Safety Officer Customer Service

Objective

I will direct, coordinate, and oversee the administration as part of the clinical personnel along with overseeing several caseloads of residents and staffs. Overall, I will secure a responsible career opportunity, where I can fully utilize my training, human resource and management skills, while making a significant contribution to the success of my employer and given the opportunity to play a direct role in the unlimited growth and success of the solid organization.

Education

Lasell College Newton, MA Sept 2015- May 2017

MS in Elder Care Management

Nursing and Business Administration/ Operations Concentration

Eastern Nazarene College Quincy, MA Sept 2013- May 2015

BA in Biology

Administrative Assistant in Pre-Health Society

Participant in General Biology Research- University of Northern Colorado

Biology Research on a Qualitative Research Study Investigating Nurses and Patient Care Professionals’ Experiences Working the Night Shift Affected By Their Sleep Pattern(s) and its Effect with Melatonin

Mass College/Pharmacy & Health Sciences Boston, MA Sept 2011- Jan 2013

BS in Nursing (accelerated-transfer)

Provost Scholarship- City of Boston Award (for 3 consecutive years)

Mount Saint Joseph Academy Brighton, MA Sept 2007- May 2011

High School Diploma

Honor Roll, GPA 3.5

Honors

Mass College/ Pharmacy & Health Sciences Boston, MA July 2012

White Coat Ceremony (WCC)- certified, academic transition in nursing school from the study of preclinical to clinical health sciences

National Society of High School Scholars Society Boston, MA Aug 2010

NSHSS Scholarship and Member

St. Christopher’s/ Montessori School Dorchester, MA Nov 2006

Important Contribution Plaque Award

By Friday Evening Prayer Action Group

Evangelized in Dorchester/ Boston Communities and the Harbor Point community

Work Experience

Baycove Human Services, Residential ABI Chelsea, MA Mar 2020- Present

Program Director

Participates in the admission and orientation of new residents into the program.

Provide for the staffing and operations of a specific residence, including hiring, managing, training and scheduling staff.

Adhere to all budget lines including staffing ratios and personnel hours allotted.

Ensure that the staff are providing and maintaining a clean, safe and healthy environment for residents. Ensure that the staff are providing quality services to all residents.

Participates in the development of and Implements all strategies and interventions in each residents’ behavior plan, risk management plan and ISAs.

Develop and then ensure the implementation of quality daily schedules including ADLs, discipline, vocational, educational and recreational activities, and clinical skills development.

Facilitate effective communication between stakeholders, funding sources, family members, guardians, vocational sites and all other relevant parties.

Collaborate and effectively communicate with all treatment team members to ensure quality services being delivered to the residents.

Maintain petty cash accounts and residential personal funds. Report resident’s earnings as needed.

Complete all and funding source’s mandatory required documents accurately and in a timely manner.

Collect, maintain and archive documents appropriately in accordance with policies and regulations.

Facilitate staff meetings, treatment team meetings and staff training.

Oversee all resident’s health and wellness by ensuring proper scheduling and adhering to all health care practitioner’s orders. Ensure the proper administration and documentation of all medication and health care practitioner’s appointments.

Facilitate regular supervision, training and teaching sessions with all staff. Facilitate annual reviews and assist staff in professional growth and development. Provide mentoring and leadership to all staff and provide positive corrective feedback and/or training and support as needed, utilizing different training modalities including working on the floor.

Perform the role of Human Rights Officer for individuals. Empower the resident’s to advocate for themselves.

Delegates to the Team Leaders and Residential Counselors as appropriate.

Provide on call support. Work collaboratively with co-workers to ensure 24-7 on call system.

The Charles River Center, Residential & Day Services Needham, MA Jul 2017- March 2020

Program Director II

Initiate and set goals for programs according to the strategic objectives of the organization

Plan the programs from start to completion involving deadlines, milestones and processes

Develop or approve budgets and operations

Devise evaluation strategies to monitor performance and determine the need for improvements

Supervise all programs and individuals involved to provide feedback and resolve complex problems

Discover ways to enhance efficiency and productivity of procedures and people

Apply change, risk and resource management principles when needed

Read reports prepared by managers to determine progress and issues

Ensure program operations and activities adhere to legal guidelines and internal policies

Keep senior management informed with detailed and accurate reports or presentations

Review shift list, communication log, and daily log book, communicate info. to staff/team members as necessary

Check controlled substance book

Check MAR for initials, PRN's administered, BM tracking, etc.

Review data collection (ISP goals, behavioral data, MTP data, etc.)

Ensure availability of adequate cash for community activities

Hold staff meetings

Update medication side effect books for changes to individual medication lists

Prepare appointment schedules for day programs for succeeding months

Serving as a group team leader, I plan and implement training and therapeutic activities that support Service Plan goals

Provide direction to direct care staff to ensure that the program participants’ needs are met and that activity requirements are fulfilled according to program schedule

Provide direct, patient care assistance and case management services for a group of assigned clients

Utilize training and teaching strategies to engage individuals and demonstrate skills of engagement to staff assigned to your group

Baycove Human Services, Day Habilitation Program Boston, MA Jan 2016- Jun 2017

Developmental Specialist

Serving as a group team leader, I plan and implement training and therapeutic activities that support Service Plan goals

Provide direction to direct care staff to ensure that the program participants’ needs are met and that activity requirements are fulfilled according to program schedule

Provide direct, patient care assistance and case management services for a group of assigned clients

Utilize training and teaching strategies to engage individuals and demonstrate skills of engagement to staff assigned to your group

Teach developmental skills to increase independent functioning including self-care, self-preservation, receptive and expressive communication, self-advocacy, self-direction, and activities of daily living (i.e. - including personal hygiene and grooming, first aid and meal planning)

Provide supportive counseling to participants around daily personal and social issues as well as required documentation for participant activities for each day

Participate in the development and implementation of Day Habilitation Service Plans via Developmental Specialist’s weekly Curriculum, objectives and ISP goals, and activities for assigned caseload.

