Customer Service Sales Associate
Resume:
PROFESSIONAL SUMMARY
An organized Receptionist offers personable and resourceful nature combined with seven years of reception experience. Receives and directs incoming calls and visitors and manages administrative functions. Facilitates file storage and correspondence to maintain clear and updated communications.
SKILLS
●Document management
●Schedule management
●Visitor check-in
●Mail distribution
●Facility safety
●Strong communication
●Office supply inventory control
●Point of sale system
●Call management
WORK EXPERIENCE
Receptionist February 2017 - May 2021
L'avalon Hotel and Suites, Lagos, Nigeria
●Kept business finances current and accurate by inputting new transactions and reconciling accounts
●Supported customers with prompt answers and personalized support
●Maintained well-organized physical and digital records
●Organized efficient, easily-accessible file system for digital and physical records
●Managed mail, packages, and courier deliveries in and out of office, sorted and distributed incoming mail and coordinated pickups for outgoing parcels
●Greeted incoming guests and directed individuals to specific destinations and correct meeting spaces
●Coordinated master calendar, scheduling appointments, meetings, and events for staff
●Boosted office efficiency, delivering first-rate administrative support to all staff
●Updated databases with latest project, financial and customer information
●Delivered exceptional customer service, provided information, and independently resolved issues
●Directed numerous calls per day to appropriate recipients using multi-line system
●Drafted letters, memos, and emails using productivity applications
●Answered questions regarding company pricing and policies
●Developed and maintained hardcopy and digital filing systems
●Routed messages, coordinated appointments, and directed personnel to various departments.
WORK EXPERIENCE (Continued Page 1)
Receptionist December 2013 - February 2017
Vantage Hotel and Suites, Lagos, Nigeria
●Drafted letters, memos, and emails using productivity applications.
●Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
●Greeted incoming guests and directed individuals to correct meeting spaces.
●Directed numerous calls per day to appropriate recipients using multi-line system.
●Answered questions regarding company pricing and policies.
●Developed and maintained hardcopy and digital filing systems.
●Routed messages, coordinated appointments, and directed personnel to various departments.
●Monitored lobby access, security parameters and visitor documentation.
●Coordinated master calendar, scheduling appointments, meetings, and events for staff.
●Supported customers with prompt answers and personalized support.
●Greeted people upon arrival and provided directions to specific destinations.
●Maintained office security standards, checking in guests and issuing badges.
●Maintained well-organized physical and digital records.
●Delivered exceptional customer service, provided information, and independently resolved issues.
Receptionist January 2012 - December 2015
Fabric Care (Laundry and Dry-cleaning), Lagos, Nigeria
●Greeted incoming guests and directed individuals to correct meeting spaces.
●Answered questions regarding company pricing and policies.
●Routed messages, coordinated appointments, and directed personnel to various departments.
●Managed mail, packages, and courier deliveries in and out of office.
●Supported customers with prompt answers and personalized support.
●Kept business finances current and accurate by inputting new transactions and reconciling accounts.
●Delivered exceptional customer service, provided information, and independently resolved issues.
Sales Associate March 2022 – July 2022
Dollarama (Supermart), Quebec, Canada
Greets customers and makes them feel comfortable
Interacts with customers, offering assistance and responding to queries about products and purchases
Provides recommendations according to customer needs or preference
Locates merchandise for customers and places orders, where necessary
Introduces promotions and new products to customers
Operates cash register and handles cash payments and credit card processing
EDUCATION
Diploma in Human Resources Management
University of Benin, Benin City, Nigeria
January 2014 – November 2015
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