Sales Associate Collection Manager

Brian Lee

Customer Service/Sales

Phoenix, AZ

***.******@*****.*** - 602-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Uber

Ride Share Driver

Nov 2017 to Present

Customer Engagement Representative

Progressive Leasing - Phoenix, AZ - May 2016 to Oct 2017

Will use the provided systems to call and email potential B2B customers for the purpose of establishing the need for products and services through fact finding, active listening, and solution selling. The end goal is to obtain interest from decision makers and agreement in an in person meeting from a sales representative in their region.

Meet lead gen quotas and revenue targets, and provide a superior customer experience.

Analyse customer needs with limited customer engagement.

Utilize all product knowledge and documentation to provide customers with product recommendations appropriate for their needs.

Generate incremental revenue for client partners.

Cultivate initial sales relationships that meet the requirements set by the client

Sales Associate

National Debt Relief - New York, NY - January 2015 to May 2016

Counselor 2 / MHA Specialist

Money Management International - Phoenix, AZ - February 2010 to May 2014

Primary Responsibilities:

Responsible for assessing the client's escalated mortgage related situation through one-on-one inbound telephone calls as it pertains to the Making Homes Affordable (MHA) Program.

Provides personal attention to each client in a professional and caring manner while maintaining monthly performance goals.

Operate within the established guidelines of MMI, HPF, Fannie Mae and the U.S. Treasury Department to assure that clients are provided with the appropriate solution to meet their unique needs.

Responsible for client follow up.

Act as a liaison via conference calls with the homeowner and lender to obtain information that will offer resolution for the client related to the MHA Program.

Develop individually tailored recommendations based on Making Homes Affordable Program in order to assist clients in appropriately managing their housing situation.

Refer callers to Housing Counselling when necessary.

Provide specialized services for clients under various grants, agreements and programs entered into by MMI, is consistent with all established program, agreement or grantor guidelines.

Provide clients with appropriate referrals to other assistance organizations, when needed.

Report detailed and accurate information to lenders, MMI's partners and government agencies.

Maintain expert knowledge of the MHA program, its supplemental directives, qualifying criteria and formsand processes.

Responsible for re-counseling clients, when needed.

Provides clients with appropriate referrals to other assistance organizations, when needed.

Meets position objectives as defined by management.

Acquires and maintains all necessary professional certifications.

Sales/ Credit Repair

Consumer Information Bureau - Fort Lauderdale, FL - February 2010 to January 2014

Primary responsibilities included assisting consumers with errors

& or identity theft issues. Inform consumers with the steps to removing their incorrect information from their credit reports using the Fair Credit Reporting Act.

Debt Negotiator and Credit Counselor

Aggressive Marketing, LLC - Fort Lauderdale, FL - February 2007 to January 2008

20K/Annually

• Primary responsibilities included negotiating credit card settlements and arranging appropriate credit counselling programs with debtors.

Team Leaders, and other Counselor Staff

Credit Card Management - Davie, FL - 2007 to January 2007

Collection Supervisor, $32K Annually

Assisted Collectors during their Orientation period, by monitoring phone calls, answering questions, and handling difficult calls. Taught how to probe third parties through direct/indirect skip tracing techniques. Focused on professional finesse and psychology of collections during Q&A Training sessions.

Review all collection call files and performance reports, and various client collection reports (production, delinquency) with Collection Manager.

Monitored collectors for the assurance of the integrity of FDCPA rules and laws being strictly adhered to another company policies being followed by 30 - 40 Collectors under my direct supervision.

EDUCATION

Business Administration

Montclair State University

March 1985

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