Assistant Manager Customer Service
Resume:
Shaila Ace
Fort Lauderdale, FL *****
*******************@*****.***
To obtain a long-term position with an established company that offers Non-stop learning and career growth.
Authorized to work in the US for any employer
Work Experience
Bartender/Server
Tru by Hilton - Fort Lauderdale, FL
June 2022 to Present
• Greet patrons and take food and beverage orders.
• Mix alcoholic and non-alcoholic drinks, including hotel specialty cocktails.
• Clean and maintain bar area; arrange bottles and glasses to create attractive displays.
• Calculate bar tabs and collect and process payments.
• Advise patrons on local points of interest, dining options, and hotel amenities. Assistant Manager
Village Italian Pizza - Fort Lauderdale, FL
January 2018 to June 2022
• Handle customer complaints following company policies and procedures.
• Monitor and maintain store inventory.
• Control product quality and on-shelf availability.
• Draft daily sales and inventory reports for upper management.
• Supervise and motivate staff to improve performance. Bartender
Club Trop - Pompano Beach, FL
February 2015 to September 2018
• Mixed and served beverages to 2000+ weekly customers.
• Ensured a clean working environment for customers as well as other employees.
• Performed all end of day duties including tallying up and verifying all cash and credit card transactions.
• Checked customer identification
• Prepared
Customer Service Associate
Walgreens - Plantation, FL
2006 to 2009
• Interact with customers to assure high performance and quality control in a professional and safe environment.
• Registers customer purchases on assigned cash register, collects cash and distributes.
• Assist with duties in other areas of the store, such as Photo and cosmetics department.
• Receive payment by cash, check, credit card, vouchers, or automatic debits including cashing checks.
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items Education
High School Diploma
Stranahan High School Fort Lauderdale - Fort Lauderdale, FL Skills
• Bartending
• Word Processing
• Upselling
• POS
• Serving Experience
• Restaurant Experience
• Cash Handling
• Assistant Manager Experience
Certifications and Licenses
Bartender Certified
December 2014 to Present
Completion of Hours
Additional Information
Quick learner: With the ability to rapidly achieve organizational integration, assimilate job requirements and employ methodologies. At ease, in high stress and fast paced environments requiring the ability to effectively handle multiple responsibilities simultaneously. Energetic and self- motivated, team player.
Strong: Organizational, interpersonal, administrative, intuitive, problem-solving skills coupled with exceptional written and verbal communication. Proven ability to work efficiently and effectively in both independent and team environments. Strong knowledge of Excel, Microsoft word, Adobe, and PowerPoint Pos
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