Customer Service Nurse Manager
Resume:
Robin Hallows
LPN, Certified Stillbirth Doula
Contact
14105
**********@*****.***
Objective
I am looking to obtain a job as an LPN where I am able to use my nursing skills and knowledge to help others. I have multiple years of management experience that can be an asset to your company. I recently completed my Certified Stillbirth Doula. This allows me to assist mothers through their pregnancies and birth of a stillborn fetus.
Education
Royalton Hartland Central School
Middleport, NY
Top ten of my class.
National Junior Honor Society
Who’s Who
Orleans Niagara BOCES
Medina, NY
LPN
*Perfect Attendance for 2 years
* VICA member
* 1st place Health Knowledge
Bowl x2
* 1st place LPN ON BOCES
*2nd place LPN Regional
*Midnight nurse of the year 2018
(Lockport Rehab)
*CPR certified
*3 NYSDOH deficiency free
surveys (Williamsville Suburban
SNF)
*Employee of the month
November 2004 (Brompton
Heights)
*Employee Recognition (Planned
Parenthood Pediatrics)
*Alzheimer's Association Training
Experience
March 2021 to June 2022
LPN Covid Swabber, Manager
WNY Rapid Testing
Assist patients obtain covid testing, provided testing, assist with payment and registration, perform antigen testing, PCR testing, and antibody testing. Assisted with educating patient on testing, results and regulations. Inventory.
January 2021 to present
Scentsy Consultant
I run my own Scentsy business. Have open houses, in house parties, online parties, ordering, customer service, marketing, entrepreneurship
May 2020 to September 2020
LPN Medication Nurse
Elderwood Assisted Living
Provided medications, MD orders, basic treatments, care plans, family meetings, MD rounds, dealing with outside agents to provide proper care for patients. Chart audits, NYSDOH regulations. December 2017 to December 2019
LPN Charge Nurse
Lockport/Newfane Nursing and Rehabilitation
I worked at two sites for this company as a midnight nurse. Supervision, MD orders, Audits, MDS completion, Medications, Treatments, Long term and Rehab patients, Charting. September 2016 to December 2017
LPN Unit Manager
Premier Genesee
I ran a 40-bed dementia/psych unit. I oversaw managing the care and well-being of my residents. I worked hand in hand with our medical director and physicians to provide the best possible care for my residents. I provided customer service to both my residents and their family members, creating, and enforcing a resident’s plan of care. I was responsible to follow NYSDOH regulations in every aspect of my resident’s care ranging from assisting the nurses and CNAs to overseeing that the nurses and aids provide appropriate care for each and every resident per their plan of care. I worked hand in hand with all the departments ranging from housekeeping/laundry to upper management. I was on call 24 hours 7 days a week to make sure that the unit ran smoothly. I provided education to both the families and the staff to make a cohesive unit. I was responsible for disciplinary actions when necessary. I also supervised a 160-bed facility as needed. Doing rounds with the floor nurses and aids to make sure that our standards were up to par
September 2014 to February 2016
LPN Nurse Manager
Safire Group - Williamsville, NY
I managed a 35-bed skilled nursing dementia unit. I was responsible for all paperwork to be up to date, to make sure that my residents were getting quality care and that my staff were doing their job duties. I had helped change my unit over from a skilled unit to a skilled dementia unit. I have sat through training provided by the Alzheimer's Association on multiple occasions to ensure my residents are able to get the best quality of life that they can receive. Leadership. Teaching. I utilized my nursing skills by providing medications, treatments when needed and assisting the doctors with being able to provide the best care for my residents. June 2014 to September 2014
LPN Resident Care Coordinator
Emerald North - Buffalo, NY
I ran a long term/sub-acute unit. I was responsible for maintaining residents care based upon NYSDOH regulations. I did rounds with the Medical Doctors, taking orders and making sure all needs of the patients are addressed. I created care plans for the residents based on their ability and their diagnoses. I also provided medications and treatments to residents as needed.
I have utilized my knowledge in the health care field and management to help become effective in my previous position.
