Senior Project/Service Delivery Manager

PROFESSIONAL SUMMARY

Experienced technology Senior Project Manager with progressive experience completing full project life cycles for industry leading corporations including: Bank of America, Oracle Corporation and Merial Ltd. A results-driven change agent with strong interpersonal skills and the ability to manage the interdependencies of complex global and virtual business units. A highly motivated and trusted advisor that will assume responsibility over the completion of mission critical initiatives that require a solid and up-to-date technology and business background. Able to maximizes effort and minimize risks within a wide range of industries and corporate cultures. Successfully managed more than 30 highly visible projects with budgets ranging from $500K to $4MM. Successful engagement deliverables have included: Switched and Dedicated Network Deployments, Mainframe and Mid-Range Information Systems Installations, Full Software Development Life Cycle implementations, Customer Service delivery improvements, Visual Collaboration solutions, Risk Assessments and Mitigation, Operational Analysis and Business Requirements Documentation, Expertise in a variety of sectors including: Discrete and Process Manufacturing, Distribution, Telecommunications, Aerospace, Banking, Higher Education and Consumer Packaged Goods.

KEY BUSINESS COMPETENCIES

Project Management Leadership Project Lifecycle Collaborative Leadership

Strategic Project Planning and Management

Business and Technical Assessment

Process Improvement

Operations Management

Enterprise Wide Full SDLC Implementation

Business Requirements Analysis

Waterfall, Agile/Scrum Methodologies

Testing/QA/Rollout

Complex Problem Solving and Support

Project Financial and Budget Management

Project Scheduling

Cross Functional Supervision

Strategic Relationship Building

Team Building and Mentoring

Stakeholder and Client Relationship Management

Vendor Management

PROFESSIONAL EXPERIENCE

Urban Technologies, Decatur, GA Managing Principal 2017-Present

Urban Technologies is an independent consulting practice providing Professional Services and Technical Solutions including: Oracle E-Business Suite (EBS) Solutions, Telecommunications Networks and Infrastructure Deployment, Business Assessment; and has been a source for Best Practice training programs and materials for Project Management support personnel.

Project management methodology deployments, Business Intelligence (BI) management support, application support and industry consultation.

Recent projects engagements include: Client Service Advisor for a Health Care Service Administrator integrating a Customer Relationship Management (CRM) System with their legacy Call Center system; Development of a Strategic Technology Development Plan for a newly formed municipality; and Business Process Workflow development for a commercial manufacturer.

ITT Technical Institute - Atlanta, GA Adjunct Professor 2013-2016

ITT Technical Institute is a technology focused institution of higher education that is committed to offering quality undergraduate, graduate and continuing education degree programs.

Responsible for providing instructor led training to candidates completing the Bachelor of Science in Information Systems and Cyber Security (BSISC) Program

Courses include: Windows Security Administration, Network Communications Infrastructure, Linux Security Administration, Project Management, Risk Management, and Statistics

Technical Innovation, LLC, Norcross GA Senior Project Manager 2014-2015

Technical Innovation is a leading developer of visual collaboration solutions including unified communications and collaboration integration.

Managed customer projects as the single point of contact for the client

Responsible for the coordination, installation and satisfactory completion of each assigned project, on-time and under budget, resulting in long-term service maintenance relationships

Provided supervision and direction to the project implementation team

Reviewed materials and subcontractor requirements

Ordered and scheduled delivery of materials and services as needed for the successful execution of each project.

Bank of America Corporation, Sandy Springs, GA Technology Delivery Manager 2012-2013

Bank of America is one of the world's largest financial institutions.

Managed the Service Delivery Project Plan, along with the business and technical teams for the Image and Transaction Services Operation from Project Initiation through Solution Delivery

Led Daily Status Meetings. Maintained Issue/Incident Logs and Issue Resolution deep dive meetings required to manage the rolling deployment of the mission critical application on an IBM Xeon ES 430 Series Mainframe with 21 Consolidated servers, Transaction Manager and multiple database technologies

Utilized information management tools including: SharePoint, MS Project, MS Live Meeting, Clarity, Program/Project Portfolio (PPM) and others to maintain project communications, update project status, and compile project collateral documentation and deliverables

Successfully met project deadlines and managed $1.1 million annual budget, while producing high quality deliverables

Waters Management Group, Marietta, GA Project Manager/Senior Business Analyst 2010-2012

Consulting engagements include: Program/Project Management Services, PMO Support and Implementation Services and PMP Certification Review course delivery

Led the development and implementation of a Customer Relationship Management (CRM) solution designed to improve client relationships and strategic partnerships

Project leader responsible for initiating the comprehensive start-up of a diversification initiative focused on targeting industry leaders to identify business requirements and technology needs

Merial Limited, Duluth, GA Project Lead, Senior Analyst 2008-2009

Managed the full Software Development Life Cycle Project development effort for a major enhancement of Microsoft ASP.net, web based global product management portal along with the development of the associated COGNOS reports and Entity Relationship Diagrams

Provided production support, testing and maintenance for the Oracle EBS Release 11.5.10 System, along with Manugistics Demand Planning in support of their Business Process Transformation project (Upgrade to Oracle EBS release 12)

Implemented the In-Line Product Management (ILPM) Global Product Management Portal 3 months ahead of schedule and within the Project Budget

Clark Atlanta University, Atlanta, GA Project Manager – Technology Initiative 2005-2008

Clark Atlanta University is a private research university that offers undergraduate, graduate and professional, and non-degree certificate programs.

Led the implementation of the full Software Development Life Cycle (SDLC) for the SCT SunGard Banner Advancement System and integration with Oracle EBS Financial Applications

Developed Process Improvements for Donor Management

Increased Corporate Gift Matching Program income by 300%

Coordinated Special Projects for the University, including: the UNCF Campus Campaign, Scholarship Grants and Endowed Funding applications

ADDITIONAL RELEVANT EXPERIENCE

Hitachi Innovative Solutions Corporation, Solutions Principal, 1999-2001, Atlanta, GA

Oracle Corporation, Senior Consultant, 1997-1999, Atlanta, GA

AT&T, Data Network Account Executive, 1991-1996, Tucker, GA

Hewlett-Packard, Value Added Channels Engagement Manager, 1987-1991, Purchase, NY

EDUCATION AND CERTIFICATIONS

Bachelor of Science, Electronic Technology - The University of Akron. Selected for the Muelstein Scholarship and the Dean’s List

Project Management Professional (PMP) # 1385998, from the Project Management Institute

Previously Certified in Production and Inventory Management (CPIM) by the Association

for Operations Management (also known as APICS)

PROFESSIONAL TRAINING

Oracle E-Business Suite Applications (Manufacturing, Procurement, GL, AP, AR, System Administration)

Decker Method of Effective Communicating

Kepner-Tregoe Executive Problem Solving,

SAP R/3 Application Security Concepts

Project Management Tools include: MS Office, MS Project, EXCEL, VISIO, SharePoint,, LiveMeeting, Clarity, COGNOS, OBIEE, JIRA, Program/Project Portfolio(PPM), SQL, Crystal Reports

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