilitation care to patients

Counseled patients on treatments

Used devices and other equipment to help the patient regain movement and reduce pain

COMMUNITY SERVICE

Volunteer, Ms. LoveBorn Queens of New York, New York, NY May 2019

Mentor women 18-35 years old from inner-city & single-family homes to improve the satisfaction of living

Build confidence & teach women how to deal with a range of situations leading to self-esteem

Assisted with classes for family planning, and emergency preparation

Volunteer, Dress for Success, Bronx, New York May 2016

Mentored women ready for possible employment and schedule them for free suiting

Provided networks & support to women who were ready for employment

Assisted with opportunity for women to acquire new skills while carrying out a wide variety of tasks

CERTIFICATIONS AND AFFILIATIONS

National Society of Collegiate Scholars May 2020-Present

Notary Public, New York June 2019-Present

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