RUTH PAGLIUCA

adskpa@r.postjobfree.com 508-***-****

http://www.linkedin.com/in/ruthpagliuca

Effective and insightful professional Business Analyst and Project Manager with more than 10 years of experience in various industries. Experienced in communications, troubleshooting, analyzing, documenting and resolving business issues using Agile methods. TOOLS

JIRA, Confluence, Rally Software (Agile), Microsoft Project, Microsoft SharePoint, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Visio, Microsoft Access, CRM, ERP, HTML, SQL, Oracle OBIEE, Oracle RDBMS, Salesforce, Team Foundation Server (TFS), Enterprise applications

EDUCATION

M.S. Management of Projects and Programs, Brandeis University, Waltham, MA 2010 B.S. Computer Information Systems, Bentley University, Waltham, MA 1985 Rally Software Certified Scrum Product Owner (CSPO) 2014 PROFESSIONAL EXPERIENCE

Sr Project Manager/Business Analyst Sep 2021- present UNICEF USA, Remote in NY, NY

Works for the UNICEF USA PMO organization facilitating projects to improve and automate processes and systems. Acting as a liaison between the PMO, IT Operations, and Human Resources documenting requirements, priorities, and automating processes.

Document requirements for automation of a HR processing request system within the ADP system.

Lead project teams to analyze requirements and to create solutions for HR. Business Systems Implementation Specialist Mar 2017- Sep 2021 UMass Medical School (UMMS), Shrewsbury, MA

Worked for the MassHealth School-Based Medicaid Director facilitating projects that support schools and agencies to obtain Medicaid funding. Acting as a liaison between UMMS, IT, team, sponsors and clients, documenting requirements, meeting priorities and managing applications.

Documented requirements for issues and enhancements to multiple applications, reports, process changes, and data issues.

Provided project documentation and guidance to the project team members.

Conducted business, technical, and user requirement analysis and produce detailed document requirements.

Created UAT test plans and coordinate UAT testing based on acceptance criteria while documenting results and issues. Sr Project Manager Nov 2015-Jul 2016

Contracted to Iron Mountain Data Centers, Remote Based Remotely led cross-functional project teams on infrastructure projects to increase the efficiency of IMDC management and asset tracking.

● Drove cross-functional projects, created schedules, defined communications, identified risks, and measured progress.

● Worked with remote clients to define and document business requirements for software applications in remote data centers.

● Managed enhancements to ERP system through SCRUM teams, prioritization in sprints, and customer feedback. Senior Business Analyst Nov 2014-Jun 2015

Contracted to TJX Corporation, Marlborough, MA

As part of a TJX company-wide security project team, conducted a SOX audit and implemented new wireless security systems in North America.

● Worked with IT to review system applications, system and user access, and along with product owners, defined processes to meet a wide- scale TJX Privileged Access review and reduction.

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● Created business requirements and UAT test plan. Conducted UAT testing for a security wireless defense application used in all North American TJX stores.

Sr Project Manager May 2013-Aug 2014

Contracted to Conservation Services Group (CSG), Westborough, MA

Manager of a group of data analysts responsible for finance, report generation, intelligence analytics, and payroll.

Trained and managed a group of data analysts to transition on agile methods for issue reporting and tracking using Rally software.

Received CSPO certification from Rally Software and supported data analysts in agile processes. Sr Business Analyst Nov 2012-Mar 2013

Contracted to VCE, Marlborough, MA

● Interviewed field engineers and gathered requirements to create a knowledgebase to share information and best practices..

● Documented, escalated, and resolved technical and process issues discovered by field engineers. Sr IT Program Manager / Business Analyst Nov 2011-Apr 2012 Contracted to Boston Heart Diagnostics, Framingham MA

Worked with Marketing, Sales, and Service on a gap analysis to identify system needs to improve the customer experience.

Met with stakeholders and gathered requirements for web applications to enhance Marketing, Sales, and Service functions.

Documented requirements and managed projects developing heart heath web-based applications improving the customer experience of patients. Implemented upgrades to the CRM system.

EMC Corporation, Hopkinton MA Apr 2010-Aug 2011

Senior IT Project Manager

Led an agile cross-functional project team to develop EMC Sales web-based Business Intelligence applications.

● Identified customers that exceeded software licenses providing cross-sell and up-sell opportunities

● Wrote business requirements and all project documentation. Managed communications with project sponsor and team.

● Developed a (BI) Oracle OBIEE web application on schedule and within budget for EMC Sales.

● Hired and managed 10 onshore and offshore (India) program team members through weekly team meetings and scheduling. EMC Corporation, Hopkinton MA Jan 2001-Nov 2008

Principal Program Manager Technical

Initiated and managed projects involving EMC Customer Support, QA and Engineering product groups to improve the customer experience.

● Created and implemented a quarterly phone survey process on product documentation. Championed awareness and utilization of customer feedback to improve the customer experience. Increased customer satisfaction with product documentation by 30% over 3 years.

● Define change management process for software product groups to populate the customer knowledge base. Create process to filter and export product issues from 15 bug-tracking applications and streamline into a web-based knowledge base for customer self-support.

● Managed the presentation content and delivery for EMC World Convention. Provided demos of products. Gathered input from customers during EMC World Convention and provided feedback to Customer Service and Marketing groups. VOLUNTEER EXPERIENCE

Hopkinton Parent Teacher Association (HPTA), Hopkinton MA May 2009-Jun 2013 Program Manager

● Organized and led project team of volunteers to raise donations of more than $100,000 in 8 months and to build an outdoor classroom.

● Led project team of volunteers to automate the HPTA web site with credit card payment and class registration SAAS. Managed rollout.

● Promoted to HMS Vice President of HPTA, two-year term, to create HPTA-funded school programs with a $28K budget.

● PMP Preparation and Lean Six Sigma Green Belt Certification 2013

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