Service Representative Customer
Resume:
W
Asqual
Woubshet
********@*****.***
Alexandria, VA 22302
SUMMARY
Sharp individual with team player attitude and well-honed skills in tutor and customer service. Known for successfully troubleshooting equipment and managing. Personable professional with fluency in Amharic and English. Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of those from different backgrounds. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in highly competitive environment. SKILLS
• Financial management
• Sales and marketing
• Staff management
• Verbal and written communication
• Coaching and mentoring
• Employee scheduling
• Individual math coaching
• Financial administration
• Call center operations
• Spreadsheet management
• Microsoft Office
• Invoice processing
• Oracle
• Visual studio
EXPERIENCE
Customer Care Coordinator
Alexandria, VA
United Health Group Dec 2021 to current
• Communication skills, likely need to interact with patients and coworkers.
• Handle inbound and outbound calls from members with inquiries and questions regarding their health insurance, wellness program, prescription plans and help provide the best solutions for members.
• Assist in program development with new products and/or services.
• Positive attitude, to serve older members
• Time management
• Flexibility
• Knowledge of HIPAA to protect member information
• Evaluate information and options and select the alternative that best meet the requirement of the issue presented.
• Empathy
• Kept accurate records and documented member services actions and discussions.
• Attention to detail.
Independent Business Owner
Alexandria, VA
Arise Virtual Solutions/ Jun 2020 to Jun 2021
• Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis.
• Explained key information regarding products and services to customers to encourage informed decision-making.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Reviewed files, records, and other obtained documents to respond to customer requests.
• Processed layaways return and exchanges.
• Documented customer inquiries and feedback, including service delivery suggestions in company database.
Customer Service Representative
Arlington, VA
Total Party- Party Costumes & Novelties/ Oct 2015 to Apr 2019
• Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction and sales numbers.
• Counted cash in register drawer to balance register at beginning and end of shift.
• Restocked, arranged, and organized merchandise in front lanes to drive product sales.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
Manager
Falls Church, VA
Checheho Ethiopian Restaurant/ Oct 2016 to Mar 2019
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Provided management with feedback regarding employee performance and training needs.
• Trained new employees in specific job requirements.
• Hired, trained and mentored staff to maximize effectiveness.
• Facilitated month-end journal entries, account reconciliation and invoicing using quick books.
Math Tutor
Alexandria, VA
Northern Virginia Community College/ Apr 2016 to Aug 2017
• Explained math concepts in caring and encouraging environment to help students thrive and learn.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Helped students who took developmental math at NOVA with their studying techniques and difficult questions in their homework. Customer Service Representative
Alexandria, VA
Target/ Nov 2015 to Aug 2016
• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices, and upcoming company changes.
• Responded to customer requests for products, services, and company information.
• Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
• Restocked, arranged, and organized merchandise in front lanes to drive product sales.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
Customer Service Representative
Addis Ababa, Ethiopia
Addis Downtown Trade & Industry PLC/ Feb 2012 to Sep 2015
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Coordinated and organized all restaurant inventory.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Motivated staff to perform at peak efficiency and quality.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Maximized quality assurance by completing frequent checks of line. Manager
Addis Ababa, Ethiopia
Meseret Kidane Stationery/ Jan 2008 to Dec 2011
• Cross-trained existing employees to maximize team performance.
• Trained new employees in specific job requirements.
• Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Hired, trained, and mentored staff to maximize effectiveness.
• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
• Established and maintained positive work environment.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Recorded inventory sales into stationery's weekly income report. EDUCATION AND TRAINING
High School Diploma
School Of Tomorrow (Foreign High School)
Graduated July 2007
Associate of Applied Science: Engineering
Northern Virginia Community College
Anticipated graduation Dec 2022
Annandale, VA
Software and Mobile Apps Development
Independence University
Taken some course in 2020
Salt Lake City, UT
Entrepreneurship Certification
Genius Training & Consultancy Center
Completed March 2007
Addis Ababa, Ethiopia
Cyber Security Certification
Expected to finish in December 2022
Bachelor of Science in Cybersecurity
University of Maryland Global Campus
Anticipated graduation in December 2022
Adelphi, MD
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