Data Entry Administrative Assistant
Resume:
TAMMY
SCHWEIER
BRANCH MANAGER
*************@*****.***
Colorado Springs, CO 80910
CONTACT
Quality-oriented professional with
** ***** ** **** ********** and a
proven knowledge of advanced
budgeting/forecasting, asset
disposition and debt financing.
Aiming to leverage my abilities to
successfully fill management role at
your company.
CAREER OBJECTIVE
Branch Manager
M & M Funding, Colorado Springs, CO
Finance Manager
Nevada Auto Sales, Colorado Springs, CO
Data Entry/Administrative Assistant/Title Clerk
Nevada Auto Sales, Colorado Springs, CO
EXPERIENCE
July 2012 - Present
Reviewed employee job performance and contribution during performance appraisal.
•
Monitored portfolio to correct loan document exceptions and reduce past dues and charge offs.
•
• Apprised executive management of branch activities. Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
•
• Developed quality loan portfolio to obtain loan growth objectives.
• Oversaw individual accountability for cash handling. Drove deposit growth by promoting bank products and services to obtain objectives.
•
Accepted, collected, and reviewed required documents to initiate loan process.
•
Communicated and implemented new ideas and strategies to
• improve sales, marketing, and staff development. Managed direct reports to maximize productivity, efficiency, and potential.
•
• Recruited staff members and oversaw training programs. Reviewed collection reports determining status of collections and
• amount of outstanding balances.
• Examined, evaluated and process loan applications. June 2011 - July 2012
Approved, rejected and coordinated approval and rejection of lines of credit and commercial, real estate and personal loans.
•
• Examined, evaluated and process loan applications.
• Worked with coworkers to complete tasks.
Resolved issues, escalating major conflicts and concerns to appropriate personnel.
•
Designed and streamlined departmental forms, fostering data entry
• and retrieval.
Leveraged CRM system to update contact lists and perform data entry.
•
Collections Manager
Diamond City Jewelers, Colorado Springs, CO
Collections Representative
AAA Collectors, Colorado Springs, CO
• Maintained files and filing, keeping sensitive information confidential. Screened incoming telephone calls, routing to appropriate
• personnel.
August 2005 - August 2010
Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
•
Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
•
Approved, rejected and coordinated approval and rejection of lines
• of credit and commercial, real estate and personal loans. Reviewed collection reports determining status of collections and amount of outstanding balances.
•
• Examined, evaluated and process loan applications. Submitted delinquent accounts to attorneys and outside agencies
• for collection.
March 2000 - July 2005
Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through questioning of neighbors.
•
Sorted and filed correspondence and performed miscellaneous clerical duties, such as answering correspondence and writing reports.
•
Arranged for debt repayment and established repayment schedules,
• based on customers' financial situations.
Advised customers of necessary actions and strategies for debt repayment.
•
Recorded information about financial status of customers and status of collection efforts.
•
Persuaded customers to pay amounts due on credit accounts,
• damage claims and nonpayable checks and to return merchandise.
• Answered customer questions regarding problems with accounts. Located and monitored overdue accounts, using computers and variety of automated systems.
•
Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sales, service, or credit contracts.
•
Located and notified customers of delinquent accounts by mail, telephone and personal visits to solicit payment.
•
Associates In Business Management
Pikes Peak Community College, Colorado Springs, CO Associate In Arts (A.A.) In Accounting
National College, Colorado Springs, CO
EDUCATION
January 2011
December 1989
GPA 3.0
SKILLS
• Staff Recruitment and Hiring
• Branch Operations Management
• Prioritizing and Planning
• Loan Documentation
• Shift Scheduling
• Interviewing and Hiring
• Process Improvement
• Problem Anticipation and Resolution
• Employee Training Oversight
• Business Development
• Account Reviews
• Compliance Assessments
• Regulatory Compliance
• Performance Review
• Customer Service
• Attention to Detail
• Team Supervision
• Credit Approval and Denial
• Collections Actions
• Team Meetings
• Cash Handling Expertise
CERTIFICATIONS
• Consumer Credit Compliance
Mike Bonicelli — M & M Funding
Previous Owner
*******@*******.***
Crystal Sunderland — Nevada Auto Sales
Comptroller
*******@***********.***
Harmony Norment — Caffeinated Cow
Owner
*******@**************.***
REFERENCES
Previous Boss Previous Coworker
Friend / Associate
Contact this candidate