Administrative Assistant Customer Service

TANISIA SMITH, BA

TELEPHONE: 443-***-**** EMAIL: ************@***.***

BALTIMORE, MARYLAND

Summary

Administrative professional seeking an opportunity to provide outstanding service to executives, customers and colleagues. Skilled at providing strong attention to detail, with a focus on flexibility and superior support to create team success.

Relevant Skills

• Exemplary telephone presentation

• Deft handling of multi-line phone system

• Calendar maintenance

• Project and case management

• Document generation (invoices, correspondence, reports, etc.)

• Proficiency in Microsoft Office applications, including Word, Excel and Power Point.

• Medical, legal (deposition) and general transcription

• Presentation development, critique and/or delivery

• Editing, proofreading and polish of documents

Relevant Education

Bachelor’s Degree in Organizational Management

Ashford University (Clinton, Iowa)

• Dean's List honoree

• 2008 Alpha Sigma Lambda inductee

Relevant Experience

--Goddess Within, LLC 2008-present

Owner and sole operator of healthcare-focused small business

• Greet, direct, educate and instruct clientele and members of the public.

• Maintain internal client records and documentation system in accordance with professional standards

(HIPAA, etc.)

• Select, install and maintain software, hardware and ancillary technological tools

• Needs assessment for therapeutic application

--Commercial Index Bureau 2004-2009

Administrative Assistant/Transcriptionist

• Provided service to clientele and querants via multi-line telephone system

• Transcribed dictation, depositions and related

• Processed intake and completion documents, including invoice itemization

• Proofreading, editing and polishing agent reports for clarity, accuracy and flow References available upon request.

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