Customer Service, Account Officer

ALBERTA AKUETTEH

PERSONAL INFORMATION

Age: **years Nationality: Ghanaian

Religion: Christianity Marital status: Married

Number of Children: Two Children Contact Number: 054*******/020*******

E-mail: *********@*****.***

PROFILE

Ability to think critically and creatively

Proficient in developing relationship with customers

Have the ability and self-confidence to adapt to changes

Curious and always desire to learn.

Committed to work, results oriented, respect for diversity and a drive for results

Strong rapport- building skills

Hardworking, goal- oriented, highly competent and team player.

CAREER OBJECTIVE

To find a challenging position to meet my competencies, capabilities, skills, education and experience.

EDUCATIONAL BACKGROUND

SCHOOL/COLLEGE/TERTIARY ATTENDED

DATES

CERTIFICATE OBTAINED

FROM

TO

University Of Education,

Winneba

2005

2009

Social Studies & Economics

BED. Social Studies

Mfantsiman Secondary School,

Cape-Coast

2001

2004

Senior Secondary School Examination Certificate

WORK EXPERIENCE

Presiding Officer

Electoral Commission of Ghana December 2020

Presiding Officer

Electoral Commission of Ghana December 2019

Exhibition Officer

Electoral Commission of Ghana September 2019

Officer – In- Charge

GN Bank, Anyaa Branch Aug 2018- Aug 2019

Winning new customers and handling customers complaints

Unlock and release of cash to cashiers.

Approval of tellers vouchers.

Approval of New Accounts, scanned pictures.

Preparation of reports (Daily cash and monthly profit & loss)

Cross check of cashiers works at the end of the day.

Locking of cash in vault and any essential document in safe room.

General administrative banking, promotions and enquiries.

Operations Officer

GN Bank, Dome Branch Sept 2016-Aug 2018

Preparation of reports (Daily cash and monthly profit & loss)

Unlock and release of cash to cashiers.

Call over to reconcile the previous day’s transaction and ensure it is accurate.

Approval of tellers vouchers.

Approval of New Accounts, scanned pictures.

Winning new customers and handling customers’ complaints

Cross check of cashiers works at the end of the day.

Locking of cash in vault and any essential document in safe room.

General administrative banking, promotions and enquiries.

Central Account Officer

GN Bank, Dome Branch May 2014- Sept 2016

Responsible for daily entries-all vouchers for the day are posted into the system.

Assist in call over to reconcile the day’s manual General Ledger to the Banking system

and ensure accuracy and completeness: also, to ensure that all differences are

investigated into and the necessary corrective action taken.

Ensure prompt payment of all approved request for payment.

Maintains sundry creditors and debtor’s subsidiary ledger making sure that the control

account for the subsidiary account reconciles with the balance in the General Ledger.

Prepares and submit monthly reconciled schedules to manager highlighting long

outstanding issues which should require immediate attention.

Customer Service Officer,

GN Bank, Dome Branch Mar 2012- May 2014

Manages the front office of the bank including telephone duties

Markets/promotes bank products and services through interviewing customers to

obtain information and explain available financial services such as savings, current

accounts and fixed deposits

Inputs account information from customers on record card and input into computer

Attends to customers’ queries, investigate and corrects errors, prints statements,

follows up on customers and establish customer records.

Customer Care and Client Service

Mobile Bankers Coordinator

GN Bank, Dome Branch Sept 2011- Mar 2012

Responsible for monitoring and managing field cashiers.

Accompanying field cashiers on customer visits and conducting independent customer

visits to verify customer balances.

Manages and oversees account opening process and ensures that daily deposits are

submitted by field cashiers.

Responsible for coaching and training field cashiers.

GHANA COMMERCIAL BANK July 2009 –Feb 2011

Customer Service (National Service)

Main duties

Account opening and closure (knowing your customer)

Cheque deposit and immediate credit.

Requisition and issue of ATM cards, savings cards and cheque books.

Face to face interaction with customer and handling customers complaints

Scanning and linking of customers pictures and signatories.

Updating signatories, pictures and others.

Winning new customers and solving customers problems.

Receiving of deposit and paying out to customers.

LABONE SENIOR HIGH SCHOOL 2008 - 2009

Internship

Main duties

Acquired new strategies that helped to offer a reality of experience to stimulate

Self-activity among students.

Studied the effective handling of documents in office administration.

Insight about various documents used in inventory management.

Also studied the effective managing of students with exceptional cases.

CERTIFICATIONS

Certificate of Achievement in Internet and Computing Core (IC3) June 2004

National service scheme certificate 2010 - 2011

SKILLS

Proficient in Microsoft Office; Word, PowerPoint, Excel

E-mail and Internet Research

REFERENCES

Mrs. Winifred Amo-Mensah

Manager

UMB

Mob: 024-*******

Mrs. Jacqueline Osabutey

Auditor

Ghana Audit Service

Mob: 024-*******

Curriculum Vitae

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