Medical Assistant Customer Service
Resume:
Ranya Hanan
La Mesa, CA *****
**********@*****.***
Seeing to expand my skills as a great customer service that will allow me to grow with no limits.
• Great customer service experience
• Quadrilingual English, Arabic, Chaldean, Turkish
• Experience with multi-line phone systems
• Knowledge of Microsoft word/ Excel/ PowerPoint
• Skills in multi tasking, goal setting, time managing, excellent communicator, attention to details, and teamwork.
• Highly skilled in medical clinical procedures
• Performs medical examination, injections, IVs, and EKG monitoring Authorized to work in the US for any employer
Work Experience
Sales Associate/Cashier
Bloomingdale's Outlet - Mission Valley, CA
November 2021 to Present
• Provide high-quality customer service for customers, assisting with merchandise selection and promoting store specials.
• Assist with store inventory, merchandise and display organizations.
• Count, balance multiple cash registers and made bank deposit.
• Strong attention to details.
• Received great feedbacks from customers.
• Awarded in fast working and organizing
Front Office/ Medical Assistant
B Medical Spa and Wellness Center - San Diego, CA
September 2021 to May 2022
• Handled all incoming calls and answered with a great attitude and customer service.
• Welcome patients and visitors into the clinic in a professional manner.
• Register all new patients into the system, prepare and organize new patients charts.
• Managed and handled all patients complaints.
• Knowledge of preforming IV's, injection, blood drawn, and EKG.
• Established great relationship with patients as well as employees. Sales Associate
AT&T - El Cajon, CA
April 2021 to August 2021
• Worked in a team environment to meet and exceed daily goals.
• Assisted customers establishing wireless and wired services.
• Assisted managers on inventory needs.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Balanced currency, coins and checks in cash drawers at the end of shifts.
• Ability to develop and execute detailed plans to achieve sales goals and objectives. Medical Assistant
Cosmetic Laser Dermatology, a West Dermatology Company - San Diego, CA April 2021 to July 2021
• Skilled in multi-tasking work, and handled multi-line phone talent.
• Provided a great team work with physicians and employees.
• Prepared patients prior to meeting the physicians, and assist patients in filling out paperwork.
• Created new and established patients chart notes before and after seeing the physicians.
• Assist physicians in day-to-day cosmetic and or laser procedures.
• Prepared botox, filler, and multiple laser equipments.
• Restocked rooms and cosmetic products.
• Maintained cleanliness of all rooms and back office station area. Medical Assistant/ Front Office Lead
San Diego Family Dermatology - El Cajon, CA
September 2018 to April 2021
• Handled multi-line phone systems.
• Collect co-pays and deductibles.
• Greet patients, prepare charts, schedule new patients consultations and surgeries, call patients with results.
• Draw up injections and botox that were provided by physicians.
• Managed and trained new employees on policies and procedures.
• Restocked rooms, cosmetic products, autoclaving, skin cancers screening, giving patients their results, dermatology reports, shaved, punched, excision and removal of moles and growth, suture removal.
• Provided a great team work with physicians and employees. Receptionist
Crunch Fitness - El Cajon, CA
August 2018 to December 2020
• Handled all incoming calls and answered the inquires made.
• Maintained a record of all guests and members coming to the gym daily.
• Resolved all customer complaints.
• Provided exceptional customer service to all visitors and members.
• Maintained cleanliness of all gym equipment.
• Worked as a great team work with all managers and employees. Store Manager
99 Cents Only Stores - Poway, CA
January 2014 to September 2018
• Counted, balanced multiple cash registers (safe as well) and made bank deposit.
• Stocked and restocked inventory when shipments were received.
• Handled customer complaints while maintaining customer satisfaction.
• Scan items/ merchandise's and ensure pricing is correct.
• Checking off and signing invoices and credit store notes on a weekly basis.
• Received and unloaded shipments daily.
Medical Assistant
Advance Women Medical Center - San Diego, CA
July 2015 to June 2017
• Greeted more than 30 parents daily prepared them for exam and assessed and recorded vital signs.
• Scheduled patients appointments.
• Administered injections and as directed by physicians.
• Input information and updated patient electric and non- electronic medical records.
• Maintained exam rooms and supplies.
• Handled all incoming calls and answered with a great attitude and customer service. Education
Certification in Personal Trainer
International Sports Sciences Association - Phoenix, AZ 2019 to 2020
Certification in Medical Assistant
Advanced Training Associates - El Cajon, CA
2015 to 2015
High school diploma in General Studies
Valhalla High School - El Cajon, CA
2011 to 2014
Certifications and Licenses
Aid/CPR/AED
June 2020 to June 2022
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