Satnam Kaur

Satnam Kaur 647-***-**** ** Tofield Crescent Etobicoke, ON M9W 2B9

Recently completed project management diploma and Experience in teaching, software developing, customer care representative and in medical billing. Skilled in MS Office, MS Excel, MS Project, MS Outlook, command on billing software, google sheets and share point.

WORK EXPERIENCE

Package Handler, FedEx Woodbridge Nov2021 - Current

Sorts packages and stacks them on pallets.

Adheres to all warehouse safety guidelines.

Reports any issues to the warehouse manager.

Loads and unloads packages at the warehouse.

Makes sure all packages are properly packed and loaded.

Follows written and verbal instructions from the warehouse manager.

Prepares packages for delivery using scanners, handheld printers, and packing materials.

Uses common warehouse tools, including, hand trucks, and conveyor systems.

Knack Global, Mohali India Dec2019 to Sept 2020

Process Associate

Medical billing in RCM (Revenue cycle management).

Initiate telephone calls to insurance companies requesting status of claims for the outstanding balances on patient accounts and taking appropriate actions

Sending patients documents to the insurance for claim processing.

Using office equipment like Fax, printer, photocopier, and scanner.

Advanced MS Office skills and technologically savvy (Word, Outlook, Excel & PowerPoint)

Teleperformance (Myntra, Ecommerce), Mohali India Sept2018 -Aug 2019

Customer Service Representative

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Solve customers’ queries regarding products and services

process refunds

Providing excellent customer service, so business can gain new customers as well as strengthen existing customer relationships and improve customer loyalty

Navigate the system on call and provide right way information to customer

Answering support calls, emails, support tickets

Keep records of customer interactions, process customer accounts and file documents

Worked as SME (subject matter expert)

SARASWATI COLLEGE, Amritsar India Aug 2016 – April 2017

Educating students based on Education curriculum guidelines

Administering homework and assignments to gauge and enhance the students’ levels of understanding

Preparing, administering, supervising, and grading examinations, quizzes, and other assignments

Planning and organizing academic events and activities

Conducting seminars in schools for getting admissions in college

.

EDUCATION & TRAINING

SAULT COLLEGE, BRAMPTON, ONTARIO JAN 2022

Project Management, Post – Graduate Diploma

Lovely professional university - Jalandhar, Punjab 2014

Master's Degree in computer Application

RELEVANT SKILLS

Software Skills: Excellent working experience MS office (Excel, Word, OneNote, PowerPoint, Outlook, Teams), MS Projects and Google Sheets, Knowledge of QuickBooks.

Other relevant Skills: Time management

Organizational skills: able to manage digital items, such as emails, documents and data

Problem-solving

Communication

Active listening

Team management

Contact this candidate