Customer Service Safety Supervisor

ALEXANDRA MARTINEZ

Palatine, IL ********************@*****.*** 224-***-****

Professional Summary

Ambitious, dependable and passionate about personal and organization growth with 5 years of management experience. Recognized for the ability to handle multiple responsibilities and to maintain a calm demeanor in a fast-paced work environment. Employed by a globally recognized and multi billionaire delivery service company. Time after time demonstrates the ability to complete tasks and high demands accurately despite interruptions.

Education

National Louis University Wheeling, IL

Associates of Arts in Business Administration

Skills

• Customer Focus

• Excelling leadership skills

• Leadership Development

• Strong written and oral communication skills

• Proficient with Microsoft Office & Excel

• Bilingual- Fluent in Spanish and English

• Self sufficient

• Active listing skills

• Strong problem-solving skills

• Outstanding people development

• Diplomatic skills

• Code switching abilities

• Inclusion & Diversity

Professional Experience

United Parcel Service (UPS) Palatine/Northbrook, IL Employment Specialist 3/2021 – current

o Responsible for employment and hiring needs for two separate buildings both with multiple small package operations

o Expected to report, confirm and validate hiring plans with the over 15 hiring manager on daily & weekly basis

o Provide support to external partner for the execution of the external hiring plans o Responsible for meeting compliance with local regulations and state laws o Performs pre-boarding/onboarding activities and programs (e.g., I-9, validate background checks, coordinates scheduling, support biometrics and fingerprinting, etc.)Utilize programs to ensure the seamless integration of candidates into the workforce o Expected to identify onboarding inefficiencies and provide insight and recommendations for improving processes

o Responsible for completing documentation of new hires throughout the onboarding process and handle confidential information

o Responsible for managing the internal bid processes to include the internal vs. external hiring ratio and preparing internal candidates per compliance guidelines o Posts, collects, and audits bid list, ensures accurate hiring ratio, performs Driver Qualification Files

(DQF; e.g., licensing, background check, schedules road test, drug screening for Feeder drivers, etc.). United Parcel Service (UPS) Palatine,IL/Northbrook, IL/ Addison, IL Human Resources Supervisor 2/2020 – 3/2021

o Part of the biggest human capital transformation in UPS o High level responsibilities include management of employee concerns, complaints & investigations

o Focused on delivering resolutions in a timely manner and meeting SLAs o Responsible for inquiry management

o Implementation of local services & programs to reduce employee turnover o Responsible for talent acquisition, onboarding / off boarding activities & on site learning facilitation

o Participated and consulted Management personal regarding company violations, training development and disciplinary action

o Consulted business leaders and employees with regards to exit interviews, performance / calibration related conversations

o Ensure effective communications between Geo Services H.R. and Operations o Communicate enterprise-wide policy decisions including posting of physical notices at UPS locations

o Responsibilities include interviewing, recruiting and outsourcing for all open positions as well as assisting candidate with application process o Expected to create hiring plans in advance taking in consideration expected turnover rate and current staffing

o Expected to assist management team on daily basis with any questions, concerns and comments

o Expected to work with labor and union ensure all agreements are being rightfully honored o Served as assistance with investigations

o Responsible for internal auditing and ensuring all new hires get proper training o Addressing questions and concerns brought up by employees on daily basis o Cooperated with various office duties

United Parcel Service (UPS) Palatine & Northbrook, IL Safety Supervisor (Feeder Dep.)

2/23/2019-1/31/2020

o Corrected at risk behaviors on daily basis

o Expected to advocate health and safety to the workgroup through daily presentations o Responsible for supervising two health and safety committees in two separate buildings and ensuring that daily safety prevention activities were conducted o Constantly serving as internal auditor and ensuring that both management and hourly employees are complying with safety training and regulations o Expected on daily basis to fill out, oversee and edit all safety related documents such as injury/accident reports

o Identified trends and key methods that led to accidents/injuries o Aided with all annual and external audits to ensure that all safety regulations were met o Required to conduct regular office duties such as answering daily emails and phone calls, as well as filing and organizing confidential documents

o Expected to work alongside operations/warehouse to ensure all safety procedures were being translated and met all throughout the building

o Dealt personally with all safety concerns to ensure that proper resolutions were made o Assisted with yard control and management during congested periods United Parcel Service (UPS) Palatine, IL

Follow-up Supervisor in Operations

12/1/18-2/22/2019

o Trained and assisted 25+ supervisors to ensure all their employees had and were receiving proper training

o Supervised up to 20 + employees in one workday as well as being responsible for essential paperwork with each employee

o Expected to assist operation supervisors with their at-risk employees o Expected to correct and oversee all training documentation provided by the training department o Audited and ensured that employees/ supervisors were complying with all initial training documentation

o Required to instruct employees in a fast and ultra-demanding environment with the challenge of constantly having to adjust to altering conditions o Ensured efficiency with each employee and enforcing safety and productivity o Advocated on daily basis safety and safe work method usage United Parcel Service (UPS) Palatine, IL

Training Supervisor in Operations

10/20/17–12/1/18

o Assisted 14 operational supervisors on regular basis to ensure all areas were running without difficulty

o Coached and encouraged workgroup on floor duties o Worked one on one on weekly basis with a new hire and responsible for training employees on all job methods

o Expected to articulate and excel with communication skills o Hold accountable for employee’s productivity

o Mastering the art of retention was a vital skill in such a physically demanding job o Fast paced environment and at-risk behaviors are every common which requires constant correction

o Hold employees accountable in order to prevent any possible injuries o Corrected at risk behaviors on daily basis

o Expected to advocate health and safety to the workgroup through daily presentations

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