Support Specialist Direct Care
Resume:
Conchita Washington
Nottingham MD
************@*****.***
Objective: To obtain a position as the Unit Manager being responsible and accountable for the therapeutic, administrative and management functions of the Residential Treatment Center unit and provide direct supervision of the direct care staff.
EDUCATION:
Bachelors of Science Degree in Psychology
12/2005
University of Maryland University College / Florida A&M University
Dean’s list – University of Maryland University College
EXPERIENCE:
MILIEU SUPERVISOR
1/2016 - present
Educates team with CARE principles. Maintains the environment of care by complying with therapeutic standards, risk management policies, and procedures for maintaining client safety.
Respects children’s and family’s rights by recognizing the dignity of each individual and maintaining the confidentiality of client information.
Contributes to performance Improvement at the individual, department, and agency levels.
Manages a team of 8-10. Hires, orients, trains, evaluates, coaches, motivates, sets schedules for, approves payroll and effectively supervises direct care staff.
Understands and applies policies and procedures for infection control.
Attends required trainings to meet Child and Family Services standards.
Uses effective communication skills, both intra and inter- departmentally.
Work collaboratively with team members including coordinators and parents.
Completes admissions to the unit with individual safety plan.
Leads weekly staff meetings and conducts Check-Ins with staff.
Mindful and respectful of clients’ potential trauma history in their interactions and approach to clients and their families.
THERAPEUTIC SUPPORT SPECIALIST
12/2013– 1/2016
• Develops and implements skill-development strategies and interventions with clients to address behavioral, social, and educational needs such as remedial educational instruction, coping skills development, social skills development, problem solving skills, parenting skills, self-care, life skills, therapeutic recreation, behavior management, anger management, etc. These may be accomplished through individual, or group contacts.
• Cultivates treatment plan based on the intake assessment and diagnosis, addressing behaviors that contributed to admission to the program.
• Develops treatment plan to establish goals and objectives for client treatment.
• Writes objectives in clear, measurable terms, emphasizing behaviors that are required to move the client to a lower level of care.
• Accurately applies knowledge of treatment approaches appropriate to the physical and developmental age of clients served.
• Ensures client participation in treatment planning, partners with caregivers in the development of the treatment plan and throughout treatment, identifying and addressing any barriers to participation, as needed.
• Provides scheduling that works to establish and maintain a therapeutic working relationship with the client that is respectful of budget, culture, values, abilities, and identity.
• Maintains client documentation according to required policies and procedures including assessments, contact notes, monthly progress notes, biannual treatment plan updates, discharge summaries, continuing authorization documentation, and any other documentation required within the assigned program.
• Provides consultation and encouragement to families and or guardians of children.
• Meets Volume of Service standards set by program.
• Requests and reviews authorization for services through the Public Mental Health System.
RESIDENTIAL TREATMENT COUNSELOR
6/2005 – 200*-****-****
• Supervises and assists children in all daily living activities to ensure the physical care and emotional nurturance of the children and to ensure a safe and protected environment.
• Serves as a positive role model for children while engaging them in various activities in a manner that teach and reinforces respect, responsibility, and age appropriate social interactions and behaviors.
• Exercises sound and therapeutic judgment to maintain the safety, order, and structure of the therapeutic milieu within the unit.
• Recognizes and responds to the individual needs and abilities of children in relation to interactions and activities.
• Uses therapeutic communication with residents based on diagnosis, age, developmental level and patient's strengths and weaknesses.
• Accurately assesses behavior, affect, mood, and content of verbal and non-verbal communication and reacts accordingly, adjusting schedules, routines, and activities as necessary.
• Provides help to youth in crisis, including recognizing and deescalating problem situations.
• Collaborates with team members, family members, teachers, therapists to effectively communicate information regarding children's progress.
• Performs related duties including but not limited to: read charts on incoming children, plan activities for free periods, decorate unit to maintain an enjoyable and stimulating environment, and attends unit meetings.
• Perform other duties as assigned.
Skills:
Demonstrates initiative and recognizes need for action an proceeds in a responsible manner.
Acts as a positive adult role model, demonstrating and teaching social and basic living skills.
Demonstrates cooperation and teamwork in accomplishing results.
Encourages and listens to customer’s input.
Excellent verbal and written communication skills.
Ability to engage and influence staff.
Strong analytical and problem solving skills.
Effective conflict resolution skills.
Computer knowledge and ability with an aptitude to learn new company software.
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