Data Entry Customer Service
Resume:
Melissa Pickel
Decatur, IL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Firstsource Solutions - Colorado Springs, CO
September 2021 to March 2022
CSR1
• Managed Patients Accounts
• Greeted Providers
• Resolved Patient issues for Providers.
• Worked in the inbound call center
Responded to inquiries for Eligibility and Claims. UNEMPLOYED DUE TO PANDEMIC
Collected unemployment - Decatur, IL
March 2020 to September 2021
Covid-19 Pandemic
Receptionist/Office Assistant
Dr Rohidas Patil
2015 to 2019
Answer phones
Collect money
Place patients in rooms
File
Charting
Call order into pharmacy
Insurance problems
Billing
Records
In-Patient St. Mary's Billing and paperwork
Assembly Technician
Lincoln Diagnostics - Decatur, IL
2012 to 2014
Allergy testing facility
Assembly line
Production of needles and damaged
Packaging and shipping
Pharmacy Technician
Kroger Stores - Decatur, IL
2010 to 2012
Data entry
Insurance
Counting and filling meds
Inventory
Compounds
Filing
Answering phones
Running cash register
Helping customers
Helping with Otc products
Pharmacy Technician
Enloe Drugs - Decatur, IL
2007 to 2010
Filling meds
Inventory
Bubble packaging
Education
High school diploma
Eisenhower High School
Skills
• Customer Service (10+ years)
• Front Desk
• Quickbooks
• Pharmacy Tech Experience (10+ years)
• Compounding Medications
• Medical Office Experience
• Medical Records
• Typing
• Insurance Verification
• Hospital Experience
• Medical Scheduling
• Medical Billing
• Medical Terminology
• Accounting
• Order Entry
• Phone Etiquette
• Medical Receptionist
• Microsoft Outlook
• HIPAA
• ICD-9
• Data Entry
• ICD-10
• Transcription
• Medical scribe (Less than 1 year)
• Live chat
• Documentation review
• Microsoft Powerpoint
• Windows
• Sales
• Debits & credits
• Time management
• Communication skills
Certifications and Licenses
Pharmacy Technician
March 2007 to Present
Medical Scribe
November 2021 to Present
CERTIFICATED In Medical Scribing
Pharmacy Technician License
Assessments
Retail customer service — Proficient
March 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Here is the results to My Workplace Insight Report: https://n3dfbxxw.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.ondemandassessment.com
%2Fworkplace-insights%2FUEqplnmcZkmBUltgl95KTQ%2Fm0UkT9lDDz0bVce
%257E3wKefg/2/01000181ff03473c-61f89bf8-904c-47f1-919f-da53645b7502-000000/ Qm8Pzo2c7_a6eibLJr9HKnfLkzc=278
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