Girijaa CSM, SAFe *.*

adskqi@r.postjobfree.com Ph: (*40) 600- 8337

LinkedIn Profile

•IT Professional with 12+ years of experience in Product/Project Management, successful implementation of IT strategies, improve business processes and streamline the applications.

•Expertise and hands on in the Learning Management System (LMS), Financial, Banking, CRM, Mortgage and Healthcare domains, with experience working for Maryland State (DHR) and federal projects including Freddie Mac and CMS adding diversity to my profile.

•Experienced in all phases of Software Development Life Cycle (SDLC) and excellent knowledge of Agile frameworks like SCRUM & Kanban committed Lean-Agile thinker focused on continuous improvement.

•Appreciate the depths of Agile practices and principles and accelerate team building, bring ideas from professional facilitation, coaching, conflict management, mediation and so on to help the team become a high-performance team.

•Results-oriented and customer focused, with a deep understanding of technology roadmaps, capacity building, insourcing & outsourcing delivery models, internal and external resource management, committed to overall success.

•Expertise in agile process implementation and adaptation, running the Scrum ceremonies, resolving roadblock/impediments, scheduling and managing high performing teams.

Education:

Masters in Finance & Accounting from Bangalore University in 2003

Certifications:

Certified Scaled Agile SAFe Agilist 5.0

Certified Scrum Master (CSM) certification from Scrum Alliance.

Professional Experience:

C-HIT, MD

Scrum Master Jan 2022 – Present

Center for Medicaid and Medicare Identity Management (IDM) system is an established enterprise-wide, identity management solution. IDM is leveraged by CMS business applications across the agency. End users of all business applications that integrate with this solution can use a single set of user credentials to access any integrated application.

Roles and responsibilities:

Responsible for ensuring streamlined agile process implementation and adaptation, resolving roadblock/impediments, scheduling and running the Scrum ceremonies like sprint planning sessions, daily scrum, backlog refinement, sprint story review and sprint retrospective meetings and collaboration with the team so JIRA dashboard accurately reflect the status of the team’s progress.

Effectively mentor, coach and collaborate with team and establish effective team building so that team stays focused on the deliverables and meet the sprint timeline.

In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence

Solution oriented and strives towards demonstrating creative approach to problem-solving by focusing on details within the “big picture” view.

Collaborate with the users and design team to perform traceability of solution to design the business requirements and creating screen mock-ups to help clients visualize requirements.

Developed detailed work plans, schedules, estimates, resource plans, and status reports.

Documenting vision and scope, including monitoring changes throughout the Sprint.

Develop Gap Analysis documentation to define customers' business needs

Experience with facilitating the discussions of complex, high value IT delivery projects that require the coordination of development or technology work on multiple platforms to achieve the desired functionality

Represent the team at the Scrum of Scrums (S2) meeting to report impediments for escalation and other relevant updates.

Author and maintain the team’s backlog of user stories and serve as a subject matter expert on features, product capabilities, and epics.

Present dashboard/presentations to the stakeholders and coordinating regularly with leadership and/or stakeholders to ensure its alignment to the organizational goals and ensure that the current ongoing work meets standards and expectations.

Direct experience working closely with the business and technical teams to elicit, analyze, specify, verify, write, and manage business and system requirements for web-based UI applications.

Support change management for the project by working with the project team to integrate change management activities into the overall project plan to support project implementation

Facilitate impediment resolution in a timely, cost-effective manner as well as track and report key metrics (e.g., burndown, velocity) to the relevant stakeholders.

Technical Environment:

Amazon AWS, Java, XML, UNIX, Windows, Jenkins, SharePoint, JIRA, WebSphere 6.0, MKS Version tool, Webservices (REST), Angular JS

American Cyber Systems, MD Sept 2021 – Jan 2022

Sr.Business Analyst

AARP’s Event and Engagement Management Clearing House is built to provide PPA, SCA and other reporting teams with as many resources and tools as possible in research, policy and program development related to services.

Roles and responsibilities:

Maintain the product backlog and release plan and work within the core delivery team empowered/tasked with design, development, and implementation of the applications, and building high performing deliveries.

Engage stakeholders, contributors and technical resources to analyze user needs and resource limitations.

Coordinated by collecting and sharing team metrics that streamlined improvements in reporting metrics and productivity

Coordinated in gathering requirements for event and engagement management data to new clearing house by becoming an expert on the database structure to help retrieve information and write reports as needed

Handled tracking of Agile Scrums activities, created strong user Stories and Journey maps

Gathered requirements for the enterprise-wise business needs for new and/or enhanced product, services, or optimized business processes

Coordinated value delivery within internal and external business partners to ensure that all business requirements are understood, documented, and met.

Coordinated as Liaison between Business User, Strategy and Technology teams in order to drive knowledge transfer and ensure quality solutions that deliver business results.

