JESSICA M. MORENO

Lorain, OH *****

440-***-****

adskl3@r.postjobfree.com /

https://www.linkedin.com/in/jessica-moreno-7b0ab791/

SUMMARY OF QUALIFICATIONS

Highly proficient in Microsoft Access, Excel, Outlook, PowerPoint, and Word

Acknowledged for performing clerical duties in an effective, time efficient manner

Demonstrated ability to maintain a professional, ethical, and comfortable work environment

Exceptional ability to deal effectively with a variety of personalities, anticipating the needs and reactions of others

Proven to be capable of easily grasping and implementing new ideas, processes, methods, and technologies

Commended for managing time and multiple responsibilities in pursuit of excellence

5+ years’ customer service experience in diverse industries

Ability to type 55 wpm and Proficient in 10-Key Typing

Very experienced with order processing, order verifications, daily logs/reports, internet searches, inventory, executive administrative functions, tech support, and clearly communicating via e-mail, telephone, and chat with customers, manufacturers, and individuals at all levels

EDUCATION

Associate Degree of Applied Business (Administrative Office Information Systems), LCCC Network Communications Technology Certificate of Completion, Lorain County JVS

High School Diploma, Marion L. Steele

PROFESSIONAL EXPERIENCE

Book With Me Travel Agency – Lorain, Ohio

Owner and Certified Travel Agent (January 2021 – Current)

Quote and book customer’s travel needs

Gather leads and new customers

NAE/NWAN (National Automotive Experts) – Strongsville, Ohio

Cancellations Processor (November 2019 – December 2020)

Processes incoming cancellations and attaches to customer’s agreement.

Receives and responds to incoming cancellation inquires via phone, email, and fax.

Inputs cancellation notes into online system (OAMS).

Relays information and handles upset customers in a professional and polite manner.

Documents calls under the customer’s agreement.

Review incoming cancellations against terms of the agreement.

Provides excellent customer service.

Scans confidential documents and files them.

Maintains and tracks updates on time sensitive material.

Five Star Valet – Solon, Ohio

Executive Coordinator (January 1, 2016 – October 30,2020)

Coordinate and assist in scheduling clients’ and customers’ private events.

Implemented a new, more efficient filing system.

Manage inventory at all our locations.

Manage and educate employees to utilize our inventory properly.

Meeting with clients to discuss any issues, changes, and upcoming events.

Plan travel, hotel, car rental, and meetings for CEO.

Alacriant Manufacturing Outcomes – Streetsboro, Ohio

Customer Service Representative (December 2017 – May 2019)

Assist with and enter customer’s current order demands.

Answering customer’s questions concerning current orders and shipments.

Attends a daily morning meeting alerting us to any problem orders.

Assists the Engineering Department with the quoting and estimating process.

Keep a Daily Log of new, current, & past due quotes.

Deliver the finalized quote pricing to customers.

Attend a daily meeting to update engineering on progress of quotes.

Bass Security – Bedford Heights, Ohio

Customer Service Associate - 2 (October 2016 – June 2017)

Answer inbound calls and transferring to the correct team members

Accepting, processing, and completing customer’s security orders

Assisting Project Coordinators on special project assignments

Dispatching technicians to various locations

Processing and checking customer and technician’s invoices

Following up and requesting paperwork from technicians

Chief Wireless Officer / CWO Global – Beachwood, Ohio

Account Executive (November 2013 – September 2016)

Prepared monthly memos, reports, and other correspondence for the CEO and individual clients

Daily interactions via phone and email dealing with client questions and requests

Accountable for the provision of an efficient and effective reception service when needed.

Receiving and dispersing mail, packages, and all other equipment delivered to our office

Created, implemented, and maintained a well-organized filing system

Performed general office duties such as ordering office supplies, management systems, and maintain accurate, confidential client records

Taking clear and accurate dictation from meetings, conference calls, and CEO

Offered dependable secretarial support to executive personnel, sustaining confidentiality

PNC Bank – Elyria, Ohio

Teller (January 2013 – November 2013)

Responsible for handing large sums of money daily

Required to meet numerous quarterly goals

Daily interaction with personal and business clients

Creating and presenting new information to fellow co-workers

Student at Lorain County Community College – August 2012 – May 2013

Flextronics – Westlake, Ohio

Technical Support Representative, Serving Verizon Wireless (February 2006-August 2012)

Accountable for hands-on technical assistance in the software and hardware equipment division, duties include answering customer queries, problem solving and providing detailed information on latest products as well as troubleshooting services

Work with new customers in the development of new accounts and the implementation of new systems, solutions and procedures

Territorial duties include proficient time and territory management to attain the highest dollar volume as well as coordinating and participating in service and instruction of the end user

Assisting manager by tracking daily numbers and distributing to our team.

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