Customer Service Data Analyst

AUSTIN JOHNSON

*****************@*****.*** **** Dow Ave Arlington, VA 22304

Cell: 618-***-**** US Army Veteran

Summary

Prospective data analyst who strives to pose and answer questions with quantitative- driven insights. Self-driven, naturally motivated, hardworking, and always willing to learn. Experienced negotiator and high-quality customer service, while putting customers at ease. Confident in speaking to ensure adequate information to help customer understand without confusion. Reliable and plans accordingly to optimize time sensitive services to others. Education and Training

Associate of Science AACC - Arnold, MD

Health Fitness and Exercise Studies; Anne Arundel Community College June 2020 – Current (Expected Graduation Date December 2022) Bachelor of Business APU – Charles Town, WV

Business Administration Concentration Data Analysis; American Public University July 2022 – Current (Expected Graduation Date May 2024) Military Police Academy US Army - Fort Leonard Wood, MO 31E Internment/Resettlement Specialist (Military Police) June 2015 – October 2015

Professional Experience

Improved Aesthetics LLC

Hybrid Fitness & Nutrition Coach

Alexandria, VA

January 2022 – Present

• Sports Nutrition – Providing healthy eating behaviors with nutrition break downs using excel format. Providing a PDF created by using excels tables, formulas, making it easier and more proficient to move quickly when creating a nutrition plan for a client.

• Personal Training – engaging clients with workouts created through a excel format allowing them to track weights with percentage base formulas entered. Allowing clients to scale themselves to see their progressed weights by using mathematical formulas and to keep track of their data submitted.

• Check Ins – Scheduling photos, body measurements, body weight and other health readings. Using excel as a tracking tool by inputting stats of the client to use the graphs and charts. This allows the coach to track progress of weight loss, side by side photos and improvements of their health.

Personal Trainer

Golds Gym Baileys Crossroad Arlington, VA

August 2019 – Present

• Inbound prospecting members showcasing our services and the importance on why they need it.

• Outbound phone calls and emails getting new members interested in signing up for personal training.

• Explained options to members based of their needs and wants, while revenue opportunities are maximized for the business.

• Personal training department worked as a team to evenly distribute and assign clients to trainers.

• Explained to clients on the importance of purchasing more sessions when their previous package come to an end.

• Handled large amount of incoming revenue by processing through payment system making transactions smooth and easy for clients.

• Detailed explanations per client what they are purchasing, why they purchased it, what to look forward to and what the end results are going to be. Fitness Manager

Golds Gym Glebe Arlington, VA

August 2020 – August 2021

• Proficient at excel, word and power point software.

• Gave great customer service experience to new members and helped them reach their health and fitness goals.

• Provide sales numbers and to push clients to trainers to increase the revenue of the business by following growth percentages and meeting higher numbers then expected.

• Sell 20% of personal training to new members of the gym.

• Accomplished 45% on average a month as manager.

• Implemented clear goals for each employee and tracked their progress carefully, providing support and assistance when needed.

• Applied personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish the tasks.

• Developed department performance guidelines, work instructions and standard operating procedures.

• Maintained neat and clean works spaces for employees and customers to operate services professionally.

Military Police 31E

US Army, 42

nd

BN Tacoma, WA

June 2015 – October 2018

• Team leader of four soldiers making sure they are informed of new tasks, locations and

• Maintain professionalism and remain calm while making quick decision makings.

• Provide Leadership to junior enlisted new onboarding soldiers.

• Create scheduling shift work and track inventory on military equipment.

• Understand standard operation procedures, while educating and enforcing them on other soldiers and inmates.

Interpersonal communications skills

• Keeping a good and respectable report with inmates withing the facility.

• Gathering information needed for previous situations to better write out a report.

• Able to recognize unusual facial expression and body language to prevent issues.

• Pertaining consistent with inmates while staying committed to inmates to keep in good standing.

• Actively always listening in small or larger populations to keep everyone and my partners safe.

• Gathered with other officers to exchange information and coordinate activities. References

• Mark Jones 205-***-****

• Aeknoor Heer 559-***-****

• Heather Cutler 571-***-****

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