Carrie Waters-Rotich

Project Coordinator III

Mobile: 479-***-**** Email: adskd0@r.postjobfree.com

Strategic and innovative thinker with a background in analytics and technology. Experienced in Change Management, Communications and Training. Qualifications include html, CSS, JavaScript, project management and process improvement. Extensive experience working with global partners and customers across all levels. Fluent in conversational and written French. Six Sigma White Belt and Green Belt trained.

Experience

2020 - Present - Freelance Worker

Worked on blogs and writing projects. Completed translations and subtitles. Assessed and analyzed Internet marketing data. Completed craft projects. Participated In Internet rating projects. Assisted company with talent processes using Asana, Front, VMS, and ZenDesk.

2018 - February 2020 - Sr. Project Coordinator, CompuCom/SpectraForce

Assisted in all aspects of project management consisting of hardware and software implementations. Assisted project manager with reports, project tracking, task completion, and meeting facilitation. Participated in completing action items and assisted with brainstorming on risk mitigation. Created and managed schedule to align with dependencies and predecessors.

Coordinated schedules to meet go live dates. Advised on risks and Issues. Worked with all levels of organizations in various organizations. Provided weekly status updates to key stakeholders. Managed conflict resolution and Implementation planning. Lead hypercare and war rooms domestically and Internationally Including third party vendors. Daily use of Jira and MS Project as well as additional In house software.

2013 – 2018 – Project Specialist, Global Business Solutions

Lead content developer for Associate Data Administration under the HCM umbrella. Assisted with testing resulting in identifying three system defects. Identified and explained large gap in access to training materials from the home portal page resulting in this becoming a system requirement.

Researched, tested, and evaluated training tools such as BrightCove, Stratacache, Articulate, Captivate, EnableNOW, and Adobe Creative Cloud Suite to propose content development plan based on availability, time and budget. Presented findings and final recommendation to leadership for overall training strategy.

Participated in workshops and solutioning sessions to develop requirements and learn processes while capturing change impacts to users based on personas. Determined level of difference between current and future states to evaluate the level of change impact and change resistance. This analysis determines the types of training: job aids, How-To Guides, videos, and/or instructor-led training.

Created training tracker consisting of custom automated color coding and percentage complete. The tracker was created in such a way that pivot charts could be generated to sum up a quick view for status report.

Assisted in development of communication plan for deployment of largest project for Walmart. Participated in Change Impact Analysis and implementation strategy. Conducted media analysis to be aware of training and communication methods.

Lead project on creating help text for new software implementation that included developing a timeline and plan, following up with key stakeholders, and managing deliverables.

Developed and delivered Instructor-Lead Training content on five core Human Resources processes to China Associates. Conducted virtual Train the Trainer sessions for Chinese trainers that covered 1400 trainers who trained 100,000 associates over eight weeks.

Lead project to improve communication for the Global Back Office Organization, leveraging Microsoft SharePoint, InfoPath and usability studies to create customized workflows, microblogging, linked calendars, and more, in a fresh, new design. The new site improved processes by simplifying steps and reducing time by as much as 50% resulting in better service level agreements. The site also provided a centralized location for all projects to share playbooks and templates.

Created simple status reports from large amounts of data using complex algorithms in Excel. Used results to analyze data and suggest process improvements, design changes and strategy updates in the global training realm.

Functioned as the lead for the Change Management, Training and Communications team to mobilize the Travel and Expense System. Ensured the changes were communicated to the end user audience of 30,000+ users. Created custom training documents for use for all T&E users in English and French.

2013-2013 – Asset Protection Data Analyst

Designed and created new SharePoint site to connect Asset Protection associates across all levels with tools and documents needed for various different jobs. Implemented a custom design using CSS and html to deliver a more appealing look and feel. Created permission settings to limit accesses as needed based on authority and laws.

Interviewed various audiences of multiple levels to understand the visual requirements for large amounts of data. Gathered required data from various sources across Walmart as needed, analyzed the data and created a visual format simplifying the summary of the data.

2010-2012 – Independent Contractor for small insurance company

Assisted in busy office managing phones, emails and marketing while implementing process improvements.

2008-2010 – Duck Creek; Content Developer and Systems Software Analyst

Designed websites using proprietary software for insurance companies globally. Created test scenarios and performed QA testing, unit testing and system testing. Verified customer requirements, clarifying where needed to write in technical terms. Configured proprietary software for customers per specifications. Adjusted CSS to manipulate website behavior becoming a desired SME on projects.

Provided support in French to sell the product and explain and answer questions regarding the product and requirements.

2000-2008 – American Express – Global Automation and Operations Support

Provided first level technical support for automated large, global accounts. Support included risk findings and training as well as troubleshooting. Worked with many levels across the world in English and in French. Advised best software product based on the needs of the customer and met with decision-makers to demonstrate the best ROI. Developed and conducted offshore training in India for French Canadian accounts and global automation.

Education

University of Phoenix, online

Master’s degree in Information Systems

College of the Ozarks

Bachelor of Arts degree in French

Double minor in German and US History

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