Help program participants to identify and develop plans measurable and tailored to their individual strengths, needs and interests

Assess participant training needs, help develop descriptive teaching programs and monitor effectiveness through data collection

Report medical and health concerns to the Healthcare Supervisor and provide emergency interventions as needed

Phoenix House Clinic Quincy, MA May 2015 – Nov 2015

CSS Recovery Specialist

Responsible for facilitating the movement of clients around the building and protecting the unit in a safe and orderly fashion

Regulating scheduling on the unit (i.e.- meals, groups, outdoor breaks, and phone calls)

Maintaining proper boundaries between client and staff, and working with other RS staff to deliver consistent client care

Assisting with Admission and discharge procedures of clientele (i.e.- responsible for securing clientele information and personal belongings)

Administering clients their medications

Coordinating treatment services and programs, as well as educational and in service activities

Conducting and monitoring drug-testing protocol for all clients admitted

Providing urgent services as needed

Teaching and providing training on clinical content or other related, and/or may supervise prospective, as appropriate to the position

Performing other duties assigned by Supervisor

Baycove Human Services Roslindale, MA Sept 2013- Nov 2015

Relief Counselor- Kittredge Street

Assisted clients with basic life skills in various residential housing

Implemented program activities which will foster the consumers’ growth, address treatment plan goals, and help them use developed skills

Case managed individuals with various needs and are in various stages of need

Filled out paperwork working with government officials, as well as other workers

Utilized time-management and organizational skills

Followed shift logs assignments and completed all shift duties

Taught daily living and educational skills such as safety rules, travel training, banking, cooking, shopping, budgeting, hygiene, and care of personal space and belongings

Provided supportive counseling to the consumers around daily, personal, and social issues

Maintained programmatic documentation in accordance with agency standards

Assisted consumers with medication management and administered medication as needed

Provided as needed crisis prevention and intervention

Completed household cleaning as assigned

Performed other duties as requested by the Program Director

Eastern Nazarene College, Biology Dept. Quincy, MA Sept 2013- Dec 2013

Laboratory Stockroom Assistant

Processed daily receipt and storage of lab materials

Performed glass washing as needed

Monitored lab material receipt and distribution using lab database

Requested and stocked lab supplies

Performed daily lab clean up and waste disposal

Performed all other related duties as assigned

Mass College of Pharmacy/ Health Sciences Boston, MA Sept 2011-May 2012

Student Nursing Intern

Honed your nursing assessment skills

Performed treatments and procedures such as dressing changes, blood glucose testing and Tube feedings

Administered medications including hanging certain IV’s based on student nurse

Interned restricted activities list and unit specific policies

Participated in the development and implementation of care plans and patient education

Assisted with the collection of physical and psychosocial data

Collaborated with health care team developing and implementing individual plans of care and patient education

Collaborated with the RN in conducting admission interviews, transferring and discharging patients with RN co-signature

Assumed responsibility for documenting the cares, medications and treatments

Provided in the patient medical record

Assisted physicians and nurses with medical/surgical procedures

Increased your critical thinking skills, and working with health care professionals to provide interdisciplinary care

Integral Resources Cambridge, MA Mar 2011 – April 2012

Telecommunications Representative

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Wingate Nursing Home Brighton, MA Dec 2010- Mar 2011

Nurse Aide and Activities Assistant

Transported in-patients, under the supervision and direction of a registered nurse

Assisted nursing staff in care of geriatric patients

Assisted in providing medical treatment and personal care to patients

Directed and participated in games and educational activities

St. Elizabeth’s Medical Center Brighton, MA Sept 2010-May 2011

Substance Abuse Counselor

Advocated for substance abuse, as well as addiction

Taught early intervention, and assisted peer groups about the roadblocks of alcoholism/drug abuse and use

Completed comprehensive assessment of clients’ substance abuse history and treatment requirements, and developed individualized treatment plan

Facilitated individual and group counseling

Documented treatment/discharge plans and clients’ progress and responses to treatments; maintained related records and charts.

Contributed to client-care monitoring

Faulkner’s Hospital Roslindale, MA Jun 2010- July 2010

Cardiovascular Unit/ Department

Patient Care Assistant (PCA)

Escorted both in-patients and out-patients

Took and charted patients’ vital signs

Assisted with daily living activities

Observed patients and charting changes in their health or behavior, and obtained lab specimens

Stride Medical Incorporation Roslindale, MA Jan 2010- Oct 2012

Medical Receptionist

Served patients by greeting and helping them

Scheduled appointments for clientele

Maintained and secured records and accounts

Reported messages to medical owner of geriatric sales

Helped patents in distress by responding to emergencies

Maintenance

Skills/ Qualifications

Knowledge of Microsoft Word, MS Excel, MS PowerPoint, MS Access; Outlook

Obtained Certificate of the ORS (Office for Research Safety) Training of the National Institutes of Health

Human Rights Officer, Fire Safety Officer, CPR/ AED and First Aid certified, MAP certified, Oxygen Tank and Oxygen Concentrator trained, CPAP trained, Nebulizer trained, G-tube trained and J-tube trained

Prevent Crisis certified and Safety Coordinator certified

Fluent in English and Edo (Benin City, Nigeria, West Africa); Moderate Spanish and French

References Available Upon Request

Contact this candidate