Housekeeping

Shailesh Dilip Shigwan

Chiplun, Ratnagiri maharashta

Passport - T4721315

CDC - Mum384532

Mobile - +91-880******* And Skype id - live:c12cf5466f051305

Email:*******************@*****.***

PERSONAL SUMMARY

A highly experienced Housekeeping Steward & Supervisor, who can demonstrate exceptional attention to detail, speed and accuracy in anything I do. Overall I had worked in the hospitality industry for 04 years And 1 Contract of international cruise and from which I learned how to accurately anticipate guest as well as operational needs. I have all the skills that you are looking for in a candidate, and as a true all-rounder is able to work cohesively with colleagues as part of a team. I have the required level of enthusiasm and energy needed to create a sense of urgency in important matters and possesses those rare positive leadership characteristics which can inspire junior staff. You can be rest assured that I will bring an assortment of knowledge and skills to every area of your business. At this precise moment in time I would very much like to join a company like yours that has a reputation for exceptional service.

CAREER HISTORY

House keeping steward - Costa Cruise - 8 Month - Dec 2021 to july 2022 Costa Firenze - Responsible for the daily servicing and cleaning of public areas and cabins.sanitization of the ship and accordance with the company's highest standards as outlined.

HOUSEKEEPING SUPERVISOR /ROOM ATTENDENT –Dec 2016 to Feb 2020

Employers name – Double Tree By Hilton

Responsible for supervising the daily routine of housekeeping staff and for ensuring that guest rooms and Public areas are always kept clean.

Duties;

Conducting daily briefings

Holding meetings with Housekeeping staff to discuss their job functions.

Investigating complaints regarding Housekeeping service and equipment, and taking corrective action

Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas.

Approaching guests in an attentive, friendly, courteous and service-oriented manner.

Making sure that all Guest Rooms have appropriate supplies and linens in them.

Maintaining guest confidentiality at all times.

Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas.

Supervising the disposal of trash and waste.

Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.

Delegating work to meet business objectives and goals.

Maintaining a high standard of personal appearance and grooming.

Training up new housekeeping staff.

Maintaining an inventory of guest room and housekeeping supplies.

Complying with all health and safety standards.

Maintaining key control

Coordinating with other departments

In charge for Mini bar operations with zero discrepancy

Performing cleaning duties In case of staff shortage

Issuing required supplies and cleaning tools to the team members

GUEST SERVICE ASSOCIATE ( – July 2015 to Nov 2016)

Employers Name - Sayaji hotel pune

KEY SKILLS AND COMPETENCIES

Professional

Highly organized and detail-oriented.

Resolving problems using good judgment.

Can work well in stressful, high pressure situations.

Superb manual dexterity and able to operate all necessary equipment.

Ability to make progress on multiple assignments under time constraints.

Personal

Physically fit and able to frequently bend or squat while completing duties.

Always having a professional appearance and attitude.

AREAS OF EXPERTISE

Customer Service

Knowledge about chemicals

Cleaning

Health & Safety

Handling Machines

Mini bar Operations

ACADEMIC QUALIFICATIONS

BSC (hospitality)In Hotel Management - Regal collage Mumbai univercity 2013 – 2015

HSC - Kranti College,chiplun 2011 - 2012

SSC - sati highscool 2010

Language Known

English

Hindi

marathi

REFERENCES

Available on request.

I hereby declare that all information presented is true to the best of my knowledge

Date :

Place: (shailesh shigwan)

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