Customer Service Administrative Assistant
Resume:
CELESTE VAN
WYK
Second year Law student
E: *********@*****.***
P: 082-***-****
SKILLS
Process optimization
Spreadsheet management
Administrative
Sorting and labeling
Documentation and reporting
Customer and client relations
Time management
MS Office
Research
PROFILE
I am a confident and diligent 22 year old. I am fully computer literate. I completed my national senior certificate in 2018. In 2019 I started my first year of studying, Llb, due to Covid-19 circumstances I stopped in 2020. I am currently completing my studies through UNISA. I am a organized and resolute Labour Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Initiative-taking work ethic to perform effectively in independent or team environments.
EDUCATION
National Senior Certificate Hoërskool Benvorster, Tzaneen Jan 2014 - Nov 2018
Afrikaans home language, English first additional language, Math literacy, Live orientation, Business studies, Economics, Visual art, Bachelor of Law University of South Africa, Tzaneen Jan 2021
Completed modules:
AFL1501- Language Through An African Lens
CMY1501- Introduction to Criminology
HFL1501- Historical Foundations of South African Law ILW1501- Introduction to Law
IRM1501- Introduction to Research Methodology
PLS1502- Introduction to African Philosophy
PVL1501- Law of Persons
SCL1501- Skills Course for Law Students
IOS2601 - Interpretation of Statutes
MRL2601 - Entrepreneurial Law
PVL2601 - Family Law
EXPERIENCE
Labour Assistant Thomas & Swanepoel Inc, Tzaneen Jun 2022
Exceeded goals through effective task prioritization and great work ethic. Participated in team-building activities to enhance working relationships. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used coordination and planning skills to achieve results according to schedule.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved problems, improved operations and provided exceptional service. Increased customer satisfaction by resolving issues. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Completed research, compiled data and assisted in timely reporting. Took meeting notes and compiled paperwork to support department. Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients. Explained available courses of action and possible repercussions of cases to clients.
Communicated with clients and collected information to research cases and prepare settlement offers.
Oversaw average of 50 cases each month.
Administrative Assistant Bilitruss roofing specialist, Tzaneen Nov 2020 - Feb 2022
Restocked supplies and submitted purchase orders to maintain stock levels. Executed record filing system to improve document organization and management.
Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Edited documents to improve accuracy of language, flow and readability. Offered technical support and troubleshot issues to enhance office productivity.
Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed relational database to store information for reference, reporting and analysis.
Waitress Café villa, Haenerstburg
Mar 2018 - Jan 2020
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Greeted new customers, discussed specials and took drink orders. Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Use cash registers and credit card machines to cash out customers. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Volunteer SAVF, Tzaneen
Jan 2014 - May 2018
Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
Volunteered with groups and organizations to help make measurable differences for program recipients.
Organized and managed events and projects as part of community support services.
Assisted program manager with planning and fundraising responsibilities. Assisted with special events or programs.
Supported staff with clerical work and other office tasks. Supported program leaders with administrative support duties. REFERENCES
Veronica
Thomas & Swanepoel Inc
Charmain Olivier
Cafe Villa
Tania Richter
Bilitruss roofing specialist
COURSES
Microsoft Digital Literacy Microsoft
Jun 2020 - Jul 2020
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