Customer Service Associate
Resume:
Echelle Bates
O v e r * * y e a r s o f C u s t o m e r S e r v i c e
Kenner, La 70062
echellebates
@yahoo.com
OBJECTIVE
Dependable, self-motivated professional with over a decade of retail experience working in operations and financial capacities. I am seeking a position where life skills and past work experience can be utilized to its full capacity. Retail, warehouse and receiving has given me the ability to work well independently or in groups. Committed to exceptional customer service with the ability to build productive relationships. K e y S k i l l s — EXPERIENCE
Customer Service
Management
Problem Solving
Inventory Control
POS Scanning Use
Safety & Compliance
Scheduler
Task Coordinator
Decision Maker
Problem Solver
Team Player
Detail-Oriented
Sales/Promotion
E D U C A T I O N —
Jefferson Parish
Adult Education Center (GED)
Moler Beauty College
Ochsner Empowerment "Impact
Training Course"
CPR Certification
Ochsner Hospital May 2015- September 2018
(Promoted to several positions) Patient Escort
Transport patients to/from appointments, procedures or test. Coordinate with staff at discharge. Transport lab specimens, equipment, and supplies. Comfort patients and families by offering support and encouragement. Maintained professionalism, attentiveness and punctuality. Telemetry Tec• Monitor patients cardiac rhythms using ECG. Ensure proper equipment. Maintained health and safety practices. Provide quick response for risk factors. Analyze and accurately document results. Collaborate with cardiologist and nursing staff. CPR Certified.
Patient Relations • Document complaints. Research and resolve Issues. Compiles execute and distribute claims. Problem solves and find the best solution for problems or emergencies. Maintain strict confidentiality and HIPPA compliance.
Unit Secretary • Provide administrative support. Coordinate schedules and set appointments. Understand and respond to inbound calls and transfer to proper channels. Troubleshooting assistance. Review medical records for accuracy and completion as required by insurance companies. Wal-Mart Neighborhood Market
Customer Service Associate Jan 2014-October 2014
Controlled high-volume workload while answering calls and assisting customers with various needs. Front end management, operations of the store, warehouse and receiving including opening and closing. Uphold the rules and regulations set by company. Help company attain high customer service ratings in categories of communication, listening, problem solving and politeness. Resolved an average of 450 inquires in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume) Train new staff members.
Wal-Mart Super Center
Customer Service Associate May 2006- October 2013
Assisted management with inventory control, transactions. Assisted customers and other associates. Answer questions about company policies Share product knowledge with customers to provide a pleasant and efficient shopping experience High customer satisfaction.
REFERENCES
[Available upon request.]
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