Customer Service Travel Consultant

Roger Gonzalez

**** **** *** **., ********, TX **756 • 818-***-**** • **********@*****.***

OBJECTIVE

Pursue a challenging Sales position in a fast-paced environment that will allow for personal growth and career achievement.

PROFESSIONAL SUMMARY

●Sixteen years of professional sales experience in travel, financial, insurance and IT services.

●Three years in SaaS Sales

●Five years of managerial and leadership experience.

●Strong ability to manage and prioritize multiple tasks.

●Ability to think logically and problem solve.

●Self motivated, goal oriented and exceptionally dependable.

●Strong oral and written communication skills.

●Outstanding leadership and presentation skills.

●Proficient in Excel, PowerPoint, Word, Access, Outlook, Visio, MS Project, Oracle People Soft, SalesForce, PuTTy, Hyper Terminal, Wire Shark, Cisco Packet Tracer, and Internet Applications.

EXPERIENCE

Viking Cruises

Sales Travel Consultant, 1/20- current

●Sales of luxury river and ocean cruises

●Developing and Creating relationships with Travel Agents

●Keeping Travel Agents updated on latest cruise itineraries and monthly promotions

Afinety, Inc

Inside Sale Executive, 3/18- 9/19

●Sales of I.T. Solutions to include Managed Services, Microsoft 365 migration, Networking Solutions for small to mid-size businesses and software development.

●Creating and Delivering an I.T. cloud proposal for businesses and explaining the solutions to C-Level Decision makers and I.T. personnel alike.

●Demo and Present Afinety ACP cloud solutions to prospects.

●Demo Thomas Reuter ProLaw in the cloud and other Saas products for prospects.

NewEgg Business

Account Executive, 6/16 – 7/17

●Sales of I.T. hardware and software to Mid-Large size businesses in verticals of healthcare, hospitality, and Fortune 500 companies.

●Plan and organize an ongoing sales strategy derived from the corporately defined revenue and profit targets. Analyze the client needs and interests and manage client satisfaction issues.

●Contact new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services. Present quotes, credit terms, bid specifications and all other options. Answer customers’ questions about products, prices, availability, product uses and credit terms. Negotiate prices and terms of sales and service agreements.

iHealthins

Independent Broker, 2012 – 2016

●Sales of Group Health Insurance, Individual Health Insurance, Medicare Supplement Products, and Voluntary Benefit products and provided outstanding customer service.

Zein Insurance Services, Inc.

Account Executive, 2010 - 2012

●Led Sales of Group Health Insurance, Individual Health Insurance, Medicare Supplement Products, and Voluntary Benefit products and provided outstanding customer service.

●Ensured sales goals are met. Sold all major health insurance carriers for one of the premier brokers in California.

●Assisted in Monthly renewals for current small and large group businesses. Cross sold additional products including individual health, group dental and vision, voluntary benefits and other business insurance.

Anthem Blue Cross

Direct Sales Agent, 2007 - 2010

●Led Sales of Individual Health Insurance products and provided outstanding customer service.

●Ensured sales goals are met. Sold Anthem Blue Cross products in a professional and consultative manner.

●Presented customers with written and oral information as well as a detailed quote on plans and services.

●Studied competitive products and related industry issues and maintains a personal awareness of competitive advantages and disadvantages.

●Completed accurate documentation, maintains records and updates database documentation of all activities during the sales cycle.

Guardian Life Insurance Company

Independent Broker, 2003-2007

• Analyzed the needs of personal insurance products for business owners and individuals.

• Achieved sales goals by making recommendations and providing ongoing service.

• Developed networking and business relation skills by defining a target market and establishing a client base.

EDUCATION

Pierce College, Woodland Hills CA

Major: Computer Science and Cisco Networking Academy (CCNA)

Southern New Hampshire University

Major: Computer IT – Networking and Telecommunications

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