Customer Service Call Center

Julia S. Johnson **************@*****.*** 803-***-****

Objective:

To facilitate the optimization of business by enhancing my customer service skills and technical background.

Summary of Qualification:

Extensive experience providing detailed customer service.

Excellent verbal communication and organizational skills in a cooperative work environment.

Professional Experience:

Teleperformance USA Columbia, South Carolina November 2016 – February 2021

Responsible for all customer inquiries, and providing excellent customer service.

Take incoming calls for ESI and help customers resolve issues on first call.

Work with confidential customer information, provide logical problem solving skills.

Ability to work flexible hours, customer-focused, and the ability to multi-task.

Heathwood Hall Episcopal School Columbia, South Carolina August 2014 – January 2016

Provides fast, friendly, professional and responsive guest service to culinary team members and restaurant service delivery team.

Prepare food as required for production. Operates and maintains all equipment as required in accordance with established guidelines and safety procedures.

Enforce all policies and procedures to ensure excellent customer service is provided in a timely manner.

Medcom Columbia, South Carolina June 2006 - July 2012

Provide timely and quality customer technical support and service for an assigned Government Program.

Responsible for adding and updating customer information in a Microsoft Office environment.

Worked in a mainframe system that was provided by the company. Made outbound calls to customers.

Maintained a high level of customer service in an extremely fast paced high call volume call center.

Belks Distribution Center Columbia, South Carolina August 2003 to October 2005

Shipping/Receiving

Maintain inventory accuracy through good inventory control disciplines by ensuring that all paperwork is accurate and that all shipping documents have been signed.

Able to load and unload trucks that come into the loading dock. Stand, walk, and move rapidly for long periods of time. Perform primary duties efficiently and accurately.

Education:

C. A. Johnson High School

Diploma 1994 to 1998

Columbia College

Columbia, SC 29203

Business and Economics

Courses: 1999 to 2000

Midlands Technical

Columbia, SC 29209

Pharmacist Tech

Courses Completed:

Technical Writing

Intro to Public Relations

Computer Networking

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