Home Agent Service Representative

Paula Tinnel

**** ***** *** ** ** Unit **, Monticello, MN 55362

***-***- ****

********@*******.***

Employment Objective

Dependable Customer Service Representative with 10+ years of transferable experience. Proven Managing Financial Accounts, Minor tax support, Troubleshooting, Billing Disputes, Automotive Claims, Clerical, Customer Service and Communication Skills. Knowledge of computer programs/ such as CRM, VMware, Global Protect, Webserve, Okta, Microsoft, Citrix, Adobe and various other programs the company used. With a positive upbeat attitude with a history of producing quality results and satisfied customers.

Professional Experience

Arise Virtual Solutions Dec 2021- Present

Customer Service Representative/ Home agent

Dealt with complaints, minor tax software support, screenshare for ability to see their computer to assist more efficiently in solving the issue, assisted with downloads, unlocks, refunds, and troubleshoot tech issues. Email appropriate articles to assist customer with issue’s.

Working Solutions LLC June 2020- Present

Customer Service Representative/ Home agent

Dealt with complaints, minor tax software support, screenshare for ability to see their computer to assist more efficiently in solving the issue, assisted with downloads, unlocks, refunds, and troubleshoot tech issues. Email appropriate articles to assist customer with issue’s.

LiveOps Mar 2015- June2020

Customer Service Representative/ Home agent

Dealt with complaints, minor tax software support, assisted with downloads, unlocks, refunds, troubleshoot tech issues, gathered detailed information about auto claim, set appointments.

Amazon LLC Jun – Sept 2016

Customer Service Representative/ Home agent

Dealt with complaints, tracked packages, issued refunds and made changes to orders.

Sitel 2014- 2015

Customer Service Representative/ Home agent

Dealt with complaints, billing disputes issue cancellation and refunds, disconnection/ reconnect ions, Installation and troubleshoot technical issues. Contact customer by incoming call or ticket/email.

Bluestem Brands Inc. 2012- 2014

Customer Service Representative/ Home agent

Dealt with complaints, placed orders, tracked packages, took payments, billing disputes.

Education

Burnsville Sr. High, Burnsville, MN GED

St. Cloud Technical College, St. Cloud, MN Certified as CNA/ Home health aide

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