Customer Service Electrical Power

PROFESSIONAL SUMMARY

Talented Owner with excellent marketing, customer service and facility

oversight skills and more than 25 years of experience in customer service. Highly effective and comfortable working with people at all levels in an organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

Owner/Operator, 05/2019 to Current

KGT Enterprises LLC - Honolulu,HI.

Uber / Lyft— Driver, 06/2017 to 07/2019

Self-employed - Honolulu, HI.

CONTACT

Address: Honolulu, HI. 96814

Phone: 808-***-****

Email: *******@*****.***

WWW: Online Digital Resume

SKILLS

GLENN S TENGAN

• Tour / Shuttle business, Aloha Sightseeing LLC

Created and monitored promotional approaches to increase sales and profit levels.

•

In 2020 changed to KGT Enterprises LLC because of th Pandemic, doing online network marketing.

•

• Managed day-to-day business operations.

Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

•

• Picked up riders from all major points in Honolulu, Airport, Hotels,

• Residences and famous landmarks and dropped

• All over Oahu.

Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.

•

Kept and studied detailed mileage and fuel reports to track overall fuel costs.

•

• Coordinated efficient routes to avoid delays and optimize schedules. Maintained excellent attendance record, consistently arriving to work on time

•

• Increased customer satisfaction by resolving issues

• Carried out day-to-day duties accurately and efficiently

• Improved operations through consistent hard work and dedication

• Worked with customers to understand needs and provide excellent

• Trained in the US Air Force (1968

• 1972)as a Driver of all types of

• Vehicles. Sedans,pickup trucks,

• Vans, dump trucks, cranes

• Mounted on trucks, 18 wheeled

Tractor trailers and forklifts

from2000 Lbs to 25,000 Lbs.

•

After 17 years at Pearl Harbor Naval

Shipyard as a Marine Electrician left

to become an outside salesman

where I would drive personal and

company vehicles to call on

customers.

•

• (1985)1st in Office supplies,

• (1986)2nd in electrical supplies,

(1995)3rd as a manufacturer's

representative for lighting fixtures

and

•

(1999-2009)4th as a leasing specialist

for vehicles then sold vehicles.

•

• Driving as an outside salesman

• Plus with Roberts Hawaii, Inoa,

Aloha To Go, Uber and Lyft, I became

knowledgeable of all the streets in

Honolulu and the roads on the

Island of Oahu.

•

After all this experience as a driver

(over 10 yrs) plus sales (over 25 yrs) I

have developed driving skills and

•

Delivery Driver, 04/2016 to 05/2017

Aloha To Go - Honolulu, HI.

Driver, 12/2012 to 11/2013

Roberts Hawaii, School Bus

Apprentice Electrician, 09/1972 to 08/1976

Pearl Harbor Naval Shipyard - Joint Base Pearl Harbor-Hickam, HI service

Picked up meals from various restaurants in Honolulu and delivered them to customers' homes.

•

Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

•

Verified orders prior to completing deliveries to avoid customer complaints.

•

Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

•

Completed on-time deliveries by choosing best and most efficient routes

•

• Kept detailed mileage and fuel reports to track overall fuel costs Operated vehicle safely in highly congested areas with no traffic violations

•

• Delivered packages to customer doorsteps and business offices Read maps, followed oral and written instructions and used GPS technology to make deliveries

•

Roberts Hawaii drove a school bus for disadvantaged children, picked up from residence and dropped

•

• At schools

• After school I picked up from school and dropped

• At their residence

Inoa drove a trolley within Honolulu city limits picking up tourists at designated stops and dropped off at destinations provided.

•

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs

•

Cleaned and maintained vehicle and assessed vehicle for damage after each shift

•

Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep

•

• Classroom instructions on courses leading to an AS degree Also had blueprint reading and drawing and schematic courses on electricity

•

• After half day in classes I went on the job training for electrical people skills.

Having driving skills I know my way

around Honolulu and Oahu,

•

With developing people skills I am

able to address all types of

personalities.

•

• Executive Leadership

• Leadership and People Development

• Hazardous Materials Endorsement

• Order picking and processing

• Vehicle systems

• Tractor-trailer driving specialist

• Vehicle inspections

• Defensive driver training

• Heavy haul expert

• DOT compliance

MarineElectrician, 09/1964 to 06/1967

Pearl Harbor Apprentice School - Pearl Harbor,HI.

September 1972 - August 1976

Classroom instructions on courses leading to an AS degree. Also had blueprint reading and drawing and schematic courses on electricity. After half day in classes I went on the job training for electrical systems onboard ships and submarines with journeyman electricians. After becoming a journeyman Marine Electrician specialized on submarine electrical systems and became expert on modifications for 688 class of submarines.

systems onboard ships and submarines with journeyman electricians. Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.

•

• Pulled wire through conduits and through holes in walls and floors. Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement or repair.

•

Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.

•

Replaced and repaired lighting fixtures and electrical control and distribution equipment.

•

Assessed electrical systems, equipment and components to identify hazards, defects and needed adjustments or repairs.

•

Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.

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• Pulled wire through conduits and through holes in walls and floors Installed appropriate parts to bring electrical power to audio and visual equipment, signaling devices and heating or cooling systems

•

Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement or repair

•

Checked and performed electrical wiring through conduits and holes in walls and floors

•

Replaced and repaired lighting fixtures and electrical control and distribution equipment

•

Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes

•

• Carried out day-to-day duties accurately and efficiently

• Worked flexible hours across night, weekend and holiday shifts Maintained excellent attendance record, consistently arriving to work on time

•

EDUCATION

High School Diploma, 06/1967

Kalani High School - Honolulu, HI.

20 YRS LITTLE LEAGUE COACH

Experience

February 1988 - August 1998 / February 2003 - October 2013

(Kaimuki Little League) now known as Honolulu Little League - Assistant

/ Head Coach

● T - Ball : Thought basic fundamentals of body warming, stretching, throwing, catching and hitting.

● Coach Pitch : Continued with basics and evaluated player skills to position them on the field that would provide safety and accomplishment in the position.

● Minors : Continued with the basics of baseball but now did evaluation of player skills to place them in a position on the field that would provide development and confidence in the position. Also gave instructions on how to play the position on the field. Players were rotated into different positions to evaluate where they excelled the best.

● Majors - Juniors : At this level, the players are stronger and becoming more confident at what they think that they can do on the field, so evaluated each individual in different positions on the field to see how they handle different situations in the position, keeping player safety in mind. Once we determined what position on the field each player could handle, I concentrated on pitchers and catchers because these positions were the hardest to teach. With the pitchers I had to teach the basics of pitching, grip, balance, stride, opening shoulders and release. Also how to field the ball if it was bunted or batted to them in different situations. With the Juniors

I had to teach how to pick off a runner on base, right handed and left handed individuals that was pitching.

With the catchers I had to teach fundamentals of catching different pitches, how to move behind the plate to block the dirt balls, how to remove the helmet for pop ups, how to field bunts, and where to throw the ball in different situations and how to throw to 2nd or 3rd if the runner tries to steal. Also how to block the plate on plays that came home.

At this level developing individuals as position players is the key, the more athletic individuals can play in multiple positions on the field so evaluation of the individuals in different positions of the field has to do with safety in mind, can they handle the position. After determining their positions then working on developing the skills for whatever positions that they would excel and become an all around team player.

LANGUAGES

English

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