Assisted in project execution by providing input to business requirements, test plans, and implementation plans.

Developed and maintained strong relationships, and keeping clients informed and engaged throughout the entire project lifecycle.

Identified, analyzed, and documented detailed requirements to support project and business objectives, leverage knowledge of application features and functions to assess scope and impact of business needs.

Technical Environment:

Amazon AWS, Java, XML, UNIX, Windows, Jenkins, SharePoint, JIRA, Webservices (REST)

Complete Technology Solutions, MD Jun 2016 – Aug 2021

Project Manager/Scrum Master

SimConv courseware is a cloud-based Learning Management System for corporate training that offers employees, customers, and channel partners a platform to update their knowledge on company policies, compliance, and other training. Incorporating incentive-based training that streamline the ability to create and deliver content natively within the platform and generate seamless recurring advantages at many levels.

Roles and responsibilities:

Oversee planning and implementation of IT projects from inception through completion and manage productions support.

Expertise in discovery of epics/ high level business requirements, translation into technical requirements, scheduling, coordination, risk mitigation and status reporting to the management and the stakeholders.

Develop and present executive level program approach, program status reports, program issues and risk and corrective mitigation options.

Interfacing with different stake holders and project sponsors concerning technical and operational issues, preparing Plan of actions and milestones and status reports, risk assessment guidelines, contractual clarifications.

Encouraged collaboration between budget management teams and executive leadership to develop financial plans to support company strategic initiatives

Working alongside multiple functional areas to ensure 508 accessibility and usability standards

Responsible for creating a standard operating procedure that improvised overall team efficiency.

Collaborated in creating a single source of truth for product and benefits data to be available by all-consuming applications and centralize product/benefit design process across all business domains. Apply scrum technique and participate in the coaching of Scrum practices.

Collaborate with the users and design team to perform traceability of solution to design the business requirements and creating screen mock-ups to help clients visualize requirements.

Worked with team in capturing the level of effort required for epics, capabilities, features and individual stories as work items and prioritizing user stories based on value, risk, and dependencies.

Support and mentor the team through Sprint cycles and facilitate the removal of impediments, Protect the team from over-committing, leading the team’s efforts towards continuous improvement.

Work across functional (development/testing, deployment, systems/infrastructure) and project teams to ensure continuous operation of build and test systems

Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 5 weeks.

Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

Developed a list of best practices and system process changes to improve the stability and quality of the product delivery and business operations.

Maintain traceability matrices across various phases of the project to match the high-level design requirements with detailed design requirements, and business process and report it to project sponsors on a weekly basis.

Technical Environment:

Amazon AWS, Java, XML, UNIX, Windows, Quality Center 11.0, HP ALM 11.0, Informatica, Oracle, Jenkins, SharePoint, JIRA, WebSphere 6.0, MKS Version tool, SharePoint, Webservices (REST), Angular JS

Xerox, MD Sept 2015 May 2016

Management consultant (QA Management)

CARES (Client Automated Resources Eligibility System) for the Maryland Department of Human Resources (DHR) determines eligibility and issues benefits for public assistance programs, including Temporary Cash Assistance (TCA, Food Stamps, and Medical Assistance Maintains individual and case-level information. The channel of communications to the current and potential clients consisted mostly of letters and Notices, the document generation process pertaining to it, was brought from legacy platform to the modernized xPression platform.

Roles and Responsibilities:

Established Test strategy, planned, monitored, and controlled the testing activities across multiple projects within the program.

Responsible for on-time sign offs of deliverables within the scope of the project.

Ensure that the project reaches every milestone based on the project plan and managed Risk Assessment plan for the project.

Managed a team to meet the defined timeline ensuring the developmental efforts, aligned quality assurance efforts and synchronize to meet the milestone to enter the production timeline as per client expectation.

Continuously improve and streamline testing life cycle to ensure test planning, execution and reporting are effective and coordinated.

Participate and provide oversight in gathering requirements, developing test strategies, plans and procedures, coordinate testing development within the team.

Work with the team to strategically plan and take measures to mitigate project/delivery risks.

Conducting the client project status update meeting as well as supporting clients on Testing best practice.

Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix that controls numerous artifacts produced by the teams across the deliverables for a project.

Maintain traceability matrices across various phases of the project to match the high-level design requirements with detailed design requirements, and business process.

Coordinate training sessions, workshops and other meetings with stakeholders, team members and others as needed.

Experience in managing the integration and testing for third party software.

Responsible for creating and managing QA Projects, Priorities and Resource allocation.

Managed Issue Resolution and Change Management processes.

Managed the consolidation effort of the test result management and reporting.

Working with cross functional team to support the integration testing as well as coordinating to make sure timeline is in alignment.

