Customer Service Representative
Resume:
Work History
Client Service
Representative
Tareq
Bawwab
Contact
Address
Mississauga, ON, L5A 3N5
Phone
*.******@*******.***
Skills
Excellent client support skills
Clear and efficient
documentation and
reporting
Quality assurance
Customer Relationship
Management
Excellent at complaint
resolution
Effective communication
and writing skills
Knowledgeable, honest and dedicated customer care specialist with extensive customer service skills with ability to make sales. Solid team player with a positive attitude and an excellent ability to establish rapport with clients. Self motivated to address client's needs and to enhance overall company success. Effective communicator with excellent communication and writing skills utilized to deliver customer satisfaction at its finest.
Customer Service Representative
AGM Renovations, Vaughan, Ontario
Provided primary customer support to internal and
external customers.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service
complaints.
Responded to customer requests for products,
services and company information.
Updated account information to maintain customer
records.
Recorded account information to open new
customer accounts.
Offered advice and assistance to customers, paying attention to special needs or wants.
2022-03 -
Current
Customer Care Specialist
Office Move Pro, Mississauga, ON
Responded to customer inquiries in person, via
phone and email platforms.
Interacted with clients with regards to relocation needs addressing concerns and answering any
inquiries.
Helped clients every day with positive attitude and focus on customer satisfaction.
Maximized customer satisfaction by organizing
relocations and deliveries.
Defused customer concerns with exceptional
2016-04 -
2021-08
Education
conflict and problem resolution skills.
Requested escalation for unresolved issues.
Private Academic Tutor
Self-Employed Private Tutor, Mississauga, ON
Planned lessons for allotted time to strengthen weak subjects and build skills.
Collaborated with students to complete homework
assignments, identify lagging skills and correct
weaknesses.
Prepared lesson plans to meet goals identified in
students' individualized study plans.
Provided homework assistance using specific
curriculum and materials.
Met with students and discussed educational goals
and expectations.
2013-06 -
2016-04
High School Diploma
Father Michael Goetz Secondary School - Mississauga, ON
2003-09 -
2007-06
Bachelor of Arts: History And Political
Science
University of Toronto At Mississauga - Mississauga, ON 2007-09 -
2013-06
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