Customer Service Sales Manager

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S T O R E M A N A G E R

*****************@*****.*** Rue66 Hedzranawoe, Lome, bp60397 lome, Togo +228-******** Profile

Seasoned, results-producing Business Owner with extensive experience leading profit-generating operations through innovative merchandising, pricing and discounting, and focus on continuous product turnover. Effective leader skilled in developing highly productive, sales-driven teams by implementing customer-focused training and sales programs. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business. Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability

Employment History

Business Owner, Paradise on Earth

January 2013 — Present

• Managed a successful Retail clothes store environment and a staff while increasing employee retention by 20%.

• Collaborated with sales manager to promote sales targets among staff.

• Created and administered semi-annual performance reviews

• Maintained organized statistical and financial records. •

• Ensured compliance with all health and safety regulations. •

• Achieved increased financial performance.

• Managing full Brand independently.

• Ensure that the store holds stock according to our customers needs by regular feedback to the store manage

Store Manager, Economy Association

January 2007 — December 2012

• Worked to ensure a positive and hassle-free customer experience.

• Identified and maximized sales opportunities, and increased customer retention rates.

• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.

• Brought forth excellent customer service skills and a commitment to customer satisfaction.

• Maintained up-to-date knowledge of all retail promotions.

• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

• I was trained to run and manage, finance and human resources, understand the elements of running a business under the supervision of my boss Education

High School Diploma, Government day secondary school (G.D.S.S) Bajoga May 1999 — May 2004

Skills

Ability to Multitask

Communication Skills

Visual Merchandising

Customer Service

Project Management

Ability to Work in a Team

Conflict Resolution

Interpersonal Leadership

Payroll & Scheduling

Time Management

Languages

English

Hausa

Igbo

French

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