Michael W. Franklin ** Faye Drive, Smithfield, VA 23430 adska4@r.postjobfree.com 757-***-****

Information Technology

Versatile IT professional with over 20 years of broad expertise collaborating with cross-functional internal and external clients in diverse arenas. Analytical problem-solver driving innovative solutions for seamless operations. Detail-oriented team leader and self-motivated team player with proven success managing multiple simultaneous projects and tasks. Disciplined quick learner with exceptional interpersonal, organizational and communication skills.

Career Overview

Class A CDL Driver 2021- Present* Has driven for Western Express and J.B. Hunt.

* Endorsements- Hazmat, Tanker.

* OTR and Local pickup and delivery.

Navy Next Generation Enterprise Network (NGEN)/Navy Marine Corps Intranet (NMCI)

ITO Services Consultant 2007 – 2021 Processes over 1,500 requests per year to support Regional Infrastructure Managers (RIMS) with rate card, design, configuration and other miscellaneous requests.

Works with customers to ensure they are getting information and support that they need. Updates process by working with RIMS to make process as user-friendly as possible.

Maintains repository for all NMCI pertinent data forms and records, updating managers with weekly status report of all NMCI projects that are in progress.

Site Data Analyst - EDS & HP Services 2002 – 2007 Tracked, reported and maintained site user data (Tidewater Area) that is being collected, processed and loaded into staging database for deploying seats.

Performed final analysis and data cleanup of each site’s information, ensuring that all requirements were being met to enable migration of NMCI environment.

Validated data in staging database, assuring that it was as accurate and complete as possible. Reviewed and submitted server validation data received from server validation team to staging database for loading.

Created printer IP and queues for network printer installation. Submitted designs and drawings of seat and printer locations along with supporting documentation.

Provided support for project managers and transition mangers across enterprise; and educated site personnel as needed on process for preparing data for cutover.

Additional Military Experience: US Army US Air Force

Education & Training

Diploma, Patapsaco Senior High School

Communications Security (COMSEC) Certification Transition Manager Training Courses:

Telecommunications Service and Electronics Technician (Certificate Program)

Voice Satellite Communications Systems

NCO Leadership School, Human Resources Management

Avionics Electronics

Air Force Satellite Communications

Maintenance Procedures for 747 Aircraft

Supervisor’s Course

Telecommunications Center Specialist

Related Data Secret Security Clearance - Commendation Medal

Computer Skills: Microsoft Office Suite (Word, Excel, PowerPoint), Edge, Google Chrome, Internet Explorer, Skype Professional, HP Records Manager, One Note, Note Pad, Service Manager, Server Man, Info Man

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Michael W. Franklin Page 2

Professional Summary

Communications Systems - Information Processing:

Managed $250M in data automation processing equipment, including software and supporting communications equipment, housed in 30,000 square foot central computer facility. Oversaw facility security; and coordinated and resolved all system outages.

Scheduled creation and distribution of computer products in support of Secretary of Defense, Joint Staff Secretary of Air Force, Worldwide Military Command and Control System, and other federal agencies. Performed quality control on all output.

Made recommendations, developed and implemented improvements to INFOMAN system, including adding vital information and critical detail, to improve quality of system requests.

Served as central point of contact for all recalls or emergency notifications, providing daily logs and/or briefings on status of equipment to senior personnel.

Avionics Electronics:

Repaired, calibrated, aligned and modified all C3 equipment (command, control and communications) on National Emergency Airborne Command Post aircraft, ensuring on-time takeoffs and providing dependable voice and data communications circuits.

Planned and coordinated ongoing operations of fixed, mobile and transportable communications and computer equipment; and coordinated and performed routine and emergency repair and/or maintenance.

Supervision & Training:

Coordinated work of maintenance, operations and management personnel during three major computer crashes and became liaison for all departments to correct equipment problems, which resulted in minimized system downtime and lost time for customers.

Increased operational coverage of data center 60% by training personnel in data center operations management.

Conducted on-the-job training for both civilian and military personnel on system operations and security procedures.

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