February 2011 to June 2014
LPN Nurse Manager/Supervisor
Williamsville Suburban LLC
Provided medications and treatments per MD order, Provided supervision and management daily for a 35 bed SNF, Provided supervision for an entire 240 bed SNF as needed, MD rounds, Obtained and documented monthly orders, Changed over to a brand new pharmacy, Family customer service, Orchestrate care plans for each resident and supervise the adherence to those plans, Hiring & Firing, Disciplinary actions, Provided quality assurance audits, CPR certification, Provided skin checks and skin rounds with RN and MD guidance determining the best treatments for resident skin issues, Adherence to NYSDOH regulations, Monitoring and administration of immunizations.
July 2010 to February 2011
LPN
People Inc
Provided medications and care to developmentally disabled individuals in both a daycare and home setting, Enriched the lives of our clients with activities and outings, Family customer service, Tracheotomy care, suctioning, and peg tube utilization. Provided supervision on the bus runs, monitoring clients for seizures, lengths and durations.
April 2007 to January 2010
LPN Nurse Manager/Supervisor
Williamsville Suburban LLC
Provided medications and treatments per MD order, Provided supervision and daily management for a 35 bed SNF unit, Provide supervision for an entire 240 bed SNF as needed, MD rounds, Obtained and documented monthly orders, Family customer service, Orchestrated care plans for each resident and supervised the adherence to those plans, Hiring & Firing, Disciplinary actions, Provide quality assurance audits, CPR certification, IV certification, Provided skin checks and skin rounds with RN and MD guidance determining the best treatments for resident skin issues, Adherence to NYSDOH regulations, Monitoring and administration of immunizations, 3 NYSDOH deficiency free surveys.
December 2006 to December 2009
LPN medication nurse/Supervisor
Bristol Village ALF
Provided supervision for the facility, Provided medications and treatments per MD order, Quality assurance audits, Medication orders.
April 2006 to January 2007
LPN medication nurse
Williamsville Suburban LLC SNF
Provided medications and treatments per MD order
July 2006 to November 2006
LPN Resident Care Coordinator
Williamsville Suburban LLC SNF
Provided medication management, supervised entire nursing department for 142 mental health residents, coordinated care with Buffalo Psychiatric Center, Hiring & Firing, Disciplinary actions, Admissions and Screenings, Managed mental health and medical evaluations, Initiated an in house NP/MD program, NYSDOH survey, Rounds with the MD, Family customer service, Changed over to a new pharmacy, Providing in-services, Implementing and creating new forms, Provided quality assurance audits.
June 2004 to June 2006
LPN supervisor
Brompton Heights ALF
Provided medications per MD order, Assisted Director of Personal Care, Implemented and designed new forms, scheduling for the entire nursing staff, On-Call services, MD rounds, provided interviewing, hiring and disciplinary actions, Supervision of nursing staff, Provided nursing in-services.
August 2005 to October 2005
LPN
Brompton Heights ALF
Provided patient care, provided medication and treatments per MD orders, provided patient education, Assisted with detoxification of patients with medical interventions.
October 2002 to June 2004
LPN
Planned Parenthood Pediatrics
Utilized MEDENT EMR, Scheduling and billing of patients, Insurance verification, Referrals, and prior authorization, provided vaccinations to children, Provided patient care
9Key Skills
Management
Scheduling
Desire to learn
Desire to exceed
Well organized
Respectful
Caring
Communication
I have worked many jobs that have required pristine communication skills. Working as a manager you not only work with your patients and their families you work with every aspect of that team. This includes higher management, janitorial staff, laundry, food services, your direct care staff, and the families. Good communication is vital for providing the best experience possible. In many of these aspects you are working in their homes. Making it as homey as possible is extremely important. Listening is just as if not more so important. You cannot run a company without listening to your patients/clients, families, and staff. Leadership
My vast amount of management experience is very rewarding and important to the growth of myself and your company. Managers need to make their staff comfortable and productive, while ensuring what they do is in the best interest of the clients. You cannot be successful if you do not take into consideration all aspects of your team. They are your backbone. Everyone is just as important as the next person. You cannot run a successful business without all of the staff coming together. References
Available upon request
Contact this candidate