Customer Service Property Manager
Resume:
Quintavia Coleman
**** ******* **** **** *********
Marietta, GA 30067
*********@*****.***
Objective
Dependable and customer-focused Leasing Consultant with 6 years of experience and 2 years as an Assistant Property. I would be honored to support Columbia Residential customers with superb Leasing/Management knowledge and impeccable customer service along with communication skills.
Education
Virginia College
October 2008- June 2011
Mobile, AL
Associate of Science in Paralegal
Choice Academy Real Estate School July 2021 - Present
Real Estate Pre-License
Skills
Microsoft Office
OneSite/RealPage
Yardi
40 WPM
Customer Service
Sourcing/Recruiting
Marketing
Time Management
Multi-task oriented
Collections
Data Entry
Certified Notary
Lease-Up Experience
Retention
Professional Work Experience
The Hills at East Cobb Apartments
July 2021 – Present
Marietta, GA
Leasing Consultant/Assistant Property Manager
Maintained professional communication with residents, applicants, and representatives of other companies. Shown and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas. Developed and maintained an ongoing resident retention program under the direction of the Property Manager. Maintained occupancy standards at the highest level and provided the maximum level of service to the residents. Prepared, certified and maintained complete resident files in RealPage OneSite system. Prepared all lease agreements with all necessary addendums in RealPage OneSite. Walked make-ready apartments to prepare maintenance and vendors for service needed prior to a new resident move in.
CubeSmart
April 2021 – July 2021
Lithia Springs, GA
General Manager
Lead by an example to new teammates. Maintained professional communication and customer service attitude with customers and teammates while meeting a monthly goals and monthly quotas. Maintained occupancy standards and monthly reports. Prepared cubes for new customers. Shown and leased cubes to future customers with the highest level of customer service. Attended an annual training conference to learn more about the training program to better train the new and promoted teammates. Sold online auctions monthly.
The Estates at Lafayette Square
July 2020 – April 2021
Mobile, AL
Leasing Agent
Foshee Residential
Maintained professional communication with residents, applicants, and representatives of other companies Shown and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas. Developed and maintained an ongoing resident retention program under the direction of the Property Manager. Maintained occupancy standards at the highest level and provided the maximum level of service to the residents. Prepared, certified and maintained complete resident files in RealPage OneSite system. Prepared all lease agreements with all necessary addendums in RealPage OneSite. Walked make-ready apartments to prepare maintenance and vendors for service needed prior to a new resident move in.
CubeSmart May 2015 – July 2020
Cumming, GA & Ellenwood, GA
General Manager/FTS (Field Training Specialist)
Lead by an example to new teammates. Maintained professional communication and customer service attitude with customers and teammates while meeting a monthly goals and monthly quotas. Maintained occupancy standards and monthly reports. Prepared cubes for new customers. Shown and leased cubes to future customers with the highest level of customer service. Attended an annual training conference to learn more about the training program to better train the new and promoted teammates. Sold online auctions monthly.
Monterey Village Apartments June 2014 - May 2015
Atlanta, GA
Leasing Manager
GoldOller Real Estate Investments
Maintained professional communication with residents, applicants, and representatives of other companies Shown and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas. Developed and maintained an ongoing resident retention program under the direction of the Property Manager. Maintained occupancy standards at the highest level and provided the maximum level of service to the residents. Prepared, certified and maintained complete resident files in RealPage OneSite system. Prepared all lease agreements with all necessary addendums in RealPage OneSite.
The Peaks at Bells Ferry September 2013-April 2014
Acworth, GA
Assistant Property Manager
Lighthouse Property Management
Maintained professional communication with residents, applicants, and representatives of other companies Shown and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas. Developed and maintained an ongoing resident retention program under the direction of the Property Manager. Maintained occupancy standards at the highest level and provided the maximum level of service to the residents. Prepared, certified and maintained complete resident files in RealPage OneSite system. Prepared all lease agreements with all necessary addendums in RealPage OneSite.
The Woodlands May 2010-September 2013
Jackson, MS
Leasing Consultant
Lighthouse Property Management
Maintained professional communication with residents, applicants, and representatives of other companies Shown and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas. Developed and maintained an ongoing resident retention program under the direction of the Property Manager. Maintained occupancy standards at the highest level and provided the maximum level of service to the residents. Prepared, certified and maintained complete resident files in RealPage OneSite system. Prepared all lease agreements with all necessary addendums in RealPage OneSite.
RYLA TELESERVICES
Kennesaw, GA August 2008- April 2010
Human Resource Generalist/Recruiter
Promoted to HR Generalist and assisted with advising employees on group health plans, voluntary benefits, and 401(k) plans. Conducted resume review and placing requisitions for open Customer Service positions and internal position within the company. Conducted first round interviews over the phone with prospects to determine skill level and experience match for the posted positions before scheduling additional interview sessions.
Customer Service Representative
Answer customer telephone calls regarding existing accounts. Responded to questions and concerns about service, and escalate calls appropriately. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
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