Leasing Consultant Community Director

MORGAN KEARNEY

**** ***** ****, ***. ****, Tuscaloosa, AL 35405 H: 205-***-**** ***************@*****.*** SUMMARY

Motivated Community Manager knowledgeable about payment collections, maintenance and documentation. Offering 4 years of related experience as Assistant manager, Senior leasing consultant and 6 months experience as Community Director while promoting safety and security for all personnel and residents. A determined professional capable of remaining calm under pressure. Offering outstanding inspection, reporting and record keeping skills. SKILLS

Income and expense Payment processing

management Strong communication skills

Tenant and eviction laws Administrative skills

Daily operations management Understanding of amenities Maintenance oversight

EXPERIENCE

05/2014 to 08/2016

08/2016 to 03/2019

Daycare Teacher

First Baptist Church Tuscaloosa, AL

Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication Maintained daily records of individual activities, behaviors, meals and naps Implemented hands-on, play-based strategies such as games and crafts for experiential learning

Taught children foundational skills such as colors, shapes and letters Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies Controlled classroom environments with clearly outlined rules and positive reinforcement techniques

Read stories to children and taught painting, drawing and crafts Supervised circle time, free play, outside play and learning and developmental activities

Senior Leasing Consultant

The Links Tuscaloosa, AL

Advised clients on market conditions, pricing and legal requirements for property transactions

Liaised between owners and renters for profitable and efficient rentals Increased owner revenue by completing multiple property rentals Prepared newly purchased homes for clients prior to arrival Explained financial requirements and analytical data to potential buyers and sellers

Effectively controlled the release of proprietary and confidential information for general client lists Provided onsite training Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings Monitored multiple databases to keep track of all company inventory Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Oversaw various community events from conceptualization to completion Proactively identified and solved complex problems impacting operations management and business direction

03/2019 to

08/2019

Community Director

The Links Texarkana, AR

Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills

Improved rent growth and expense management

Oversaw and successfully managed services and facility organization for leasing community housing 540 Apartments

Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs Aided the team during construction, interior renovations and property rehabilitation projects

Used communication, negotiation and problem-solving skills to settle neighborhood disputes

Monitored lease and renewal rental rates with leadership recommendations for change implementation

Kept in good legal standing through proper documentation and implementation of required actions

Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness

Boosted tenant retention by addressing issues to achieve speedy resolution Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance

Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs

Efficiently managed 10-person staff consisting of maintenance, activities and security personnel

Strengthened tractability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports Recommended property improvements based on detailed evaluations of current property conditions

Saved money by operating community within budget

Gathered information from residents and devised successful resolutions Updated resident accounts with latest personal information and recent payments

Aided team during construction, interior renovation and property rehabilitation projects

Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals Oversaw repairs and enhancements by working closely with maintenance staff

Drove facility growth and increased resident morale by planning special activities

Supervised 10 employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews

08/2019-Current

Assistant Community Director Links at Tuscaloosa

Enter and approve all purchase orders needed for the property.

Making sure the pos are paid out in a timely manner.

Managed and supervised all properties of the company.

Processed all necessary documents, payments and notices of residents or clients.

Managed all collection such as cash payments, income checks and deposits.

Prepared list of delinquent accounts to attorneys for action in accordance with the law.

Devised payment plans on bad debts accounts.

Saved money while operating the community on a budget.

Assists in hiring a grounds crew and other staff necessary for the upkeep of the property.

Processes applications, conducts credit checks and calls references

Inquires about late payments and assists in handling any eviction issues

Processes rent payments and condominium dues.

EDUCATION AND TRAINING

2014 High School Diploma

Tuscaloosa County High School Northport, AL

0000 Associate of Science: Nursing

Shelton State Community College Tuscaloosa, AL

CERTIFICATIONS

Fair Housing Certification

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