Customer Service Charleston

Brooke W. Schoen

**** ******* ***** *****: 681-***-****

Hurricane, WV 25526 Email: *************@*****.***

Professional Experience

Walker Chevrolet, Nitro, WV

BDC Agent, July 2017 – January 2018

•Cold calls to past and prospective customers

•Follow-up with previous customers on special occasions

•Nurture enriching relationships to build clientele for life

•Request Surveys

Hurricane Chevrolet, Hurricane, WV

Internet Manager and Sales Specialist, August 2014 – May 2016

•Responsible for all leads generated online

•Supported on-line customers through the e-sales office

•Cold calls to past and prospective customers

•Learned to overcome objectives and thrive within sales situations

•Set sales appointments

•Provided customer service through the sales process

Premier Chevrolet Buick GMC, Morgantown, WV BDC Manager, November 2013 – June 2014

•Developed the BDC role

•Cold calls to past and prospective customers

•Provided service appointment reminders

•Followed up with buyers to ensure successful referral business

The Summit, Christiansburg, VA

Lead Server, Jan 2010 – Oct 2013

•Managed employees scheduled

•Oversaw large party service

•Assisted with food preparation

Chophouse, Charleston, WV

Server, Aug 2007 - Oct 2008

Marriott, Charleston, WV

Housekeeping Manager, Oct 2006 – Aug 2007

Homewood Suites, Syracuse, NY

F&B Manager, Oct 2005– Oct 2006

•Managed employees scheduled

•Planned events – conferences, meetings, parties

•Oversaw F&B orders

Education

West Virginia University, Morgantown, WV

B.A of Arts – May 2004

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