Customer Service & Administrative Skills
Resume:
Ebony Franklin
Customer Service/Office Support
Houston, TX 77003
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative V
Health and Human Services (Vital Statistics) - Austin, TX June 2020 to September 2020
General Office Duties- Collected verified and submit confidential information for clients/ customers to obtain, re-obtain, or create birth, death, or new birth records using highly confidential information. submitted judicially order name changes for clients in witness protection. pull records for clients to verify identities in estate cases. Contacted clients to verify information on application pinned or denied application for lack of documentation or payment insf. sent out notifications stating what was needed if any or original copy of birth certificate death certificate or birth facts. Office Assistant
M&M CONSTRUCTION - Houston, TX
January 2016 to August 2018
Customer Service, organize and updated files, scheduling appointments, Answering Phones, making copies, proofreading, receiving, e-mailing, Data Entry, creating documents. Mailing invoices, General office Duties.
Texas Works Advisor III
HEALTH AND HUMAN SERVICE COMMISSION - Houston, TX
November 2007 to November 2010
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare.
Conducts eligibility interviews with applicant and port-in families; Conducts interviews over the phone or in person as needed; Conducts criminal history check on all adult members of applicant families; Determines eligibility of applicants from file date presented, Informs ineligible families of other alternatives; Documents family composition, citizenship or eligible immigrant status and social security numbers of family members over age six (or certification that no number exists) in accordance with State requirements;
Determines Annual Income in accordance with HIPAA rules; Obtains verification of income (or documentation of why verifications are not present); Calculates Adjusted Income correctly in accordance with HIPAA policies or rules; Obtains third party verification of deductions (or documentation of why verifications are not present); Calculates Total clients Payment accurately; if any base on families calculated income Determines the Voucher size for which each family qualifies in accordance with the Administrative Plan; Issues temporary Vouchers, emphasizing Texas health steps opportunities and no compliance updates and forms outside areas of minority and low income. LEASING SPECIALIST
Housing Authority City of Houston - Houston, TX
February 2004 to October 2006
Interviews prospective applicants for low-rent housing. Reviews applications for completeness, logs applications and inputs data into computer, Screens applicants for federal preferences, and Request income verifications for applicants. Notifies applicants in writing of approximate time of occupancy or denial of application. Determines rents, prepares and sends appropriate notices of adjustments in accordance with HUD regulations. Verifies income from third party via telephone and mail or fax. Maintains automated record keeping system and updates records and recording details of complaints and /or comments as well as action taken. Perform general office duties such as typing, operating of office machinery and answering phones. Law Clerk
The Mostyn Law Firm - Houston, TX
1999 to 2001
Responsible for performing general secretarial duties required. Performs a variety of tasks involving office management, data processing, website updates, photography, accounting and risk management. Drafts or transcribes outgoing and internal correspondence, including inter-office memos, decides for meetings; prepares agenda, packets and notices of meetings, and contacts participants. Creates, prepares, and assist with PowerPoint and other Desktop Publishing Presentations and requests. Develops and maintains a filing system for the department and prepares and types reports. Schedules appointments and conference. Makes travel reservations when needed. Makes travel arrangements for Authority personnel including registration and plane and hotel reservation. Prepare meeting rooms, audio-visual equipment and other related materials. Performs work of a confidential nature and relieves supervisor of numerous Administrative details. Greets visitors and screens persons who come to visit. Requisitions, disburses and stores office supplies and equipment for the immediate supervisor and for department. Reviews vendor invoices and process paperwork to ensure prompt payment. Opens, sorts and routes daily mail and file incoming and outgoing correspondence maintain up-to-date specifications for computer equipment and distribute to department for procurement of the equipment as needed.
Education
B.A. in Business Administration in Business Administration Belhaven University - Houston, TX
2018 to 2019
Diploma in Surgical Technology in Surgical Technology Med Vance Medical Inst - Houston, TX
2004 to 2005
Skills
• Receptionist
• Customer service
• Data entry
• Filing
• Scheduling
• Microsoft office
• Word
• Clerical
• MS Office
• Medical Terminology
• Risk Management
• Yardi
• Proofreading
• HIPAA
• Microsoft Outlook
• Property Leasing
Assessments
Call Center Customer Service — Familiar
August 2019
Applying customer service skills in a call center setting. Full results: Familiar
Retail Cashier — Proficient
September 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft Office, Internet Applications, Customer Service (5 years), Scheduling, Receptionist, Filing, Communications, Data Entry
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