Customer Service Office Manager

Alianett Dieguez

***** ****** ******* ******

Zephyrhills, FL

************@*****.***

Dynamic management professional focused on providing exceptional service, building loyal relationships, and increasing sales. Team player who can also work independently and use knowledge to solve problems while applying a re-engineering lens. PROFESSIONAL EXPERIENCE The Yard Landscape Depot 05/2022 to Current

Office Manager

• Manage day-to-day operations, including creation of invoices and receipts, controlling/accounting for inventory, coordination of projects/deliveries, employee scheduling, and weekly payroll activities.

• Coordination with vendors regarding contract terms, purchasing of new inventory, and freight scheduling.

• Assist customers with landscape design and selection of materials, sales inquiries, and installations. Handled and de-escalated customer concerns.

• Provided training to staff for enhanced customer service delivery that resulted in positive feedback from clients. Blason International Movers 07/2018 to 02/2022

Office Manager - Import/Export Coordinator

• Responsible for daily office operations, including creating invoices and receipts, controlling/accounting for inventory of hundreds of items, and managing department with 12-15 employees.

• Coordinated shipping of goods domestically and internationally by air, sea, and land, including retrieving price quotes, tracking packages and containers, and releasing through customs.

• Managed company funds, including collecting dues from all private/retail customers and approved vendor payments.

• Identified opportunity for updated contract terms and negotiated new pricing terms with existing vendors resulting in increased yearly revenues of over $200k.

• Suggested and implemented software to optimize company billing and reduce labor hours. Children First 04/2016 to 05/2018

Registered Behavior Technician

• Provided home-based behavior therapy to children with various intellectual, developmental, and/or physical disabilities.

• Worked with clients on achieving behavioral and developmental miles stones, such as correcting behaviors, potty training, and self-feeding.

• Observed behavior, collected data, maintained daily session notes, tracked behaviors, and prepared monthly reports for case manager.

• Achieved significant reduction in negative behaviors and increase in responsiveness for child with profoundly specialized behavior and communication delays by consistently implementing prescribed ABA protocols. EDUCATION Tecnologico de Comunicaciones Osvaldo Herrera Havana, Cuba High School Diploma

TECHNICAL SKILLS MS Office Suite (Outlook, Excel, Word, Power Point) MS OneDrive

Adobe Acrobat

Quickbooks

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