Customer Service Associate Clinical

KEN’NIQUE GORE, B.A.

Atlanta, GA • 404-***-****

kenniquegore @gmail.com

EDUCATION Fort Valley State University, Fort Valley, GA Bachelor of Arts in Psychology (May 2020)

Walden University, Minneapolis, MN

Master of Clinical Mental Health Counseling (Current) RELATED

COURSEWORK

Psychological Research I, II Forensic Psychology Behavior Modification Psychopharmacology Behavioral Statistics Cross-Cultural Psychology

*Courses included lecture and laboratory

EXPERIENCE CaringWorks, Inc. (Decatur, GA)

BEHAVIORAL HEALTH SERVICES ADMINISTRATOR July 2022 - Present .

Responsible for the overall administrative support of the behavioral health services department assisting in attending all department meetings, group service meetings and programmatic activities and functions associated with behavioral health programs.

Tracks activities to include client attendance at programs and treatment team meetings, recording information as appropriate.

Effectively and professionally communicates with staff to support administratively, identifying methods for improving workflow making recommendations for improvement.

Composes administrative reports and/or correspondence as requested by the Director/Associate Clinical Director.

Proofreads documents for accuracy. Prepares, files, and manages electronic and hard-copy documents, using various software applications as required. Assist with maintaining the office and facility, coordinating vendors for upkeep and maintenance as needed.

Ensure areas are professionally maintained and cleaned/sanitized in accordance with all CDC guidelines, setting up and breaking down meeting rooms and areas supporting client meetings.

Hopebridge Autism Therapy Center (Atlanta, GA)

REGISTERED BEHAVIOR TECHNICIAN July 2021 - May 2022

Provide 1:1 direct client care utilizing a combination of intensive teaching and naturalistic environment training.

Implement the prescribed behavioral skill acquisition and behavior reduction protocols as designed by the BCBA

Follow and record data for prescribed toilet training, functional living, and desensitization protocols.

Attend on-going staff education and training on client behavioral and skill acquisition protocols through case management, staff development, and meetings.

Greet patients in a professional, courteous manner while following COVID-19 guidelines

Collect, review, document and update patient’s medical and behavior health history using salesforce software: MDOffice while simultaneously engaging with the patient creating a trusting relationship

Ensure patient confidentiality and proper adherence to company protocols and procedures of standard care with efforts ensuring compliance with HIPAA and OSHA.

Sarah Smith Elementary School (Atlanta, GA)

SPECIAL EDUCATION PARAPROFESSIONAL October 2020 - July 2021

Create processes to determine students’ educational needs, implement individualized education programs, provide support with emotional and behavior concerns which assist them in developing appropriate skills.

Assisting students in achieving academic success

Working with students who may display maladaptive behaviors or disruptive in class

Behavior support which includes physical management (training provided upon hire)

Georgia Center for Youth (Reynolds, GA)

MEDICAL PARAPROFESSIONAL June 2018 - December 2020

Assist in the implementation of individual and behavioral plans and document services provided.

Schedule, reschedule, and verify patients appointments; schedule appointments with secondary care providers.

Verified medical benefits.

Manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.

Administer medications.

Maintain knowledge of patient requirements.

Teach daily skills and report changes in condition or family situation to the administration.

SKILLS Technical : Microsoft Office Suite - including Word, Excel, and PowerPoint, Social Media platforms, and databases

Administrative : Organization, Strategic Planning, Presentations, Customer Service, Office equipment, and Written & Verbal communication

LICENSE Registered Behavior Technician: RBT-21-181411

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