Support Specialist Customer Service
Resume:
Vandana Bisht
Quick learner, Adventurous, Enthusiastic
***************@*****.***
House #68/36,ajappurkala
dehradun,248001
EXPERIENCE
Dermaquest, Delhi
Client Relationship manager (Professional
beauty products)
Oct 2019- till date
Duties & Responsibilities
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
Develop, implement, and maintain quality assurance protocols
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
Actively pursue strategic and operational objective
Build relationships with key employees among customers
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g accounts, admin, developers senior management) to address customers’ needs Monitoring self-performance at all times while also contributing to the team performance
keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale
BAMKO India Private Limited, EC Road, Kailash tower, Dehradun- Sr. Operations Coordinator
From March 2019 –Oct 2019
Duties & Responsibilities
SKILLS
MS Word, MS Excel, MS Power Point,
MS Outlook.
Experience in Development of Analog
and Digital circuits.
Have strong analytical, problem
solving and decision making skills.
Excellent team leading skills.
Operations and client Relationship
Business Development Management
LMS management
AWARDS
First Prize – Uttaranchal
Olympic sub junior .all athletics
meet at national level.
District champion of athletics,
2003.
Active volunteer of read India
Campaign, 2007.
Two time national player in
athletics.
Overall champion of institution
level games and cultural meet,
2010, 2011.
Best performer of NSS camp,
2011.
Miss Electronics, 2012.
Sports head of UTU, 2014-15.
certification of DIGITAL
Marketing and CMS management
.LANGUAGES
Order processing, Deck Creation, interacting with US vendor.
Process orders through our CRM (NETSUITE/CORE).
Creating power point presentations for our sales team in US Accepting and processing Orders.
Coordinating with Sales Reps/Account Managers in US.
Reaching out to Clients for additional details and In-Hands date confirmation.
Reaching out to Vendors for confirmation/negotiation. English, Hindi
Getting mockups/arts prepared by the Arts Team.
Getting pre-production samples prepared.
Periodically confirming the status of production with the vendor Ensuring the production and shipping done on time.
Calculating shipping estimates and coordinating delivery of product at correct address.
Managing damage control, if the situation arises.
Coordinating with Accounting Team for ensuring vendor payments are made and proper closer of the Order.
Tech Trust IT Services, Rajpur Road, Dehradun —Technical sales support specialist (Team Leader)
From sept 2016- Feb 2019
Duties & Responsibilities
Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
Provide data and guides to help the sales team.
Suggest sales process improvements.
Develop and monitor performance indicators.
Manage sales tracking tools and report on important information.
Keep record of sales trends.
Liaise with account managers to develop specific sales strategies.
Stay up-to-date with new product and feature launches and ensure sales team is on board.
Review pending orders and specific customer requests to ensure excellent customer service and customer experience.
Managed customer escalations which ultimately resulted in favorable customer satisfaction ratings
Governed master schedule of team members to ensure alignment with operational and overall budget demands.
Institute of Advanced Robotics, India (IAR), Dehradun, Uttarakhand, India
—Sales Engineer
From 1st July 2015- September 2016
Duties & Responsibilities
Searching for new clients who could benefit from our products.
Travelling to visit potential clients.
Establishing new, and maintaining existing, relationships with customers.
Managing and interpreting client’s requirements.
Negotiating and closing sales deal.
Recording and maintaining client contact data.
Making technical presentations and demonstrating how a product will meet client needs.
Providing pre-sales technical assistance and product education.
Providing training and producing support material for the sales team.
Follow up with clients (Skype and email).
Managing projects (academic and professional projects). EDUCATION
R.R. Group of Institutions (AKTU), Lucknow, India
MBA in (marketing and sales) Pursuing 2
year program 2020-2022
Women’s Institute of Technology, Dehradun, India - B.tech in Electronics and Communication engineering
3 years program 2012-2015
Govt. Girls Polytechnic, Dehradun, India - Diploma in Electronics engineering
3 years program 2009-2012
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