Platoon Leader Customer Support

Scott C. Peters

**** ****** **** ****, ** 404-***-****

Atlanta, Georgia 30327 ********@*******.***

https://www.linkedin.com/in/scpeters1

OBJECTIVE

Experienced CEO, President, COO, and Board Member seeks another private equity-owned or public company to lead to significant growth in revenue/earnings as well as high customer/employee satisfaction. PROFESSIONAL EXPERIENCE

SCP Consulting 2019 - Present

CEO and Founder

Provides business consulting services to private equity. Services include deal sourcing, target development, due diligence, and leadership.

Engaged ten private equity firms in discussions to acquire two financial services companies in the U.S.

Identified and negotiated with several targets on behalf of a $7B+ private equity firm in industrial services.

Led due diligence process for a $3B+ private equity firm seeking acquisitions in equipment rental and sales.

Developed transportation infrastructure services consolidation strategy for selected clients. Primeritus Financial Services, Inc. 2015 - 2019

President and Chief Executive Officer

Led nationwide business operations for industry leading provider of services in recovery, repossession management, skip tracing, and remarketing. The company doubled in size to over 500 professionals at multiple locations. Served on the Primeritus Financial Services (PFS) Board of Directors.

Record (5x) revenues and earnings growth from 2015 – 2018: revenues increased from $40M to $200M; EBITDA increased from $3M to $16M.

Led three successful complementary acquisitions, significantly expanding the PFS service offering.

PFS became the top-rated company in the industry; the initiatives to achieve this were developed through the successful implementation of a highly effective System for Managing process improvement methodology.

Significantly increased recovery rate and achieved perfect compliance record versus competition through the use of multiple data sources and leading-edge information technology.

PFS earned several industry excellence awards from distinguished customers, including Toyota Financial Services and Ally Financial.

Ability Companies 2012 - 2014

President and Chief Executive Officer

Led nationwide business and operations for an industry leading life and health insurance third-party administrator

(Ability Resources, Inc. “ARI”), a long-term care insurance company (Ability Insurance Company “AIC”), and a long- term care reinsurance company (Ability Reinsurance Company “ARC”). Directed over 150 professionals at multiple facilities. Served on the Board of Directors.

Significantly improved operational performance of ARI, AIC, and ARC by implementing a System for Managing and by reorganizing multi-site operations.

Led the successful sale of AIC and ARC.

Significantly strengthened the financial position of ARI, including transformation from unprofitable to profitable, and growing EBITDA by $10M through new sales initiatives (e.g., added offerings including software) and expense management programs (e.g., optimized procurement).

Increased customer satisfaction for ARI to an industry leading 96% through policyholder initiatives.

Achieved accreditation, an A+ rating, and marketplace awards from the Better Business Bureau for ARI. SCOTT C. PETERS, CONTINUED

2

Generation Mortgage Company (GMC) 2009 - 2011

President and Chief Executive Officer

Responsibilities included the overall leadership and operations of the nation’s largest independent reverse mortgage company. Directed an organization of over 250 employees with overall annual revenue of over $100M.

Achieved an operational and financial ($35M+) turnaround of the company from three years of multi-million dollar losses to two straight years of larger profits.

Doubled GMC’s market share and significantly increased revenue (from $10M to $105M) through the implementation of competitive sales/marketing strategies in both Wholesale and Retail lines of business.

Achieved industry leadership through loan administration system licensing and simultaneous processing.

Implemented a productive process management methodology throughout the entire company.

Awarded Business Ethics and Customer Service Torch Awards in 2010 and 2011.

Achieved and maintained the National Better Business Bureau’s top A+ rating. Nortel Networks Corporation 2007 - 2009

President, Nortel Business Services (NBS)

CompuCredit Corporation 2006 - 2007

President, Direct MicroLoans, LLC

SCP Consulting 2004 - 2006

President/Principal

AT&T 2001 - 2004

Vice President, Customer Support Operations, Broadband and Internet Services The Profit Recovery Group International 2000 - 2001 Vice President, Operations and Finance

General Electric Capital Corporation 1997 - 2000

Chief Operating Officer/Quality Officer – Home Depot Credit Services (HDCS) Connecticut Mutual/MassMutual Financial Group 1987 - 1996 Vice President and Treasurer, AVP, 2VP, FVP, Managing Director-Operations United States Army 1981 - 1987

Commander, Executive Officer, Lead Engineer, Operations Officer, Platoon Leader PROFESSIONAL AFFILIATIONS

Hartford Federal Credit Union (Board of Directors, 1990-1997), WNA, Ltd. Co., (Member, Board of Advisors, 2008-Present), National Reverse Mortgage Lenders Association (Board of Directors, 2009-2012), Junior Achievement of Georgia (Board of Directors, 2010-2017), The Ability Companies (Board of Directors, 2012-2014), Primeritus Financial Services, Inc. (Board of Directors, 2015-2019), The Wounded Warrior Project (Board of Advisors, 2015-2017) EDUCATION

MBA California State Polytechnic University, Pomona, California, 1986 (Ranked First in Class) BSME United States Military Academy, West Point, New York, 1981 (Dean’s List)

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