Analyst Business Data Entry
Resume:
DAKOTA-FARRY FRANCIS
Newark, NJ 07102
***********@*******.***
TECHNICAL SKILLS
Management: Construction Hand/Customer Service/Client Manager/Vendor Manager Document/Resource Management: OSHA Permits COI BIDS Proposals Contracts SLA Subcontractors Plans Admin/Reporting: Microsoft Office, Access and Excel, Word, PowerPoint, Report Smith, SharePoint Sales/Pricing: Salesforce Fidelity Investments PSW, Blue Pumpkin, Deal Maker ICD 9/10, Call Center Manager, QA ERP/ HRIS/Accounting/CRM: Workday, PeopleSoft, SAP, Oracle, Kenexa, AS400, Enterprise ADP, RPO, VMO Other: Data Entry, Outlook, ACD System, QuickTime, Customer Service Trainer, Lotus Notes, VPN, Share Point, Cloud Client Sites
Bloomberg, Schindler Elevator, DTCC, Blue Cross Blue Shield, NBC, Barclays, JPMorgan Chase, NY Life Insurance, NY School of Medicine, Colgate-Palmolive, Axon Solutions, SunGard Trading Systems, Jones Apparel Group, Ralph Lauren, Citibank, Price Waterhouse Coopers, Mellon, Federated Department Stores, Liz Claiborne, YES Network, General Electric, Viacom, Time Warner.
EXPERIENCE
NJ Redevelopment Outsourcing Firm 06/1999 – Present Sr. Business Analyst Business and Operations Coordinator (Consultant)
• Manage the physical/administration construction build out at client job sites.
• Project manager onsite for all assigned client portfolio.
• Review Construction Supplier and Construction sub-contractor invoices for payment.
• Managed staff of 17 ranging from Legal Finance Permits Cash Office Leasing Bids/Proposals.
• Partner with Facilities and internal Bloomberg/Client Stakeholders on project-based initiatives.
• Coordinate all supplier web quote and construction/ contract biding initiatives.
• Manage all Budget Spends, ad hoc reporting for daily; weekly; monthly quarterly requirements.
• Partner with Senior Bloomberg Management for implementations internal staff training and leadership addendum, subcontractor upgrades, and construction supplier education revisions.
• Managed updates to supplier and contract databases via SharePoint; SAP; Ariba; Oracle. Coordinated with IT, Finance A/P to track vendor invoices, payments and account reconciliation.
• Ensure that all contractually obligated and necessary notifications are delivered to clients within the strict contractual timelines (including service requirements, mobile devices, imaging and software restrictions, etc.)
• Proactively liaise with Clients/Vendors to ensure correct selection of time and materials within service request.
• Validate that contractual service obligations are accurately recorded in procurement/Audit systems.
• Co-ordinate customer requests for additional service request outside of contractual obligations.
• Provided SLA reports to senior management on cost savings basis, ongoing vendor performance, time to complete, time to fill, and overall construction productivity.
• Manage client request for changes to availability dates with Developer IT, Facilities, Space Management.
• Coordinated various PMO IT onboarding initiatives, such as Mobile, Laptop, Desktop Imaging and service request, Audits, Equipment repair and redeployment, Ticket Request.
• Managed Vendor on boarding process, including vetting, security clearance, user account creation, Non- Disclosure Agreements, collaborating with 3rd party Vendor, Legal, Finance, HR and Real Estate, IT.
• Ensure timely and accurate creation and tracking of product and ticketing tags, updated respective notices of products and or services rendered onsite.
• Monitor Service and Mobile equipment request via internal systems or external application. Identify LAN, Desktop, VOIP, AV/ Audio media request.
• Collaborate with relevant Internal/External clients in order to provide input, analysis and key operational observations of contract terms at each stage of the contract, and service lifecycle.
• Direct research and floor plan/blueprint requests to appropriate staff and ensure completion of Service and Technical equipment install request.
• Ensure timely issuance of all reporting and reporting request by management.
• Liaise with management to identify strategic projects that can be implemented to provide value add to the business. Take ownership of additional ad-hoc projects as assigned by management in line with business initiatives.
• Coordinated Client communication engagements which entailed Travel logistics, Catering, A/V requirements, technical, conference booking, and client follow-up on next steps.
• Pro- actively developed programs to positively affect morale and Facilities retention onsite. Education:
ECC 1998 –
Business and Human Capital Management
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