Personal Assistant Customer Service
Resume:
Lori Ann Boling
Pflugerville, Tx 78660
Home: 737-***-****
******@*****.***
Summary
I am a highly enthusiastic professional with client interface experience. The professional objective is a responsible and challenging position that emphasizes and respects increasing responsibility, personal growth, and professional achievement. I currently hold a bachelor's degree in Human Services, a master’s degree in health administration and working on my Management Degree. Highlights
● Reliable and punctual ● MS Word, Excel, and Outlook
● Cash Handling ● Valid Driver’s License
● Reliable team worker ● Flexible schedule
● Neat, clean, and professional appearance ● Sales
● Delivers exceptional customer service ● Active listening skills
● Courteous demeanor
● Excellent Multi-tasker ● Telecommunication skills
● Engaging personality
● Detail-oriented
● Computer-savvy
Accomplishments
Customer interface
● Greeted customers upon entrance and handled all cash and credit transactions.
● Assisted customers over the phone regarding store operations, product, promotions and orders. Multitasking
● Cashiered with two cash registers at once in tandem to maximize customer flow. Answered telephone calls and responded to inquiries. Executed daily production lists and goal. Greeted each customer with friendly eye contact. Performed all transactions in a cordial, efficient and professional manner. Prepared checks itemizing total meal costs and sales taxes. Communicated with customers regarding orders, comments, and complaints. Experience
OVATION FERTILITY
Office Administrator at Ovation Fertility which is a fertility company main duties include checking in patients, coordinating appointments, clerical duties, customer services, verifying insurance, answering phones, and responding to emails.
Nov-2019 to present
Angelina Rose Music
Manager- January 2016 to Present
Round Rock, Texas
Negotiating Contracts and fees, finding and booking events and venues that match the artist's career strategy, advising on career decisions, publicity, and promotion, helping on career decisions such as which producer to work with and which songs to perform as well as managing media relations. BC TILE N WOOD
Vice President/Co-Owner
January 2011 to Present
BC Tile- Round Rock, TX
Computed accurate sales prices for purchase transactions. Worked under strict guidelines and responded to service requests and emergency callouts. Interacted with customers to make sure their needs were met. Guaranteed positive customer experience and resolved all customer complaints. Assisted customers with finding any out-of-stock items. Followed up on any new customer prospects or referrals.
Round Rock Area Serving Center- Internship
Internship for Bachelor's in Human Services
2/4/18 – 10/24/18
Served clients by providing food, clothing, and financial assistance throughout the community as well as providing referrals for services needed outside of the serving center. Also dealt with clients with mental illnesses.
Personal Assistant to Owner
BC TILE N WOOD
Round Rock, Texas
2/2002-10/2013
Transit employee
Minor office duties, running errands, site clean-up, invoicing supervision of employees on and off site
(use of personal vehicle)
Records management, web design
Supply management for job site(s)
Payroll
Policies and procedures
Evaluates applicants resume recruitment strategies Performance reviews
Business improvement Lean Process/ Six Sigma
Customer service
April 1995- Current-Part time
The Original Hoffbrau- Austin, TX
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. Developed highly empathetic client relationships. Expressed appreciation and invited customers to return to the establishment. Resolved product issues and shared benefits of new technology. Responsible for ringing up customers in a timely manner and providing the highest level of customer service. Stocked and rotated inventory regularly. Performed opening and closing procedures including counting cash drawers and checking all equipment for proper functioning.
Education
Master of Management-Current
Master of Health Administration- February 2021
Bachelor of Science- March 2019
University of Phoenix- Phoenix, AZ, United States
Continued Education
Associate of Arts: March 2016
Coursework in selling skills and Techniques with consultative selling, business, marketing, and communications.
High School Diploma: 1986 – W.R. Robbins- Austin, TX, United States Continued experience:
Human Services
Round Rock Area Serving Center Internship for bachelor’s in human services 2/4/18 through 10/18 under Cynthia Flores
Continued Volunteering at Serving Center-present
Served clients by providing food, clothing, and financial assistance throughout the community as well as providing referrals for services needed outside of the serving center. Also dealt with clients with mental illnesses.
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