Cocktail Server Customer Service
Resume:
TA
TANYA AZURE
************@*****.*** 406-***-**** Clearwater Beach, FL 33767
Industrious, Friendly, Seasoned Bartender with 8 years broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations. Extensive experience with huge parties, crowds, and events.
Proficient in Mixology
Handling Difficult Customers
Wine and Liquor Expertise
Monitoring Alcohol Consumption
Maintaining a Clean Bar
Health Codes Compliance
Service-Oriented Mindset
Balancing the Cash Register
Multitasking and Prioritization
Bar Operations and Logistics
Teamwork and Professionalism
Interpersonal Relationships
Organizational Ability
Cocktail List Development
Excellent Judgment
Employee Training
Anticipating Guest Needs
Cash and Credit Transactions
Cocktail Service
Food and Beverage Service
Outgoing Personality
Cash Handling and Management
Basic Accounting
Identification and Compliance
Food Service
Maintaining Glassware Stock
Mixology Techniques
Cleaning and Sanitizing
Ability to Lift 30 Pounds
Hospitality and Guest Service
Alcohol Ordering
Food Preparation
Outstanding Customer Service
Able to Stand [Number] Hours
Responsible Serving
Supply and Inventory Maintenance
Suggestive Selling
Safe Serving Knowledge
Cash Register Operation
TIPS Certified
Professional Service Standards
Age Identification and Compliance
Extensive Spirits Knowledge
Holiday Bar & Casino Great Falls, MT
Bartender
04/2021 - 04/2022
Balanced daily registers and generated sales reports for management. Recommended food and drinks to patrons based on preference, pairings and special promotions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Collected and organized daily till totals and tips. Trained new bartenders on drink preparation and upselling techniques. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Poured wine, beer and cocktails for patrons.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Summary
Skills
Experience
Upsold customers from shelf to premium brands to help boost sales. Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Coordinated workflow and fostered exceptional service through effective personnel management.
Arranged bottles and glasses behind bar to make attractive displays. Greeted frequent visitors by name and explained new promotions. Monitored bar inventory and promptly restocked low items before depletion.
Mitigated behavioral issues and liability related to customers' excessive drinking by [Action].
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Neatly sliced and pitted fruit for garnishing drinks. Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Holiday Bar and Casino west Great Falls,
MT
Bartender
03/2021 - 04/2022
Balanced daily registers and generated sales reports for management. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Collected and organized daily till totals and tips. Trained new bartenders on drink preparation and upselling techniques. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Poured wine, beer and cocktails for patrons.
Completed regular bar inventories and daily requisition sheets. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Arranged bottles and glasses behind bar to make attractive displays. Greeted frequent visitors by name and explained new promotions. Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Monitored bar inventory and promptly restocked low items before depletion.
Mitigated behavioral issues and liability related to customers' excessive drinking by [Action].
Neatly sliced and pitted fruit for garnishing drinks. Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
The Crown Lounge and Casino Great
Falls, MT
Bartender
09/2020 - 03/2021
Balanced daily registers and generated sales reports for management. Recommended food and drinks to patrons based on preference, pairings and special promotions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Collected and organized daily till totals and tips. Trained new bartenders on drink preparation and upselling techniques. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Poured wine, beer and cocktails for patrons.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Upsold customers from shelf to premium brands to help boost sales. Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Planned and coordinated special events to boost customer numbers and profits.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Coordinated workflow and fostered exceptional service through effective personnel management.
Arranged bottles and glasses behind bar to make attractive displays. Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Greeted frequent visitors by name and explained new promotions. Monitored bar inventory and promptly restocked low items before depletion.
Mitigated behavioral issues and liability related to customers' excessive drinking by [Action].
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Neatly sliced and pitted fruit for garnishing drinks. Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Ike & Susan's Lounge and Casino Great
Falls, MT
Bartender
09/2015 - 09/2020
Balanced daily registers and generated sales reports for management. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Collected and organized daily till totals and tips. Recommended food and drinks to patrons based on preference, pairings and special promotions.
Trained new bartenders on drink preparation and upselling techniques. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Poured wine, beer and cocktails for patrons.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Completed regular bar inventories and daily requisition sheets. Upsold customers from shelf to premium brands to help boost sales. Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Planned and coordinated special events to boost customer numbers and profits.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Coordinated workflow and fostered exceptional service through effective personnel management.
Arranged bottles and glasses behind bar to make attractive displays. Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Greeted frequent visitors by name and explained new promotions. Monitored bar inventory and promptly restocked low items before depletion.
Mitigated behavioral issues and liability related to customers' excessive drinking by [Action].
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Neatly sliced and pitted fruit for garnishing drinks. Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Beacon Icehouse Great Falls, MT
Cocktail Server
05/2019 - 07/2019
Checked identification prior to serving.
Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Assessed patrons' needs to always provide proactive service. Maintained accurate cash handling practices while efficiently serving customers.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Calculated charges, issued table checks and collected payments from customers.
Collaborated with bartenders to invent specialty and seasonal drinks, increasing overall revenue $[Amount].
Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Maintained tidiness and organization throughout bar area. Took drink orders from tables and bar area and relayed to bartenders. Completed opening and closing checklists to facilitate smooth restaurant operations.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Communicated with patrons to offer friendly service and determine needs. Created rapport with new and returning patrons to foster guest satisfaction.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Recommended and served alcoholic beverages to patrons during high-volume shifts.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Provided exceptional service to high volume of daily customers. Education and Training
CMR High School Great Falls, MT
High School Diploma
06/1995
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