Customer Care Change Manager

GR

GREGORY RISHE

************@*****.*** 818-***-**** Los Angeles, CA 90006

Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.

Cross-Functional Collaboration

Human Resources Oversight

Contract Negotiation

Designed and Developed Strategic Programs to Draw in New Business Opportunities and to Re-Establish Contact With Former Customers.

Systems Organization

Employee Motivation and Performance

Budget Planning

Financial Management

Project Oversight

Board Oversight

Analytical and Critical Thinker

Economic Analysis

Raising Capital

Marketing and Advertising

Negotiated Contracts With Vendors to Garner Better Shipping and Delivery Costs.

Talent Recruitment

Business Development

Recruited and Hired Top-Level Professionals With

Diverse Skills, Further Strengthening Team Talents. Portfolio Management

Innovative and Visionary

Investor Relations

Executive Leadership

Sales Growth

Profit and Loss Management

Strategic Planning and Execution

Stakeholder Management

Management Team Leadership

Risk and Mitigation Analysis

Effective Communicator and Public Speaker

GPMI Santa Monica, CA

President of Operations

04/2019 - Current

Supervised daily operations of multi-million dollar divisional operation. Hired and managed employees to maximize productivity while training staff on best practices and protocol.

Coordinated work across departments to keep teams on track with company goals.

Created business process flows to identify opportunities for improvement. Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.

Implemented best practices to strengthen internal systems and spearhead proactive change.

Diminished regulatory risks by strict adherence to insurance and safety regulations.

Transformed departmental operations through aggressive process overhaul and attention to quality.

Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective Summary

Skills

Experience

actions.

Generated and implemented business strategies to increase revenue while executing operational base development.

Cultivated and maintained positive working relationships with employees, executives and other stakeholders.

Completed quarterly reports to include findings via conducting site visits and subsequent report generation.

GPMi Santa Monica, CA

Vice President of Operations

08/2004 - 04/2019

Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Implemented process innovations to improve overall performance and reduce labor costs.

Reduced process lags and trained team members on best practices and protocols.

Built strong operational teams to meet process and production demands. Identified areas of deficiency and performed root-cause analysis to solve problems.

Trained, mentored and motivated employees to maximize team productivity.

Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team. Gathered and reviewed customer feedback to drive customer satisfaction and loyalty.

Met productivity goals by adhering to operating standards and managing labor and expenses.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care. Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.

Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.

MWH Sherman Oaks, CA

Head of Sales & Marketing

08/2004 - 06/2010

Counseled customers on market current status for residential and land markets.

Identified potential buyers through cold calling.

Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.

Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date. Helped homeowners and homebuyers sell or purchase residential properties in the Los Angeles area.

Determined best mortgage options to help clients obtain financing at best rates and terms.

Evaluated borrowers for financial risk, estimating mortgage payments, insurance and property taxes.

Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.

Advised clients on market conditions, pricing and legal requirements for property transactions.

Managed real estate transactions from initiation to closing. Coordinated appointments with prospective buyers to showcase houses and plots.

Promoted property sales through advertisements, open houses and participation in multiple listing services.

Temple Ramat Zion Northridge, CA

Counselor

11/2000 - 06/2010

Monitored behavior in individual and group sessions and intervened when necessary.

Advised children and helped to foster improved levels self confidence. Monitored and cared for youth in carefully controlled environment to promote safety.

Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters. Provided cognitive-based therapy to assist with challenge and crisis resolution.

Collaborated with counselors and parents to report youth behavior and progress.

Supervised youth group members to maintain organized and safe environment.

Reminded youngsters to diffuse anger-fueled situations by communicating effectively and talking about problems instead of lashing out. Behavioral Education Strategies and

Training Stockton, CA

Therapist

04/2003 - 08/2004

Provides direct, one -to-one behavioral treatment utilizing the principles of Applied Behavioral Analysis (ABA) and Discrete Trial Teaching methods to children of a variety of ages with Autism Spectrum Disorders. University of The Pacific Stockton, CA

Bachelor of Science in Behavioral Psychology

Minor in Business Management

Hillel President (2000-2004)

Education and Training

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