Working with business for identifying the business test scenarios and evaluating the test results to adhere to the expected requirements.

Provide leadership, performance feedback, mentoring and career development planning to team members.

Technical Environment:

Java, XML, xPression, xAdmin, xDashboard, C++, Python, UNIX, Windows, Mainframe, IBM Rational Tools (RTC and RQM), SharePoint, Shell and Perl Scripting, Microsoft Office.

TCS, VA Jan 2015 - Sept 2015

Lead Consultant

Freddie Mac’s Common Securitization Platform facilitates the proposed infrastructure leading to replace the outmoded proprietary infrastructures of the Enterprises with a common, more efficient model, in which the migration of data within mainframe based legacy system of Freddie Mac, is migrated into a new interface after which the data file is transmitted externally to CSP in order to establish a framework that is consistent with multiple states of housing finance reform, including greater participation of private capital in assuming the credit risk.

Roles and Responsibilities:

Developing and maintaining test methodology.

Responsible for defining the Test Strategy, creating the Test Plans and the Test cases based on the Business requirements document.

Review Business and Functional Requirements and develop Detailed Test Plan and Test Cases

Defining test strategies for project by identifying the timeline and scope of each of the phases of testing.

Provide leadership, performance feedback, mentoring and career development planning to team members.

Conduct defect review meeting on daily basis, maintaining the consolidated defect log, identifying and following up for outstanding open test risks / issues as well as coordinating the testing efforts in ALM.

Consolidating the test results of the mainframe testing, ETL testing and web service testing and reporting the status and test metrics to management.

Working with cross functional team to support the integration testing as well as coordinating to make sure timeline is in alignment.

Working with business for identifying the business test scenarios and evaluating the test results to adhere to the expected requirements.

Lead system testing efforts that ensure enterprise application integration solution quality meets performance requirements

Identify test approaches that optimize the delivery schedule.

Planning and estimating by creating the LOE for testing for future projects.

Arranging team meetings and workshops.

Advising clients on Testing best practice.

Technical Environment:

Java, XML, Oracle, UNIX, Windows, Mainframe, Soap UI, Quality Center 11.0, HP ALM 11.0, Informatica, ETL, Doors, SQL, Oracle, SQL Server.

CTSL, Maryland May 2014 – Jan 2015

Consultant

MassMutual is leading and one of the largest life insurance companies globally. MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. The company also delivers digital services, provides faster internet and clearer broadband services. I am currently working as Senior Analyst for various IT projects in the life insurance Services division.

Roles and Responsibilities:

Analyze the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.

Track and fully documents change for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.

Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.

Responsible for defining the Test Strategy, creating the Test Plans and the Test cases basing on the Business requirements document.

Review Business and Functional Requirements and develop Detailed Test Plan and Test Cases

Worked in Agile Scrum project implementation performing test coordination, task management.

Interact with Business Team and Development Team to review Detailed Test plan and Test Case document

Perform extensive Integration Testing involving Database and System Testing

Validate Web services built in SOA Architecture using SOAP UI and HP Service Test tool

Performed Integration testing with the Web Service and overall System testing.

Designed and Developed data validation, load processes and test cases using PL/SQL, SQL.

Perform extensive Backend Testing using SQL scripts to pinpoint the breakage in the Data Flow

Tested source to target data mappings using SQL commands.

Responsible for performing ETL Data Migration validation and Data Integration validation.

Involved in a team for testing ETL process which constitutes five major processes and Installed DataStage Client.

Tested Informatica mappings by writing SQL queries.

Write complex SQL queries to verify data in the target tables

Responsible for creating and executing QTP Scripts to perform Functional and Regression Testing

Responsible for raising defects using Mercury Quality Center and track them to closure, and performed data driven testing.

Create Defect Status report for Development Team and Stakeholders on a daily basis.

Responsible for generating reports using Mercury Quality Center to deliver the End of testing notes to various teams that would help analyzing loopholes.

Work with the Business Team to review UAT validation scenarios and execute the UAT test cases

Updated SharePoint Document Management tool for accessing and updating the Test deliverables

Responsible for performing Post Deployment validation at the time of release / implementation

Conduct Test Status meetings with the Business Team, QA Manager, and Development team to review Test Progress and discuss business critical issues identified during application validation.

Technical Environment:

Java, XML, Oracle, UNIX, Windows, SoapUI, QTP 11.0, Quality Center 11.0, HP ALM 11.0, Informatica, ETL, SQL, Oracle, SQL Server.

Edaptive Systems LLC, Maryland Nov 2013 - May 2014

Consultant

T-MSIS project is an acronym for Transformed Medicaid Statistical Information System) is a system developed which would ultimately facilitate statistical analysis from Data warehouse for the Medicaid and Children's Health Insurance Program (CHIP) program data collected from the various State programs to successfully submit the files to the Centers for Medicare and Medicaid Services (CMS). T-MSIS data are submitted by the State on a monthly basis in eight (8) files. These eight files represent the following subject areas: Eligible, providers, managed care organizations, third party liability obligations, and four types of claims (Prescription, Long Term Care, Inpatient, and Other).

