Production Associate Csr

Lachelle Palmer

**** ********* ** ****** ** *****

*******@*****.*** • 843-***-****

Professional Summary

Self- motivated professional with over 7 years experience offering office support. Responsible individual with a strong work ethic, and the capability of effectively functioning with minimum supervision. Known for being a team player who is proficient at leading others, prioritizing tasks, meeting deadlines, paying close attention to detail, and producing quality results.

Highlights

●Account Analysis

●Strategic Planning

●Collections/Payment resolution

●Budget Control

●High customer service skills

●Team building/Leadership

●Detail-oriented

●Capable of effectively multi-tasking

●Proficient in Microsoft Office Suite

●Organization and prioritizing

●Problem solving and critical thinking

●Excellent written and verbal communication skills

Experience

Saw Enterprises, Summerville, SC

Routing Manager (March 2014 – Current)

●Directly supervise all routing department team members

●Assist with resource allocation, workflow organization and order prioritization

●Delegate work activities to routing team members to ensure optimum efficiency within the organization

●Communicate goals, responsibilities, policies, procedures and areas for improvement to team members

●Responsible for initiating corrective action as needed

●Maintain team work schedule

●Train oncoming routing team members on all systems and procedures

●Communicate with customers in attempt to schedule and confirm appointments

●Manually enter customer work orders

●Manage the internal routing system including assigning technician repair routes

●Maintain proper organization of present and future dated routes

●Provide guidance to team members and technicians for the resolution of issues

●Process weekly/monthly reports for team member and routing department metrics

●Make travel arrangements and process expense reports for technicians

●Conduct research to create more efficient routes for technicians

CreateSpace, North Charleston, SC

Production Associate (March 2009 – September 2011)

●Operated CT machine to produce paperback books

●Utilized excel to track inventory

●Stocked inventory

●Performed various clerical duties including email, fax, scanning, and mailing

Quality Vision, North Charleston, SC

Production Associate (March 2005 – July 2009)

●Packaged and sorted incoming inventory

●Collected inventory information

●Inspected automotive parts for common defects

●Gauged and measured specific parts to meet manufacturer standards

OSI, Charleston SC

CSR (September 2002 – July 2003)

●Communicated with customers in an attempt to bring resolution to unpaid accounts

●Verified customer credentials to obtain payments, schedule future dated payments, and make payment arrangements

●Responded to customer questions or concerns

●Collected and organized work list documents to prioritize tasks

●Updated customer accounts by recording cash, checks, and credit card transactions

●Collaborated with other departments to verify the legitimacy of account discrepancies

●Recorded authorized adjustments on accounts

●Researched customer disputes and adjusted accordingly

●Determined follow up action for customer collection through analysis of customer payment history

●Notified customers/account managers on insufficient payments and delinquent accounts

●Upheld client/customer confidentiality

Education

Associates of Applied Science Degree in Business Management/Accounting

Miller Motte Technical College, June 2004, North Charleston SC

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