Sales Associate Customer Service

Juli Arnold ********@*****.***

224-***-****

Antioch, IL

Innovative and experienced professional committed to excellence. Experience

Founder – Consultant

Accolades Consulting Group

April 2012 - Current

Freelance consulting specializing in working with small businesses, retailers, and artisans.

• Developed and launch multiple web stores

• Social media management and content creation

• Successfully developed and executed national consumer voting campaign, earning client title of #1 Vendor of Renaissances Faires four years in a row, setting record for first vendor to hold title for three consecutive years.

• Doubled show participation increasing annual sales by 175% for a traveling merchant. Shoppe Manager

Mockingbird Studio – Bristol Renaissance faire

• Summers 2017 and 2018

• Product display, sales, inventory, and production assistance

• Customer service, cash handling, and shoppe maintenance

• Employee schedule and payroll

Sales Associate

Arte of the Book – Bristol Renaissance Faire

Summer 2016

• Sales, customer service, customer education, and cash handling. Sales Associate

Wondrous Works in Wood - Bristol Renaissance Faire June 2007 - September 2015

• Sales, product display, shoppe maintenance, customer service, and cash handling. Marketing Coordinator

Marketing Forecytes, Inc

November 2008 - February 2012

• Managed corporate marketing and communications functions, overseeing a $2.3M budget and 8-member international team.

• Collaborated with HQ in Germany and the other global coordinators to develop a unified global corporate presence.

• Directed brand management, PR, media relations, corporate positioning, product launches, advertising, sales collateral and tradeshow marketing in North America and Australia.

• CRM strategy development and execution.

Marketing and Business Consultant

Self-Employed

November 2005 - September 2008

• Market and consumer research, analysis, and reporting

• Marketing plan development and implementation

• Social media presence establishment and maintenance

• Brand creation and development

• Event coordination and promotions

• Technical, business, procedural, ISO, content, and creative writing

• Business and Marketing budget creation

Assignments have included

• Grainger

• Residential Homes of America

• Chippewa Renaissance Faire

• Wondrous Works in Wood

• Ogre’s Den

• Pickus Construction

• Danaher Controls

• Equity Lenders LLC

• Kanzler Landscape, Inc

• Circus Vargas

• Just For You

… and numerous small businesses in the fields of sales, photography, musician, artist, real-estate rentals, and animal rescue

Corporate Quality Assurance Supervisor

WMS Gaming, Inc

September 2003 - November 2005

• Supervisor of Corporate Quality Assurance / Incident Management department.

• Corrective and Preventive Action Request process lead

• Process improvement

• Facilitate Cross-Functional process development and implementation, including employee training.

• Project lead for development and implementation of the new Corrective Action database development.

• Weekly reporting to executive committee.

• Employee training and job aid creations

Charity Volunteering

RESCU Foundation, Inc Health Fair Coordinator 2013 - 2014 Education

Masters, Communications and

Marketing

Franklin University Jan 2013 – Aug 7, 2014

Summa Cum Laude

Bachelors, Marketing & Business

Administration

Franklin University 2007 - 2012

Cum Laude

Computer Science & Criminal Law Oakton Community

College

1985 – 1987

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