Roles and responsibilities:

Involved in understanding the current business process, defining scope of the project along with position statement.

Create various testing documentation, including test metrics, defect and test summary reports

Create and execute manual test scenarios and test cases.

Efficiency on working with Agile working methodology using SharePoint for both defects and change requests.

Efficiency in advanced SQL queries writing skills to validate functionality against data base.

Developed test cases for the functional validation testing, End- to- end testing, Regression testing, smoke testing and performed other related activities

Performed data analysis to build statistical and detailed reports and graphs.

Well organized and efficient with excellent judgment and decision-making skills.

Involved in different phases of SDLC lifecycle.

Developed Requirements Traceability Matrix to trace each requirement to test cases

Worked within the Healthcare industry as part of support for the application.

Created test plans, scripts/scenarios and assisted in the overall testing process by activities such as Change and Defect Management and coordinated with verification and validation.

Technical Environment:

Toad, SQL, Java, Informatica, UNIX, Oracle, Quality Center, DB Fit, Microsoft office.

Adapt Courseware, Maryland Mar 2012 – Oct 2013

Lead – QA

Shared Content Object Resource Management guidelines require an independent V&V testing company to perform software testing during the development for any e-learning applications. The e-learning application developed for Adapt Courseware was founded with the goal to deliver the best online learning experience possible. The company uses sophisticated adaptive learning techniques to create personalized learning paths for each student based on an individual’s academic abilities and needs. Students are empowered to learn on their terms in a stimulating and efficient manner. Adapt Courseware is the first company in the adaptive learning industry to deliver a comprehensive online curriculum resource that combine proven learning science with advanced multimedia techniques to help students achieve mastery learning.

Roles and responsibilities:

Worked as a Lead Test Analyst responsible for end-to-end testing.

Used QA Complete as Requirement Traceability Matrix tool to load requirements and test cases to update functional test results and to track the testing status.

Create various testing documentation, including test metrics, defect, and test summary reports

Create and execute manual test scenarios and test cases.

Efficiency on working with Agile working methodology using JIRA for both defects and enhancements.

Create test plans adding value to the team’s testing efforts by putting forth the idea of integrating QTP with QA Complete – a test management tool.

Efficiency in advanced SQL queries writing skills to validate functionality against data base.

Developed test cases for the functional validation testing, End- to- end testing, Regression testing, smoke testing and performed other related activities

Performed data analysis to build statistical and detailed reports and graphs.

Well organized and efficient with excellent judgment and decision-making skills.

Involved in different phases of SDLC lifecycle.

Technical Environment:

Toad, SQL, VB, Java, Oracle, QA Complete, JIRA, QTP, Microsoft office.

CNSI, Lansing, MI Feb 2010 – Feb 2012

Business Analyst/QA Analyst

Community Health Automated Medicaid Processing System is a Medicaid Claim Processing system which replaces the existing Michigan State legacy Medicaid system. CHAMPS system involves recipient management, provider management, benefits admin, claims and financial managements. System is highly robust and integrated with other COTS systems like CRM for Recipient or Provider inquiries, or Cognos for report generation. System supports processing both Fee for Service and Managed Care Claims/encounters seamlessly without any setbacks.

Roles and Responsibilities:

Performed Requirement Gathering and Analysis by actively soliciting, analyzing and negotiating customer requirements by preparing the requirements specification document for the applications.

Experience in Agile Development methodology throughout Project Life Cycle.

Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process

Coordinated with developers on healthcare systems development.

Familiar in CRM and Member Eligibility and Enrollment subsystems.

Conducted data mapping and data analysis using toad.

Coordinated with Cognos team in report generation.

Conduct JAD sessions and discuss about the status, issues, and risks with management.

Created Analysis Model and Data Model and used these artifacts to develop the Design

Model: Collaboration, and Sequence Diagrams.

Experience in gap analysis identifying as-is and to-be business process workflows.

Supported in providing requirement statements and business rules to articulate end-user functionality.

Expertise in analyzing RFP requirements and maintain requirements traceability.

Contributed towards preparing and executing functional system test cases that adequately represent the business needs.

Rendered support to staff and affiliates towards the completion of the project as per the Deadlines.

Organized meetings to discuss outstanding issues with QA and developers.

Highly involved in user acceptance testing.

Technical Environment:

MS Visio, Office Tools, HP Quality Center, IE 7/6, Windows, Java/J2EE, SQL, ReqTrace, Eclipse, Rational ClearCase, Rational ClearQuest, Toad, Oracle 11g.

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